Author Topic: Still Haven't Subtracted April Total (Read 14638 times)

Gel-O Shooter · « **on:** May 02, 2016, 14:26 »

My earnings total is still showing April's amount plus May's two days' worth. Anyone else? I sent them a message and am expecting a timely reply

Dumc · « **Reply #1 on:** May 02, 2016, 14:30 »

Same here.

Photobomb · « **Reply #2 on:** May 02, 2016, 15:14 »

Quote from: Gel-O Shooter on May 02, 2016, 14:26

.... I sent them a message and am expecting a timely reply

Kidding right?

Gel-O Shooter · « **Reply #3 on:** May 02, 2016, 15:20 »

Quote from: PhotoBomb on May 02, 2016, 15:14

Kidding right?

Hence the eye-roll emoticon.

Pauws99 · « **Reply #4 on:** May 02, 2016, 16:39 »

Its two days late can't you find something a little more significant to stress about?

dbvirago · « **Reply #5 on:** May 02, 2016, 17:43 »

It's a minor issue and easily worked around, but it's indicative of constant and growing bugs there over the last few months.

And since it happens most months and is fixed at random times, it suggests that the fix is manual, which at a tech company would be inexcusable. It's two lines of code. Fix it

pkphotos · « **Reply #6 on:** May 02, 2016, 19:18 »

It usually takes at least a day to roll over. So it's gone one more day........ More odd is the complete absence of sales many are reporting in the last week, including myself. Something seems weird with the reporting.

dbvirago · « **Reply #7 on:** May 02, 2016, 20:54 »

I agree that operationally it's not that big a deal, but they are running programs on a computer. Not knowing what day it is when the code is a simple true/false statement like:
return dateToday.getDayOfMonth() == 1;
is odd to me.

The fact that it happens at random times is completely mind boggling. If something that simple isn't running correctly and hasn't for many months, then missing sales is not surprising.

Running buggy software with no apparent expertise in house to fix it is troubling.

PigsInSpace · « **Reply #8 on:** May 02, 2016, 22:26 »

Quote from: dbvirago on May 02, 2016, 20:54

I agree that operationally it's not that big a deal, but they are running programs on a computer. Not knowing what day it is when the code is a simple true/false statement like:
return dateToday.getDayOfMonth() == 1;
is odd to me.

The fact that it happens at random times is completely mind boggling. If something that simple isn't running correctly and hasn't for many months, then missing sales is not surprising.

Running buggy software with no apparent expertise in house to fix it is troubling.

What you don't know is Shutterstock is written in COBOL. They're still busy trying to patch for Y2K. But I kid.

Stockmaan · « **Reply #9 on:** May 02, 2016, 23:59 »

Same here too.

fotografer · « **Reply #10 on:** May 03, 2016, 02:34 »

There is another post going saying that the paypal addresses have been deleted from the account settings. I went and added mine back in yesterday and my total has gone down so it looks like I've been paid. Check and see if yours is still there. I guess if there is no address it won't have been sent.
http://www.microstockgroup.com/general-stock-discussion/payment-earning-email-address-changed/?topicseen

JoeClemson · « **Reply #11 on:** May 03, 2016, 03:42 »

My Paypal address seems to be present and correct and my account balance, unchanged since late last week, is above the set threshold, . No payout so far.

Dumc · « **Reply #12 on:** May 03, 2016, 03:44 »

Quote from: JoeClemson on May 03, 2016, 03:42

My Paypal address seems to be present and correct and my account balance, unchanged since late last week, is above the set threshold, . No payout so far.

Yep, same here.

JoeClemson · « **Reply #13 on:** May 03, 2016, 03:50 »

My balance has just gone down to zero, ten minutes after posting that it hadn't changed!

Pauws99 · « **Reply #14 on:** May 03, 2016, 03:51 »

Looks like its the end of the world....they don't pay out till the 15th I believe.......

anathaya · « **Reply #15 on:** May 03, 2016, 04:10 »

Corrected

pkphotos · « **Reply #16 on:** May 03, 2016, 04:39 »

SS reporting seems back to normal

cathyslife · « **Reply #17 on:** May 03, 2016, 09:06 »

Quote from: fotografer on May 03, 2016, 02:34

There is another post going saying that the paypal addresses have been deleted from the account settings. I went and added mine back in yesterday and my total has gone down so it looks like I've been paid. Check and see if yours is still there. I guess if there is no address it won't have been sent.
http://www.microstockgroup.com/general-stock-discussion/payment-earning-email-address-changed/?topicseen

Check that thread above. I got an email from SS saying that my paypal address has always been blank, that if it is blank, they just use my email address listed right above that as the paypal address. See the full quote from them in the link above.

cathyslife · « **Reply #18 on:** May 03, 2016, 12:12 »

And here is the final answer from SS:

http://forums.submit.shutterstock.com/topic/88429-my-paypal-payment-address-disappeared-from-my-account-settings/?p=1544845

Microstockphoto · « **Reply #19 on:** May 04, 2016, 13:43 »

i guess thats why it takes ages to get a reply, because of impatient people emailing over trivial stuff

Dumc · « **Reply #20 on:** May 04, 2016, 13:52 »

Quote from: Microstockphoto on May 04, 2016, 13:43

i guess thats why it takes ages to get a reply, because of impatient people emailing over trivial stuff

Totally agree. I've been it this stock stuff for two years and not once did I email any of the agency.

cathyslife · « **Reply #21 on:** May 04, 2016, 13:57 »

Quote from: Dumc on May 04, 2016, 13:52

Quote from: Microstockphoto on May 04, 2016, 13:43
i guess thats why it takes ages to get a reply, because of impatient people emailing over trivial stuff

Totally agree. I've been it this stock stuff for two years and not once did I email any of the agency.

I've been at this stock stuff for 12 years, and when something that has happened correctly every payday for me all of a sudden doesn't happen, you'd better believe I am going to email support. You might think money is trivial, but I need it to pay bills. When all else fails, belittle someone.

Microstockphoto · « **Reply #22 on:** May 04, 2016, 14:00 »

this is about the earnings not updating at the start of the new month, that always takes a while, it is not about not getting paid, so yes, trivial stuff

cathyslife · « **Reply #23 on:** May 04, 2016, 14:06 »

Quote from: Microstockphoto on May 04, 2016, 14:00

this is about the earnings not updating at the start of the new month, that always takes a while, it is not about not getting paid, so yes, trivial stuff

It has NEVER not updated for me on the first of the month, so no, still not trivial stuff, for me anyway. Yours and dumbc's comments came right after my post having to do with SS's answer to my post on their forum, so i assumed you two were talking abouto me. If you weren't, you should quote who you are belittling so everyone knows.

Microstockphoto · « **Reply #24 on:** May 04, 2016, 14:31 »

i was replying to the OP, not responding to off topic comments

MicrostockGroup Sponsors

Author Topic: Still Haven't Subtracted April Total (Read 14638 times)

Gel-O Shooter

Dumc

Photobomb

Gel-O Shooter

Pauws99

dbvirago

pkphotos

dbvirago

PigsInSpace

Stockmaan

fotografer

JoeClemson

Dumc

JoeClemson

Pauws99

anathaya

pkphotos

cathyslife

cathyslife

Microstockphoto

Dumc

cathyslife

Microstockphoto

cathyslife

Microstockphoto

Related Topics

Sponsors

Microstock Poll Results

Sponsors