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Author Topic: Shutterstock level reached Sunday, stats have not changed on homepage  (Read 2563 times)

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« on: February 27, 2023, 12:42 »
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Just wondering if anyone else has reached a new level recently and not had it reflected on the home page within a reasonable time. I reached a level threshold on Sunday morning and it still says I'm at the former level. In the past I thought that rolled over after you get one dl above the threshold amount, this is over 24 hours later. Of course the 'expert' assured me that I should be getting paid the new percentage on all downloads above the threshold with no proof of that actually happening.   :-\


« Reply #1 on: February 27, 2023, 13:34 »
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Same here, no level change notification.

« Reply #2 on: February 27, 2023, 13:52 »
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Same here, no level change notification.


Great  :-\ 

I had my request forwarded to SS, we'll see if I get an email answer.

« Reply #3 on: March 01, 2023, 04:31 »
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I received my level up confirmation email Tuesday evening.

« Reply #4 on: March 01, 2023, 15:32 »
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I received my level up confirmation email Tuesday evening.

Oh good, I got my confirmation as well.  Here is the response I finally got from SS today.

"I fully understand how important is for your to get your level information on time. I have investigated this information with our Higher division and they mentioned that it seems there was a delay in the level display section, however, upon checking the information in the system, it is now visible.
We apologize for this error and are working with our tech teams to correct this issue to ensure that the following levels can be displayed at the proper time.   

Shutterstock Contributor Care Team"

Not like that helps anything. Just another issue to watch for. Glad you got your confirmation!

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #5 on: March 02, 2023, 12:31 »
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I received my level up confirmation email Tuesday evening.

Oh good, I got my confirmation as well.  Here is the response I finally got from SS today.

"I fully understand how important is for your to get your level information on time. I have investigated this information with our Higher division and they mentioned that it seems there was a delay in the level display section, however, upon checking the information in the system, it is now visible.
We apologize for this error and are working with our tech teams to correct this issue to ensure that the following levels can be displayed at the proper time.   

Shutterstock Contributor Care Team"

Not like that helps anything. Just another issue to watch for. Glad you got your confirmation!

Contributor Care is outsourced individuals, not SSTK employees. You might as well have contacted a chatbot for that reply.

Levels are recorded at Midnight and supposed to be credited back to when you actually reached the new level. Sometimes it takes a day to show, but they are supposed to adjust everything to the specific time the level was achieved.

That's has always been the way it worked.

« Reply #6 on: March 02, 2023, 14:10 »
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Contributor Care is outsourced individuals, not SSTK employees. You might as well have contacted a chatbot for that reply.

Levels are recorded at Midnight and supposed to be credited back to when you actually reached the new level. Sometimes it takes a day to show, but they are supposed to adjust everything to the specific time the level was achieved.

That's has always been the way it worked.


I know the contributor care are outsourced people, usually ex reviewers or submitters. The email I received was a response from my question forwarded to the next level of contact, which in my experience is usually someone at SS who manages the contributor care. Agreed that any response might as well be a bot, but as far as I know it's the only route to getting any kind of answer these days or alerting to an issue.

I've never had any level issues in the past, but I'm not surprised by any IT issues from SS. I was more concerned whether the level issue was just me or more people affected.

Regardless of the cause it just feels like another attempt to eek out an additional day of lower commissions and blame it on a glitch.

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #7 on: March 03, 2023, 13:13 »
+1


Contributor Care is outsourced individuals, not SSTK employees. You might as well have contacted a chatbot for that reply.

Levels are recorded at Midnight and supposed to be credited back to when you actually reached the new level. Sometimes it takes a day to show, but they are supposed to adjust everything to the specific time the level was achieved.

That's has always been the way it worked.


I know the contributor care are outsourced people, usually ex reviewers or submitters. The email I received was a response from my question forwarded to the next level of contact, which in my experience is usually someone at SS who manages the contributor care. Agreed that any response might as well be a bot, but as far as I know it's the only route to getting any kind of answer these days or alerting to an issue.

I've never had any level issues in the past, but I'm not surprised by any IT issues from SS. I was more concerned whether the level issue was just me or more people affected.

Regardless of the cause it just feels like another attempt to eek out an additional day of lower commissions and blame it on a glitch.

Yes to that last part and although I cannot confirm nor deny, SS might have sent out applications to people, with an application to become a contributor care person.  ;D And some of those people were not former reviewers and not former managers and had never worked for SSTK except as a contributor.

It's outsourced, and the way it worked when this started was, based on the reviews and surveys from people who wrote in for help, the Care person was paid by positive results. Some of the contributor care people have some really nice fluffy, boilerplate, standard answers, that they can copy and paste to every reply.

One of those is how they will advise "I have investigated this information with our Higher division..." Kind of like the car salesman going to talk to the boss for you, to see if he can make a better deal. They go get a cuppa, smoke a cigarette in back, and come back with the next level, standard discount offer.


 

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