MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: w7lwi on February 12, 2016, 21:11

Title: SS Down?
Post by: w7lwi on February 12, 2016, 21:11: I've been unable to connect with SS all afternoon. Usually times out after several minutes. Anyone else?
Title: Re: SS Down?
Post by: 60D on February 12, 2016, 22:08: Up here.
Title: Re: SS Down?
Post by: Mantis on February 12, 2016, 22:23: I thought it was just taking forever to compute my huge royalties but then I woke up and it was down. Back up now.
Title: Re: SS Down?
Post by: stockVid on February 13, 2016, 04:58: The FTP is still not working correctly.

I have several clips 'stuck' in the FTP from yesterday and it looks like today (Saturday) is going to be the same problem.
Title: Re: SS Down?
Post by: w7lwi on February 13, 2016, 12:00: I never could connect yesterday. This morning it seems to be back to what passes for normal. Several comments on the SS forum about slow processing. I did upload an image via FTP yesterday morning and it went through fine. Edited right away and it was approved this morning. I don't know the correlation between single image FTP processing and clip processing. I'm sure there must be a difference.
Title: Re: SS Down?
Post by: spike on February 13, 2016, 12:28: FTP dead here as well
Title: Re: SS Down?
Post by: stockVid on February 14, 2016, 09:09: Shutterstock FTP completely stuck.
Friday - new upload - nothing processed.
Saturday - new upload - nothing processed.
Sunday - new upload - nothing processed.

No video clips are moved from the FTP for processing.
Title: Re: SS Down?
Post by: enstoker on February 14, 2016, 11:03: FTP dead here, as well.
Title: Re: SS Down?
Post by: Red Dove on February 14, 2016, 11:08: A bit slow and when I click on "Contributor" I get an "oops - something went wrong" and a picture of meerkats to make me feel better.
Title: Re: SS Down?
Post by: stockVid on February 15, 2016, 20:39: SS ftp is still down. I thought it would have been fixed today.

After reading their forums things appear to be getting worse. It looks like they are in disarray. It's odd that no one at SS has said anything about this mess.
Title: Re: SS Down?
Post by: Mantis on February 15, 2016, 21:19: I just site mailed them about my stuck videos. See how long it takes to fix. I hope they can pull in the files and we don't have to reap. I am submitting 4k, so it takes awhile.
Title: Re: SS Down?
Post by: cobalt on February 15, 2016, 21:56: People reporting ftp problems here in Germany as well. Very frustrating at the moment, inspections take long, now ftp is broken and pond5 needs more than 2 months for reviews.

They are 80% of the video market for me and my files are not moving online. I guess I should start doing christmas stock.
Title: Re: SS Down?
Post by: enstoker on February 16, 2016, 00:27: SS not cares about FTP problems or any problems at all.
They are moving in new flat ;D
Title: Re: SS Down?
Post by: Tror on February 16, 2016, 00:30: Problems here in Singapore as well. Uploaded files not showing up in the content Editor. This issue should get resolved ASAP.
Title: Re: SS Down?
Post by: click_click on February 16, 2016, 03:16: FTP footage processing not working.

Funny, as the contact page isn't working but the rest of the site works...
Title: Re: SS Down?
Post by: gcrook on February 16, 2016, 04:37: Nothing has shown up since Friday.It's uploading now but not sure if im wasting my time.
Btw did anyone have footage sales reported on Monday?Just curious since it's rather strange to not get at least one.
Title: Re: SS Down?
Post by: rod-09 on February 16, 2016, 04:56: Same problem in France :-\

Stuck in FTP....
Title: Re: SS Down?
Post by: Red Dove on February 16, 2016, 05:54: Getting vector error message "did not upload a corresponding JPG" - but the file eventually appears a half hour later.

......Instead of flashing the cash on more room for their beanbags and ambient muzak breakout area, SS should be fixing the buggiest, most unreliable site of all the agencies I work with.
Title: Re: SS Down?
Post by: stockVid on February 16, 2016, 06:13: Quote from: gcrook on February 16, 2016, 04:37
Nothing has shown up since Friday.It's uploading now but not sure if im wasting my time.
Btw did anyone have footage sales reported on Monday?Just curious since it's rather strange to not get at least one.

I had sales on Monday.

I'm guessing it's a waste of time uploading. The same problem happened last year and all was lost.
Title: Re: SS Down?
Post by: PZF on February 16, 2016, 06:34: Not down, but flakey. Image gallery showing only latest 3 uploads, stats not updating as quickly as usual.....
Title: Re: SS Down?
Post by: click_click on February 16, 2016, 11:35: Footage sale that appeared 1 hour ago is now gone. :-\
Title: Re: SS Down?
Post by: Dog-maDe-sign on February 16, 2016, 11:52: Quote from: click_click on February 16, 2016, 11:35
Footage sale that appeared 1 hour ago is now gone. :-\

My sales too. Are showing on the map and appear/disappear in the erning by date.
Title: Re: SS Down?
Post by: click_click on February 16, 2016, 13:14: Quote from: Dog-maDe-sign on February 16, 2016, 11:52
Quote from: click_click on February 16, 2016, 11:35
Footage sale that appeared 1 hour ago is now gone. :-\

My sales too. Are showing on the map and appear/disappear in the erning by date.
The sale appeared again ::)
Title: Re: SS Down?
Post by: Cesar on February 16, 2016, 15:26: why are sales today so low on ss?
Title: Re: SS Down?
Post by: Rinderart on February 16, 2016, 16:23: My first uploads in 3 Months. Surgery and all. Man, Everything Is broke there. FTP is a mess. footage is Missing. My god.
Title: Re: SS Down?
Post by: r2d2 on February 16, 2016, 16:28: Me too. Ftp files missing 8 hours ago from upload. Also false error about dublicate uploads.
Title: Re: SS Down?
Post by: stockVid on February 16, 2016, 18:19: Yes, it started going wrong last Thursday it's been getting progressively worse ever since. SS gave their first response to the problem today which was basically 'have patience we're doing our best'.
Title: Re: SS Down?
Post by: cobalt on February 16, 2016, 18:43: Considering how big they are, it is really frustrating.
Title: Re: SS Down?
Post by: stockVid on February 16, 2016, 23:09: Can't login to my ftp account. They may have stopped ftp access while they try and sort the mess out.
Title: Re: SS Down?
Post by: click_click on February 17, 2016, 04:14: I assume that everyone posting here is also sending them an Email describing the errors they get, right?
Title: Re: SS Down?
Post by: Microstockphoto on February 17, 2016, 04:38: was the buyer side down as well? 11 subs on monday, with thousands of files, my my