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Agency Based Discussion => Shutterstock.com => Topic started by: KB on June 03, 2020, 16:33

Title: SS sale from last month disappeared
Post by: KB on June 03, 2020, 16:33

I've been with SS for more than 12 years, and this has never happened before.

I noted a video sub sale for $18.95 on 20 May. Today, when I got my payment notice, I saw that the balance didn't match what I was expecting (another thing that had never occurred before). I found the discrepancy was due to a sale that had simply vanished from my earnings data for May.

Has anyone ever had this happen before? I assume (?) the sale was refunded, but just curious what others have experienced.

Or is this just a new way to grab even MORE money from contributors?!  :o

Title: Re: SS sale from last month disappeared
Post by: KB on June 03, 2020, 16:44

I'm going to answer my own question. I just noticed an 'Adjustments' tab on the Earnings Summary page. It states:

When our systems detect fraudulent transactions or other illegal activity, we rescind rights to fraudulently obtained assets and reverse related transactions. If your assets are affected, corrections may need to be made to your account, including earnings adjustments and corrections to your download count.

Below shows the adjustment for this missing sale, as of 6/1/20. So just bad luck, no nefarious SS behavior (this time).  ;D

Title: Re: SS sale from last month disappeared
Post by: dragonblade on June 03, 2020, 23:19

Sucks that you had a sale taken away from you. However, I'm curious how you got such a high commission from a sub video sale. Ever since these things were first introduced about a month ago, they were generally around $3 or thereabouts.

Title: Re: SS sale from last month disappeared
Post by: gnirtS on June 04, 2020, 00:20

Looking on the forum a few people have had refunds against them recently.

Id never seen that before with SS.

Title: Re: SS sale from last month disappeared
Post by: KB on June 04, 2020, 22:15

Quote from: dragonblade on June 03, 2020, 23:19

Sucks that you had a sale taken away from you. However, I'm curious how you got such a high commission from a sub video sale. Ever since these things were first introduced about a month ago, they were generally around $3 or thereabouts.

Well, I've been calling them sub sales for years. They changed the terminology years ago to 'clip packs' (or maybe they were always called that?), but I still call 'em subs.

Sorry for the confusion. I've yet to have an actual subscription sale (and I'm fine if I never do).