Suddenly I am unable to login at Shutterstock FTP to upload videos.  I am using Filezilla 3.43.0. My Shutterstock login username and password are unchanged since I last used FTP there ( a month ago) and I can still log in to the main contributor site using the same credentials.  FTP logins to other stock sites are working perfectly.

Anyone else got this problem? I've opened a support ticket but don't expect a super quick response.

Yes, all fubar today. No uploading. Delayed (I hope!) sales reporting.

Fubar??

As far as sales goes, I've had a video and a still image sale in the last 24 hours, so I assumed that part of the system was OK.

I've abandoned SS uploading for a day or so till stuff seems to happen correctly.
Fubar......not quite working as it should.....or
..... Beyond All Recognition

fubar and close relative snafu — situation normal all -effed- up

Issue is now resolved and I can connect to Shutterstock FTP. Initial contact from support was with their 'Shutterstock Expert User' scheme, which was of no use whatsoever as the error was clearly a technical issue with the FTP server. Their proper technical support contacted me about eight hours after I first raised the issue. I explained the issue in detail. About two hours after than I was able to login again using the same credentials which had been rejected throughout the day, and I have successfully uploaded several video clips. I've not actually had a response from tech support to say what the problem was, but they've clearly been able to fix it.

I don't know how much the Shutterstock Expert user scheme is a help to contributors - it may be that they are able to field a lot of simple queries and stop the support system from being clogged up. It just seems to me that when I do need support, I need people who have access to Shutterstock's backend systems, who can see what is going wrong and take steps to fix it. In this respect the 'expert user' us just an obstacle I have to get past to get access to the actual support I need.

Unable to FTP.
USA West Coast.

After trying numerous times, I managed to upload some videos a couple of hours ago, but now I am unable to connect from Greece. Last post on the Shutterstock forums about the matter seems to be updated on Sunday, so nothing new from there also.

One week now and ftp out of order.
Sigh.....
They just advised me to change my password and try again.....guess what? No difference. Getting irritating now.....

Hi, I am having this issue for two weeks already, I have contacted them for a couple of times and they told me their technical stuff is trying to solve it.
Is anyone else still having the problem or am I the only one? Tried uploading from different networks in different cities, so it is clearly a problem with my account. Tried changing password etc. I am able to login and list the directories in ftp, but when I try to upload then the wrong password error pops. Just weird...