First of all sorry for my english.

I'm photojournalist and since that Shutterstock require the credential for the editorial photos. I was trying to upload photos but like the requeriments fot these photos I send to [email protected] the credentials and all of e-mail of the events.  I'm waiting for more than 2 month for an answer  but I don't receive any yet.

I don't know what more can I do. I'm resending the e-mail every week. Can anyone help me?

I have thousand photos of F1 test , MotoGP test, Classic F1 races, Cev Championship,  GP2 and lots of other events. That each time that I upload some photos these are rejected for credential.

Thank you for your time.

Greetings

David

I may be wrong here as I only submit footage to ShutterStock, not photos, but my understanding was that you didn't need "credentials", as such - you just need to provide an editorial caption in the correct format, which is, for ShutterStock, a little restrictive.  The event in question also needs to be newsworthy in some way and the caption needs to explain that, all in 200 characters...

But it could be that for events such as those you mention they would also require a release because photography at such places may be restricted, I don't know.  Perhaps someone else here could help?

Have you followed the requirements for editorial captions on SS as detailed here Shutterbuzz: creating the perfect editorial caption

I may be wrong here as I only submit footage to ShutterStock, not photos, but my understanding was that you didn't need "credentials", as such - you just need to provide an editorial caption in the correct format, which is, for ShutterStock, a little restrictive.  The event in question also needs to be newsworthy in some way and the caption needs to explain that, all in 200 characters...

But it could be that for events such as those you mention they would also require a release because photography at such places may be restricted, I don't know.  Perhaps someone else here could help?

Have you followed the requirements for editorial captions on SS as detailed here Shutterbuzz: creating the perfect editorial caption

I have more than 5 thousand photos on ShutterStock mostly of Editorial.  But some month ago When I upload this editorial photos, for example of F1 Test , all are rejected because I must to upload the credential for the event. I upload these credentials to the email that shutterstock say but after more of two month of my first mail I haven't received any answer.

I put correctly the editoal caption but the problem is that they don't see all the mails that I sent.

Thank you for your answer

Greetings

I want to remember that I'm photojournalist and I have all the credential for all the event. But Shutterstock not answer all the mails that I write to [email protected] with all the document necesary.

I don't know what more I can do..

Greetings

Look into other outlets for your images. Good luck.

Quote from: viledevil on October 22, 2013, 10:08

I want to remember that I'm photojournalist and I have all the credential for all the event. But Shutterstock not answer all the mails that I write to [email protected] with all the document necesary.

I don't know what more I can do..

Greetings

Dear viledevil,

We have been in touch recently and have properly sorted out the issues you experienced in contacting us satisfactorily.  (As it turns out, the attachments you had been sending to us were too big for our system to accept.) 

Note to All: If you need to send us attachments (to: [email protected] or [email protected]), please make sure that the file size is under 5MB.

I hope that this is helpful.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock|Bigstock

Thank you very much Anthony and Alex for your help and for your time!!

Greetings