Author Topic: SS DL not updating (Read 12290 times)

Mantis · « **on:** September 22, 2012, 19:39 »

Anyone thinking they are getting zero sales on a Saturday? I thought I was until I clicked on the day and a bunch of DL's showed up. I think SS has a bug.

JPSDK · « **Reply #1 on:** September 22, 2012, 19:52 »

Thats good. I thought I had a zero day. And I dont like that.

gostwyck · « **Reply #2 on:** September 22, 2012, 20:20 »

Quote from: Mantis on September 22, 2012, 19:39

Anyone thinking they are getting zero sales on a Saturday? I thought I was until I clicked on the day and a bunch of DL's showed up. I think SS has a bug.

Yep __ minor glitch in the total sales figures. Important thing is that sales are still flooding in, even on the weekend.

ruxpriencdiam · « **Reply #3 on:** September 22, 2012, 21:08 »

It started last week where has everyone been?

velocicarpo · « **Reply #4 on:** September 22, 2012, 21:25 »

....same here...

trek · « **Reply #5 on:** September 22, 2012, 21:31 »

I clicked todays zero on the earning summary page. It opened the detail page that showed today's sales. Nice to know it's only the summary page that's buggy.

modviz · « **Reply #6 on:** September 22, 2012, 21:57 »

Thanks for the heads up. Zero sales

is really seven sales.

linma · « **Reply #7 on:** September 22, 2012, 22:31 »

I feel sad that my SS page no any bug, mean that my sales is do ZERO during the weekend.

lisafx · « **Reply #8 on:** September 22, 2012, 22:32 »

Glad to see this thread. I had 32 sales, but the summary page shows only 1.

Has anyone contacted SS about this? Are they aware of/working on it?

Anyka · « **Reply #9 on:** September 23, 2012, 00:37 »

There's a thread about it on their forum, with only 11 "same here" posts. I'll add mine, so that makes 12

Poncke · « **Reply #10 on:** September 23, 2012, 02:20 »

Quote from: linma on September 22, 2012, 22:31

I feel sad that my SS page no any bug, mean that my sales is do ZERO during the weekend.

same here, 0 sales, that hasnt happened for a long time

rubyroo · « **Reply #11 on:** September 23, 2012, 02:34 »

I didn't notice this because I could see images selling on the map - so I knew they were occurring. But now I've looked, I can see that total sales for yesterday registered as zero. As you say, clicking the date shows that those sales have registered.

nicku · « **Reply #12 on:** September 23, 2012, 02:53 »

Quote from: lisafx on September 22, 2012, 22:32

Glad to see this thread. I had 32 sales, but the summary page shows only 1.

Has anyone contacted SS about this? Are they aware of/working on it?

same here....

danielsbfoto · « **Reply #13 on:** September 23, 2012, 03:23 »

same here

skubai · « **Reply #14 on:** September 23, 2012, 03:34 »

same here (not showing zero but 2:)

BaldricksTrousers · « **Reply #15 on:** September 23, 2012, 06:03 »

I assume they will fix it after the weekend. As it doesn't affect sales it isn't urgent.

borg · « **Reply #16 on:** September 23, 2012, 08:14 »

Also zero!

JPSDK · « **Reply #17 on:** September 23, 2012, 08:42 »

I develop mental issues when I have ZERO downloads.
It took me several months to recover from the last incident.
This time the impact is softened because if I click, there actually are downloads behind the appearant zero..
But they dont add to the sales numbers. Oops.
That draws in the wrong direction, and I again begin to develop mental issues, in a flip flop kind of way.
Thats half skitsoid.

And that could be the next diagnose.

click_click · « **Reply #18 on:** September 23, 2012, 10:18 »

OMG thanks for posting this - I was about to take some anti-depressants.

It showed 3 sales yesterday and none today and that didn't happen in the last 7 years for me so I got quite "uneasy".

Thank god the sales are still registered.

Sion · « **Reply #19 on:** September 23, 2012, 23:21 »

Quote from: BaldricksTrousers on September 23, 2012, 06:03

I assume they will fix it after the weekend. As it doesn't affect sales it isn't urgent.

Sale figures don't appear in earnings summary. Virtually we are getting nothing even if there are downloads.

This is bad.

Sion · « **Reply #20 on:** September 23, 2012, 23:23 »

Quote from: Anyka on September 23, 2012, 00:37

There's a thread about it on their forum, with only 11 "same here" posts. I'll add mine, so that makes 12

I'll do it too.

This is the best way to let SS know.

HerMajesty · « **Reply #21 on:** September 24, 2012, 00:47 »

It's not only the summary page. Things that I noticed are not working correctly:
- gallery views - I've got zero since Friday
- total earnings all across the site
- number of downloads for individual files in 25-a-day, or darkroom gallery stats.

The summary page broke early Saturday for me and I'm stuck with 5 dls. On the plus side I had my BSE - best Sunday ever

In terms of downloads at least, not $$ unfortunately.

Metsafile · « **Reply #22 on:** September 24, 2012, 01:21 »

Yeah, I just sent them an enquiry before coming on to MSG.
The images appearing on the map as Latest Sales aren't being registered in Earnings Summary.

leaf · « **Reply #23 on:** September 24, 2012, 02:46 »

ditto ditto

Wim · « **Reply #24 on:** September 24, 2012, 04:21 »

Daily bugs (search/earnings), inconsistent reviews (same batch accepted today/rejected tomorrow) and the only site for me which is down a lot in earnings this month, all looks very promising indeed.
Some report good earnings while not having uploaded anything new in the last few months so maybe that's the key here.

