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Author Topic: Shutterstock site down?  (Read 23234 times)

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Phadrea

    This user is banned.
« Reply #175 on: November 19, 2013, 16:23 »
0
And i havent been paid this month either. Over the threshold to be paid.


Uncle Pete

« Reply #176 on: November 19, 2013, 22:03 »
0
An example of "Technology working for you", to make a better life in the modern world.  ::)

Now you have to do the captcha to get to the error page. So at least it's secure. :)

Beppe Grillo

« Reply #177 on: November 20, 2013, 02:23 »
0
I get the captcha at least two times a day.
And there is several days that my images are not reviewed.

Are review times normal for other users?

« Reply #178 on: November 20, 2013, 11:40 »
0
Hi All,

The contributor site should be fully up and working now. 

We'll continue to monitor the site and verify that all is OK.

For updates, please follow @ShutterstockReq on Twitter or email us: [email protected].

PS - Nice to meet you too, Leaf! ;)

Best,

Scott
VP of Content
Shutterstock


Thank you Scott,

There has been no update on SS regarding ports that have images that are not showing up in different regions of the world.

Can you give us an update for this issue and have you found the reason this has been occurring and found a way to fix it?

http://submit.shutterstock.com/forum/viewtopic.php?t=132935

http://submit.shutterstock.com/forum/viewtopic.php?t=133076


Dear gbalex,

Your reminder is appreciated.  The issue you requested an update on has been resolved so, thank you for raising it up again to our attention. 

All: As always, the best way to report issues to Shutterstock is via the following email: [email protected].  Doing so will help us track, escalate to the appropriate tech team here and follow up with whether issues have, indeed, been resolved properly.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

« Reply #179 on: November 21, 2013, 12:24 »
0
Sometimes I get an error page, then refresh the browser and get the earnings page.

But captcha fatigue has set in.   I just got the captcha demand again, and couldn't do it.   I closed the browser tab and moved on.  This is a good thing as it will stop me from checking my earnings page 10 times a day.



« Reply #180 on: November 21, 2013, 13:26 »
0
Hi All,

The contributor site should be fully up and working now. 

We'll continue to monitor the site and verify that all is OK.

For updates, please follow @ShutterstockReq on Twitter or email us: [email protected].

PS - Nice to meet you too, Leaf! ;)

Best,

Scott
VP of Content
Shutterstock


Thank you Scott,

There has been no update on SS regarding ports that have images that are not showing up in different regions of the world.

Can you give us an update for this issue and have you found the reason this has been occurring and found a way to fix it?

http://submit.shutterstock.com/forum/viewtopic.php?t=132935

http://submit.shutterstock.com/forum/viewtopic.php?t=133076


Dear gbalex,

Your reminder is appreciated.  The issue you requested an update on has been resolved so, thank you for raising it up again to our attention. 

All: As always, the best way to report issues to Shutterstock is via the following email: [email protected].  Doing so will help us track, escalate to the appropriate tech team here and follow up with whether issues have, indeed, been resolved properly.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock


With respect, bug threads like this on Shutterstock should be a wake up call for Shutterstock support.  The problem for one contributor has not been solved and it is clear from the questions admin is asking that they did not read the thread. As a consequence shutterstock support has not been able to solve the problem nor understand the issue.

Both of the people reporting bugs in that thread have reported the problem to support who told them that it was a client side browser issue.  Support did not address the problem and left it up to contributors to help each other find out what regions of the world the images were not showing up  broken in. 

Contributors were forced to do the job that support should have done because you left them no other recourse if they wanted the images to be available for buyers to purchase on Shutterstock.

In addition you have other contributors in that thread who have reported other serious bugs to support with no resolution.

I would say Shutterstock contributors receive a much better response if we post our issues here on Microstock Group.
« Last Edit: November 21, 2013, 13:44 by gbalex »


 

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