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Author Topic: Shutterstock payment delay?  (Read 1916 times)

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« on: March 13, 2019, 12:25 »
0
Hey guys,

Anyone else not getting paid yet by SS? Usually I receive it earlier between the 6th and 8th, I know we are not on the 15th yet, but it's the first time since I contributed with them 7 years ago.

Thanks


« Reply #1 on: March 13, 2019, 12:29 »
+1
I got paid on the 6th. Are you sure you reached your payout limit?


« Reply #2 on: March 13, 2019, 13:09 »
0
I got paid on the 6th. Are you sure you reached your payout limit?
Yes I am sure

« Reply #3 on: March 13, 2019, 14:32 »
0
I was paid on March 6th as well -  via PayPal. Probably time to contact Shutterstock to ask about this if you haven't received yours

dpimborough

« Reply #4 on: March 13, 2019, 15:27 »
0
Also paid - did you check your Paypal email address is correct in your Shutterstock account settings?


« Reply #5 on: March 13, 2019, 19:40 »
0
Also paid - did you check your Paypal email address is correct in your Shutterstock account settings?
Yes I checked it and is correct

« Reply #6 on: March 13, 2019, 21:58 »
0
Paid on time, here

nomore

« Reply #7 on: March 14, 2019, 02:17 »
0
I got paid on the 6th. Are you sure you reached your payout limit?
Yes I am sure

Also check that:
- your tax form is up to date;
- you reached your payout limit at the end of previous month, not at beginning of current month; and before any tax witholding (if any).
« Last Edit: March 14, 2019, 02:21 by nomore »

« Reply #8 on: March 14, 2019, 05:05 »
0
I also did not get paid up to today March 14th. (first time it happens)
I was told I am not alone and I should be patient and wait.
Well, I am both but that still does not give a specific date of payment.
It would be better if us affected got a clear answer.

« Reply #9 on: March 14, 2019, 09:38 »
0
I also did not get paid up to today March 14th. (first time it happens)
I was told I am not alone and I should be patient and wait.
Well, I am both but that still does not give a specific date of payment.
It would be better if us affected got a clear answer.
who told you? have you communicated with shutterstock?

« Reply #10 on: March 14, 2019, 10:05 »
0
I have sent an e-mail to Shutterstock and recieved a fast response from one of the exper user contributors that answered. I had to close the converssation as he could not provide any details apart from what I have already written and returned today with a new question to Shutterstock, asking about an answer including a reason for the delay and a specific date of payment. I am not worried as to if I am paid, I just do not wish the payment be transfered to the next month's cycle for a mistake I do not know and did not make.

nomore

« Reply #11 on: March 14, 2019, 11:32 »
0
recieved a fast response from one of the exper user contributors that answered

Sorry to be a downer, but this is level 1 support. Which in my opinion means (always, not just for Shutterstock) that everything they say has a 50% chance of being right and 50% of being false. The only scope is to avoid giving level 2 support which would cost them money.
« Last Edit: March 14, 2019, 11:40 by nomore »

« Reply #12 on: March 14, 2019, 12:18 »
0
I was paid on March 6th as well -  via PayPal. Probably time to contact Shutterstock to ask about this if you haven't received yours
should i contact them now, or wait until the 15th

« Reply #13 on: March 14, 2019, 12:49 »
0
*, you'll get your money, alway did and alway will. Just wait.

« Reply #14 on: March 14, 2019, 12:50 »
0
I don't understand why ppl start sending emails immideately, when they don't get their money right away. Ridicilous.

« Reply #15 on: March 14, 2019, 13:01 »
+7
Just a fast question to the ones above that rushed to be offensive:
Suppose that you have a small company that sells clothes to a big chain on a high fashion street.
They sell your clothes and you have a written contract they pay you in check 30 days later.
Time passes, you phone the big profitable clothes chain and they say: ok, you will be paid soon!
Would you still have the same response?
Then we could come and tell you: Why are you crying, hush, you will get your money sometime!

Next time, read carefully the posts: No one said he has a fear of not getting paid.
They all just wish to know when and what happened.
So keep the witty comments to your shop and let the others respond in a polite way, as they do!


« Reply #16 on: March 14, 2019, 14:23 »
0
I don't understand why ppl start sending emails immideately, when they don't get their money right away. Ridicilous.


A few of us mentioned we got paid on the 6th. If it were me, Id be wondering where my money was too, when todays the 14th. Seems like they have always paid everyone at the same time. If they have changed their policy, contributors should know. The OP is asking legitimate questions. Since they do say you will get paid by the 15th, which is tomorrow, if you dont have it tomorrow, for sure start hounding them for a reason. Mograph, did you already get the email from them saying how much your earnings were?
« Last Edit: March 14, 2019, 14:27 by cathyslife »


« Reply #17 on: March 14, 2019, 15:38 »
+8
*, you'll get your money, alway did and alway will. Just wait.

Edited to add that the quote above is not what was originally written. It's interesting that updating the post updates the quote now - it used not to. I think I may stop using the quote feature when rude messages are the topic - it makes a complete nonsense of my comment that editing the rudeness edits the quoting as well.


That's rude and inaccurate - great combination.

I've not had this happen to me, but other people have had payment mistakes from Shutterstock in the past and IMO the OP did exactly the right thing.

Checked his settings; asked if others using the same payment method had already received their payments and contacted SS directly.

There is no reason to even comment here if you have nothing constructive to contribute
« Last Edit: March 16, 2019, 16:53 by Jo Ann Snover »

« Reply #18 on: March 14, 2019, 15:47 »
+4
Update: I just received an email, cheked on my PayPal account and I can confirm I just got paid by Shutterstock.
At the end, all is good, in accordance to the paid by the 15th promise.
I still just wished we had some info for that in advance.

« Reply #19 on: March 14, 2019, 18:38 »
0
Update: I just received an email, cheked on my PayPal account and I can confirm I just got paid by Shutterstock.
At the end, all is good, in accordance to the paid by the 15th promise.
I still just wished we had some info for that in advance.
So they paid on time in accordance with what they said they will do. Why do they need to tell people they will be doing what they said they would? Yes if there was a delay expected and they hadn't told people I can understand it.

« Reply #20 on: March 14, 2019, 21:52 »
+3
Alex from SS made a comment on the SS forum that they had identified a problem and were working to fix it. I got paid shortly after that. I had also contacted SS on the 13th to find out where my payment was - chances are that if contributors hadn't let them know there was a problem ahead of the 15th our payments would have been delayed further.


 

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