MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: Lodimup on February 04, 2014, 23:28

Title: Shutterstock makes too much mistake.
Post by: Lodimup on February 04, 2014, 23:28

Shutterstock makes too much mistake. Every batch there's something like this. :-X

It's a macro image of LCD screen.

Title: Re: Shutterstock makes too much mistake.
Post by: Beppe Grillo on February 05, 2014, 01:37

Resubmit and write a comment to the inspector ("It's a macro photo of LCD screen" for example)

Title: Re: Shutterstock makes too much mistake.
Post by: Ron on February 05, 2014, 03:42

I had 3 editorial images rejected this morning and to tag them as editorial when they were tagged as editorial. It makes no sense.

Title: Re: Shutterstock makes too much mistake.
Post by: grey1 on February 05, 2014, 03:46

Quote from: Lodimup on February 04, 2014, 23:28

Shutterstock makes too much mistake. Every batch there's something like this. :-X

It's a macro image of LCD screen.

When shooting screens or Tv monitors you very often get banding, fringing, purples etc. Could be that? use an f-stop of 16 or smaller.

Title: Re: Shutterstock makes too much mistake.
Post by: LesPalenik on February 05, 2014, 07:54

Or switch to a different channel.

Title: Re: Shutterstock makes too much mistake.
Post by: scottbraut on February 05, 2014, 07:58

Quote from: Ron on February 05, 2014, 03:42

I had 3 editorial images rejected this morning and to tag them as editorial when they were tagged as editorial. It makes no sense.

Hello Ron,

The issue that you experienced is because it appears the images were tagged as editorial after submission, rather than before.  Currently, that can result in a rejection.  Our team already has a plan to improve and fix that scenario, but in the meantime, tagging your images with the editorial designation prior to submission should alleviate the issue.

We apologize for the inconvenience!  This is on our radar to fix.

Best,

Scott
VP of Content 

Title: Re: Shutterstock makes too much mistake.
Post by: Ron on February 05, 2014, 08:07

Quote from: scottbraut on February 05, 2014, 07:58

Quote from: Ron on February 05, 2014, 03:42

I had 3 editorial images rejected this morning and to tag them as editorial when they were tagged as editorial. It makes no sense.

Hello Ron,

The issue that you experienced is because it appears the images were tagged as editorial after submission, rather than before.  Currently, that can result in a rejection.  Our team already has a plan to improve and fix that scenario, but in the meantime, tagging your images with the editorial designation prior to submission should alleviate the issue.

We apologize for the inconvenience!  This is on our radar to fix.

Best,

Scott
VP of Content

Hi Scott, all images were tagged editorial before submitting, but thanks for responding and fixing the bug

thanks.

Title: Re: Shutterstock makes too much mistake.
Post by: Lodimup on February 05, 2014, 09:48

Quote from: Beppe Grillo on February 05, 2014, 01:37

Resubmit and write a comment to the inspector ("It's a macro photo of LCD screen" for example)

It usually gets through the second time but I have to do this every now and then. It becomes too time consuming.

Title: Re: Shutterstock makes too much mistake.
Post by: Ron on February 05, 2014, 10:26

The other 33 were rejected for the same reason that I had to tag them as editorial. And they were all tagged before submitting. I am 100% sure of that because it happened before where I forgot to do it. This time I made sure I tagged them editorial. To no avail.

Title: Re: Shutterstock makes too much mistake.
Post by: scottbraut on February 05, 2014, 11:03

Quote from: Ron on February 05, 2014, 10:26

The other 33 were rejected for the same reason that I had to tag them as editorial. And they were all tagged before submitting. I am 100% sure of that because it happened before where I forgot to do it. This time I made sure I tagged them editorial. To no avail.

OK, if that's the case, then Anthony will reach out to you from our team to investigate if this is a separate system bug with the goal of gathering more information to diagnose it.   

Best,

Scott

Title: Re: Shutterstock makes too much mistake.
Post by: Ron on February 05, 2014, 11:10

Quote from: scottbraut on February 05, 2014, 11:03

Quote from: Ron on February 05, 2014, 10:26

The other 33 were rejected for the same reason that I had to tag them as editorial. And they were all tagged before submitting. I am 100% sure of that because it happened before where I forgot to do it. This time I made sure I tagged them editorial. To no avail.

OK, if that's the case, then Anthony will reach out to you from our team to investigate if this is a separate system bug with the goal of gathering more information to diagnose it.   

Best,

Scott

Thanks Scott, I received the email from Anthony, I will work with him to help you resolve this bug. My pleasure.

thanks a lot
Ron

Title: Re: Shutterstock makes too much mistake.
Post by: TheDrift- on February 06, 2014, 03:09

Just had this happen to me too, definitely marked two images as editorial and had them rejected due to 'In order for this to be reviewed correctly, resubmit & tag as editorial'

As a side also had a photo rejected due 'in order for this to be reviewed correctly, resubmit & tag as illustration - '...

maybe a bug in the editorial submission, it was a mixed batch?