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Author Topic: Shutterstock suspended my account and won't respond  (Read 758 times)

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« on: May 06, 2024, 00:27 »
+6
Almost a month ago, I received a notification from Shutterstock that one of my images was flagged for a copyright violation and my account was being suspended. They offered a few methods to supply proof that I'm the copyright holder of the particular image. Very quickly I sent the evidence to them and received a response that my case would be escalated. Since that time I have received no further communication, and all of my images have been removed from the site, and I can't log in to my account. They have ignored the many e-mails I've sent. It should take no more than 10 minutes to look at the evidence I submitted and conclude my account should be reactivated.

Has anyone been through this process before and what was the outcome? There was also no indication from Shutterstock why they thought there was a copyright issue in the first place.


« Reply #1 on: May 06, 2024, 12:53 »
+2
Almost a month ago, I received a notification from Shutterstock that one of my images was flagged for a copyright violation and my account was being suspended. They offered a few methods to supply proof that I'm the copyright holder of the particular image. Very quickly I sent the evidence to them and received a response that my case would be escalated. Since that time I have received no further communication, and all of my images have been removed from the site, and I can't log in to my account. They have ignored the many e-mails I've sent. It should take no more than 10 minutes to look at the evidence I submitted and conclude my account should be reactivated.

Has anyone been through this process before and what was the outcome? There was also no indication from Shutterstock why they thought there was a copyright issue in the first place.

Can you show us the image?

And do you have the raw data?

« Reply #2 on: May 06, 2024, 16:18 »
0
Yes, I have the raw data.

« Reply #3 on: May 06, 2024, 16:51 »
0
Have you submitted the raw data to shutterstock or made it clear there that you have it? Then that should solve the problem in my view. Unless, of course, you have photographically recreated someone else's photo 1:1.

« Reply #4 on: May 06, 2024, 17:02 »
+2
I submitted a screenshot showing a series of raw files of similar angles of the same subject. My point is that there has been zero communication. Even if the proof I submitted was not satisfactory in some way, it would take  less than a minute or two to make that determination and respond. However, I believe I have demonstrated clearly that I'm the rightful copyright owner.

« Reply #5 on: May 07, 2024, 21:41 »
+2
Years ago Scott (SS VP) would've helped you super fast via this site. Sadly he passed away.  Now typically it could take one to six months before they do anything for us  :-\


 

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