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Author Topic: SS search is just beyond belief!  (Read 2598 times)

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derek

    This user is banned.
« on: July 24, 2017, 11:57 »
+4
I guess I should be quite happy really! was approached by a customer before the weekend ( bought before) who privately bought off me 4 EL's  for $ 70 a piece. Why?  simply because the 4 pictures I pointed out for him at SS were bookmarked pages etc. Today when he wanted to buy them at SS they had moved them in their silly search and of course it was going to take ages trying to find them. He got fed up!

so much for their brilliant search! one minute there next gone!


« Reply #1 on: July 24, 2017, 11:58 »
+6
I would never expect the search to be the same from one day to the next.  That's what lightboxes are for.

derek

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« Reply #2 on: July 24, 2017, 12:07 »
0
I would never expect the search to be the same from one day to the next.  That's what lightboxes are for.

Youre right Sean! neither would I but even so they could with a bit of luck be somewhere near. This way they have blown money instead of gaining. Makes you wonder how many times that happens?....as it happens in my case the more the better! :D

The place is getting weird and more weird!

« Reply #3 on: July 24, 2017, 12:16 »
0
So buyer bought EL's from you before the weekend and then again wanted to buy them today from SS?

derek

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« Reply #4 on: July 24, 2017, 12:19 »
+1
So buyer bought EL's from you before the weekend and then again wanted to buy them today from SS?

had bookmarked the pics. Pics gone in the search and he contacted me instead. Old customer had bought pics before.

« Reply #5 on: July 24, 2017, 15:19 »
0
Did he bookmark the picture's detail page or a page with search results? Search results are constantly changing. If he bookmarked it a month ago, there's a good chance most the results have changed, especially beyond page 1.

derek

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« Reply #6 on: July 24, 2017, 15:44 »
0
Well we looked for them together and frankly neither he or myself could be bothered looking in this maze and we made a deal.  My point is I wonder how often this happens and how many sales are lost considering one of the biggest guys in our business sold 14 pics this way. Pics were gone when they looked for them!

This has been argued before and its true a serious buyer type editor or art-buyer/director will of course bookmark the pictures since he is going to present them to a client to get an OK!  one of the reasons why RM-agencies very seldom change their search and when they do its a " soft " change.
« Last Edit: July 24, 2017, 15:53 by derek »

« Reply #7 on: July 24, 2017, 15:50 »
+3
With a million files added each week (month?), bookmarking a page of a search would never work, just due to the addition of the new files.

derek

    This user is banned.
« Reply #8 on: July 24, 2017, 15:57 »
0
With a million files added each week (month?), bookmarking a page of a search would never work, just due to the addition of the new files.

Sure but most clients are not aware of this they dont know the ins and outs of micro stock and thats probably lucky for us. If they knew a million a week was added they would run for cover.

« Reply #9 on: July 24, 2017, 18:05 »
+2
You could have sent them the link to your portfolio and ask them to do a search within your portfolio. That would have made things simpler.

ShadySue

« Reply #10 on: July 24, 2017, 19:11 »
+1
You could have sent them the link to your portfolio and ask them to do a search within your portfolio. That would have made things simpler.
But it was better for him not to have done that, and the client didn't seem to care.

« Reply #11 on: July 24, 2017, 20:41 »
+2
You could have sent them the link to your portfolio and ask them to do a search within your portfolio. That would have made things simpler.

If I'm going to help the customer find an image, I should want the whole piece of the pie

These agencies take the lions share of every sale, if they mess with the search that frustrates clients, they should pay the price

Good for you for getting the money in your pocket

angelawaye

  • Eat, Sleep, Keyword. Repeat

« Reply #12 on: July 24, 2017, 20:53 »
+1
Congrats on your nice EL sales! Drinks on you?

« Reply #13 on: July 24, 2017, 21:45 »
+2
Bookmark the image not the search. Of course the search changes all the time, everyone here knows that. They don't want the same images showing over and over, week after week. Don't you rotate your stock or change your products?

« Reply #14 on: July 24, 2017, 22:53 »
0
Bookmark the image not the search. Of course the search changes all the time, everyone here knows that. They don't want the same images showing over and over, week after week. Don't you rotate your stock or change your products?
Really?Please how to do that. :)

derek

    This user is banned.
« Reply #15 on: July 25, 2017, 00:04 »
+1
Congrats on your nice EL sales! Drinks on you?

Yep! a vintage Bollinger!!   ;D

« Reply #16 on: July 25, 2017, 00:43 »
+3
I would never expect the search to be the same from one day to the next.  That's what lightboxes are for.

Youre right Sean! neither would I but even so they could with a bit of luck be somewhere near. This way they have blown money instead of gaining. Makes you wonder how many times that happens?....as it happens in my case the more the better! :D

The place is getting weird and more weird!

If they don't sell your image they sell the somebody else's one.
For you it makes a difference.
For them not.


derek

    This user is banned.
« Reply #17 on: July 25, 2017, 12:20 »
+1
I would never expect the search to be the same from one day to the next.  That's what lightboxes are for.

Youre right Sean! neither would I but even so they could with a bit of luck be somewhere near. This way they have blown money instead of gaining. Makes you wonder how many times that happens?....as it happens in my case the more the better! :D

The place is getting weird and more weird!

If they don't sell your image they sell the somebody else's one.
For you it makes a difference.
For them not.

I prefer them to come directly to me of course. Over the years I have managed to know quite a lot of private customers that originally came via SS so I dont really care.


 

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