Rant over

cidepix · « **Reply #25 on:** September 24, 2012, 04:34 »

broken here too..

OM · « **Reply #26 on:** September 24, 2012, 06:30 »

Quote from: Mantis on September 22, 2012, 19:39

Anyone thinking they are getting zero sales on a Saturday? I thought I was until I clicked on the day and a bunch of DL's showed up. I think SS has a bug.

Thanks for that tip. I'm new to SS and didn't realise that the date was a live link. Tallies exactly with the pics on the world map. That's a relief. Phew!

ruxpriencdiam · « **Reply #27 on:** September 24, 2012, 07:11 »

There are some 7 plus threads running about this and I would suggest that everyone do a screen capture to be safe!

luissantos84 · « **Reply #28 on:** September 24, 2012, 07:13 »

Quote from: ruxpriencdiam on September 24, 2012, 07:11

There are some 7 plus threads running about this and I would suggest that everyone do a screen capture to be safe!

thats a good one, how long should I make mine? 1000 sales for a Saturday?

sgoodwin4813 · « **Reply #29 on:** September 24, 2012, 07:19 »

I don't think a screen capture is necessary - the totals are still there for each day, although I guess you could capture those. I assume it's just a problem syncing up different computers but sales still seem to be recorded - hopefully they will have it sorted out soon. It would be nice if they came up with an explanation and a timeline for when it will be fixed, but maybe they don't know - that's a worrying prospect.

Morphart · « **Reply #30 on:** September 24, 2012, 09:37 »

Sales update fixed for the 22nd only. I guess they are fixing it day-by-day

disorderly · « **Reply #31 on:** September 24, 2012, 09:44 »

I'm seeing correct numbers for everything except Sunday the 23rd. Good to see they got on it as soon as they got back to work Monday morning.

Jo Ann Snover · « **Reply #32 on:** September 24, 2012, 10:33 »

Ditto - Sunday had sales but the summary page is still showing 0 for that. I assume the total doesn't yet include Sunday's numbers?

Morphart · « **Reply #33 on:** September 24, 2012, 10:40 »

No total doesn't include it. All day are OK now for me too except:
2012-09-23 0 - - - - - - - - - - $0.00

Poncke · « **Reply #34 on:** September 24, 2012, 11:35 »

Someone from SS responded and said they are working on it, should be back to normal by the end of the day. It was a sync issue.

anthonycorreia · « **Reply #35 on:** September 24, 2012, 11:40 »

Hello all,

Thanks for making us aware of this issue via the Shutterstock Forum area and emails to Submit Support. We're working as hard as we can on a fix and expect it to be back to normal before the end of the day.

The issue is with display on the earnings summary page. Sales are being recorded correctly (as you can see on each of the daily detail pages). For now, the stats view has been updated for Saturday already (9/22). We need a bit more time for the info to display properly for Sunday as well (9/23).

Your patience is appreciated and we apologize for any inconvenience.

Sincerely,
Anthony Correia
Director, Content Operations
Shutterstock|Bigstock

gostwyck · « **Reply #36 on:** September 24, 2012, 15:09 »

Thanks Anthony. All data for the weekend appears to have been updated now too!

leaf · « **Reply #37 on:** September 25, 2012, 05:19 »

Quote from: anthonycorreia on September 24, 2012, 11:40

Hello all,

Thanks for making us aware of this issue via the Shutterstock Forum area and emails to Submit Support. We're working as hard as we can on a fix and expect it to be back to normal before the end of the day.

The issue is with display on the earnings summary page. Sales are being recorded correctly (as you can see on each of the daily detail pages). For now, the stats view has been updated for Saturday already (9/22). We need a bit more time for the info to display properly for Sunday as well (9/23).

Your patience is appreciated and we apologize for any inconvenience.

Sincerely,
Anthony Correia
Director, Content Operations
Shutterstock|Bigstock

Thanks for the update Anthony.

Jo Ann Snover · « **Reply #38 on:** September 25, 2012, 09:46 »

The mobile site seems to be still broken although the main site has been fine since yesterday as noted above.

In the SS forum, some posters said it was broken after they updated to iOS6, but I had updated to iOS6 a few days before the mobile site stopped working, so I believe it's the stats problem from this weekend that just didn't (somehow) get fixed for the mobile site. I posted in the above thread to note that.

lisafx · « **Reply #39 on:** September 25, 2012, 19:24 »

Thanks Anthony

Nice to see it brought up to date. Another good selling month on SS.

Quote from: anthonycorreia on September 24, 2012, 11:40

Hello all,

Thanks for making us aware of this issue via the Shutterstock Forum area and emails to Submit Support. We're working as hard as we can on a fix and expect it to be back to normal before the end of the day.

The issue is with display on the earnings summary page. Sales are being recorded correctly (as you can see on each of the daily detail pages). For now, the stats view has been updated for Saturday already (9/22). We need a bit more time for the info to display properly for Sunday as well (9/23).

Your patience is appreciated and we apologize for any inconvenience.

Sincerely,
Anthony Correia
Director, Content Operations
Shutterstock|Bigstock

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Author Topic: SS DL not updating (Read 12290 times)

velocicarpo

lisafx

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rubyroo

Wim

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