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Shutterstock has given up on reporting detailed collection size

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Jo Ann Snover:
Today, Shutterstock changed how the website displays how many images & videos it has in the collection and now has a strange reporting of

"We have more than 340 million images as of June 30, 2020."

Using a number from 6 weeks ago seems odd. This morning, they showed:

"Over 331,496,076 royalty-free images with 813,907 new stock images added weekly."

And in the pricing section they claim to add 1.7 million a week (everything - images, video & music)

Footage now says "We have more than 19 million video-clips as of June 30, 2020." but yesterday it said 19,139,690. On the footage pricing page it says they add 58,628 clips a week, so if you wind that back 6 weeks those numbers don't work either.

They clearly need to figure out which set of made up numbers they want to stick with, but even if they do, the rolling tide of awful continues in new uploads.

I tweeted about this with some screenshots

So far, the numbers you get when you search for nothing are still there, but possibly they'll go too.

I think buyers are probably minimally aware of these things, but they're skirting awfully close to misrepresenting their product with these sorts of claims. Combine that with things like the auto-renewal of on-demand image packs (which I thought they only did with subscriptions) and no wonder Trust Pilot is full of unhappy buyers...

To be fair, TrustPilot is untrustworthy. I've seen Joe Lycett's uncovering of fake reviews*, and when I googled Trust Pilot, Shutterstock just now, I immediately was invited to write a review as a customer of SS, though I've never been one (I have written TP reviews before, but only via emails from companies I've dealt with).

Not that that means that SS is any better than the bad reviews, of course. I have no respect for them.

* It's a bit silly and longer than it needs to be, but clearly Channel 4 is targetting a younger audience than the very worthy Beeb consumer shows attract.

Business all boils down to one thing - trust. If you cannot trust those who you are doing business with then they don't have a business. It does not matter how big that business is or how clever they think that they are, if any of their key stakeholders don't trust them then the party comes to an abrupt end. Contributors no longer trust Shutterstock, so the game is up. It may take months or it may take a few years - but one way or another, Shutterstock is done. Their reputation is totally shot.


--- Quote ---To be fair, TrustPilot is untrustworthy.
--- End quote ---

it is not, because they remove fake reviews whenever detected, but you cannot stop them all. its one of the better review sites out there

The sooner this pig SS goes down, the better


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