MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: JoeClemson on July 05, 2019, 04:11

Title: Shutterstock FTP login being declined
Post by: JoeClemson on July 05, 2019, 04:11
Suddenly I am unable to login at Shutterstock FTP to upload videos.  I am using Filezilla 3.43.0. My Shutterstock login username and password are unchanged since I last used FTP there ( a month ago) and I can still log in to the main contributor site using the same credentials.  FTP logins to other stock sites are working perfectly.

Anyone else got this problem? I've opened a support ticket but don't expect a super quick response.
Title: Re: Shutterstock FTP login being declined
Post by: PZF on July 05, 2019, 05:39
Yes, all fubar today. No uploading. Delayed (I hope!) sales reporting.
Title: Re: Shutterstock FTP login being declined
Post by: JoeClemson on July 05, 2019, 05:52
Yes, all fubar today. No uploading. Delayed (I hope!) sales reporting.

Fubar??

As far as sales goes, I've had a video and a still image sale in the last 24 hours, so I assumed that part of the system was OK.
Title: Re: Shutterstock FTP login being declined
Post by: JoeClemson on July 05, 2019, 06:29
Hmm. Normal service has been restored for me at Shutterstock FTP and I can now login, without any apparent change to what I was doing previously.Puzzled.
Title: Re: Shutterstock FTP login being declined
Post by: PZF on July 05, 2019, 06:34
I've abandoned SS uploading for a day or so till stuff seems to happen correctly.
Fubar......not quite working as it should.....or
..... Beyond All Recognition
Title: Re: Shutterstock FTP login being declined
Post by: JoeClemson on July 05, 2019, 06:50
I've abandoned SS uploading for a day or so till stuff seems to happen correctly.
Fubar......not quite working as it should.....or
..... Beyond All Recognition

Ha. Fubar, eh. Always something  new to learn.

I was logged in for about 10 minutes then the FTP system kicked me out and now I can't log in again. They may be doing some maintenance, but I wish they would mention it somewhere.
Title: Re: Shutterstock FTP login being declined
Post by: cathyslife on July 05, 2019, 10:12
fubar and close relative snafu situation normal all -effed- up
Title: Re: Shutterstock FTP login being declined
Post by: everest on July 05, 2019, 14:57
No connection for me either.....
Title: Re: Shutterstock FTP login being declined
Post by: JoeClemson on July 06, 2019, 08:28
Issue is now resolved and I can connect to Shutterstock FTP. Initial contact from support was with their 'Shutterstock Expert User' scheme, which was of no use whatsoever as the error was clearly a technical issue with the FTP server. Their proper technical support contacted me about eight hours after I first raised the issue. I explained the issue in detail. About two hours after than I was able to login again using the same credentials which had been rejected throughout the day, and I have successfully uploaded several video clips. I've not actually had a response from tech support to say what the problem was, but they've clearly been able to fix it.

I don't know how much the Shutterstock Expert user scheme is a help to contributors - it may be that they are able to field a lot of simple queries and stop the support system from being clogged up. It just seems to me that when I do need support, I need people who have access to Shutterstock's backend systems, who can see what is going wrong and take steps to fix it. In this respect the 'expert user' us just an obstacle I have to get past to get access to the actual support I need.

Title: Re: Shutterstock FTP login being declined
Post by: Mrblues101 on July 06, 2019, 08:55
Same problem here...
Title: Re: Shutterstock FTP login being declined
Post by: Trippy on July 07, 2019, 07:15
Unable to FTP.
USA West Coast.
Title: Re: Shutterstock FTP login being declined
Post by: trabuco on July 09, 2019, 04:21
Same here.
Title: Re: Shutterstock FTP login being declined
Post by: bestravelvideo on July 09, 2019, 04:37
After trying numerous times, I managed to upload some videos a couple of hours ago, but now I am unable to connect from Greece. Last post on the Shutterstock forums about the matter seems to be updated on Sunday, so nothing new from there also.
Title: Re: Shutterstock FTP login being declined
Post by: Trippy on July 09, 2019, 06:01
I uploaded ok.
Nothing appeared in admin.
Title: Re: Shutterstock FTP login being declined
Post by: PZF on July 12, 2019, 13:00
One week now and ftp out of order.
Sigh.....
They just advised me to change my password and try again.....guess what? No difference. Getting irritating now.....
Title: Re: Shutterstock FTP login being declined
Post by: JoeClemson on July 12, 2019, 14:14
One week now and ftp out of order.
Sigh.....
They just advised me to change my password and try again.....guess what? No difference. Getting irritating now.....

If you are being advised by one of their 'Expert Users' kick up a fuss and tell them you need the issue escalating to technical support. If it is the same problem I had the first line support can't fix it because it is an issue with the FTP server. Once I got though to the proper tech support people they were able to have me logging in in a matter of hours, without having to change my password.  However, It took nearly a week for the support chap to send an email to say it had been fixed.  ::)
Title: Re: Shutterstock FTP login being declined
Post by: Rasika on July 15, 2019, 04:01
Hi, I am having this issue for two weeks already, I have contacted them for a couple of times and they told me their technical stuff is trying to solve it.
Is anyone else still having the problem or am I the only one? Tried uploading from different networks in different cities, so it is clearly a problem with my account. Tried changing password etc. I am able to login and list the directories in ftp, but when I try to upload then the wrong password error pops. Just weird...