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Agency Based Discussion => Shutterstock.com => Topic started by: Findura on November 26, 2021, 04:25

Title: strange behavior of the 'to submit' folder
Post by: Findura on November 26, 2021, 04:25: Hello all

For a few months now I have noticed that the 'To Submit' folder is not working correctly. Especially the display of the media count. Most of the time it is set to '1', although there are much more media in the folder.
And yesterday I noticed for the first time that about 50% of my media in this folder disappeared on the 8th day after uploading. Just as if they had been deleted by the system.
Supposedly they are supposed to disappear only after 21 days. That's how long SS gives us to submit.
Or has the deadline been shortened to 7 days?

Are you guys having the same or similar problems?
Title: Re: strange behavior of the 'to submit' folder
Post by: lowbouncerate on November 26, 2021, 05:12: Yes, I am facing 2 more issues.
- Wrong Number of Counting images
- Images are Disppearing before Submit
Title: Re: strange behavior of the 'to submit' folder
Post by: JustAnImage on November 26, 2021, 05:45: Yes, I have the same issues here - with images and video... something seems to be very wrong there.
Title: Re: strange behavior of the 'to submit' folder
Post by: Justanotherphotographer on November 26, 2021, 05:54: Also same, but I would say it started in the last few days for me
Title: Re: strange behavior of the 'to submit' folder
Post by: RalfLiebhold on November 26, 2021, 08:27: Same here, plus the dashboard became very slow.
Title: Re: strange behavior of the 'to submit' folder
Post by: lima on November 26, 2021, 09:03: Same here, and i notice something more... zero sales from US
Title: Re: strange behavior of the 'to submit' folder
Post by: lowbouncerate on November 26, 2021, 09:31: I also Noticed This month was extremely slow and yes specially, Same Sitution for US.
As per my experince, US Buyers moved to iStock. May be I am wrong.
Title: Re: strange behavior of the 'to submit' folder
Post by: gnirtS on November 26, 2021, 19:02: Noticed the same this week - always "1" to submit regardless of the actual number.

Had several dashboard timeouts too.
Title: Re: strange behavior of the 'to submit' folder
Post by: For Real on November 26, 2021, 19:10: I am fearful to report to them since they might reduce my $.1 to $.05 claiming they need the extra $$$ to maintain their site :(
Title: Re: strange behavior of the 'to submit' folder
Post by: Findura on November 27, 2021, 07:39: So it's not a browser problem then.
I guess SS will fix it if they think it's necessary.

Otherwise, SS sells very well for me this month.
Title: Re: strange behavior of the 'to submit' folder
Post by: DavidK on November 27, 2021, 08:06: Quote from: lima on November 26, 2021, 09:03
Same here, and i notice something more... zero sales from US

The 26th was a US holiday. Might explain it.
Title: Re: strange behavior of the 'to submit' folder
Post by: lima on November 27, 2021, 08:53: Quote from: DavidK on November 27, 2021, 08:06
Quote from: lima on November 26, 2021, 09:03
Same here, and i notice something more... zero sales from US

The 26th was a US holiday. Might explain it.

2 weeks holiday??? no sales in 2 weeks form US.... it´s really strange.... anybody have any sale from US?
Title: Re: strange behavior of the 'to submit' folder
Post by: Jaggy on November 27, 2021, 10:22: Quote from: lima on November 27, 2021, 08:53
Quote from: DavidK on November 27, 2021, 08:06
Quote from: lima on November 26, 2021, 09:03
Same here, and i notice something more... zero sales from US

The 26th was a US holiday. Might explain it.

2 weeks holiday??? no sales in 2 weeks form US.... it´s really strange.... anybody have any sale from US?

Of my last 20 sales, 11 are from the USA.
Title: Re: strange behavior of the 'to submit' folder
Post by: lowbouncerate on November 30, 2021, 03:02: I suspect they had implemented Region wise sales / download distribution.

PS. This is confirm their Downloads are not happening in Real Time.
Title: Re: strange behavior of the 'to submit' folder
Post by: Findura on December 03, 2021, 06:32: Quote from: lima on November 27, 2021, 08:53
.... anybody have any sale from US?
Six of my downloads from the last 20 are from the USA.
But only Videos.
Title: Re: strange behavior of the 'to submit' folder
Post by: Level6 on December 03, 2021, 12:24: Editorial video here, I think it's a bug, I am seeing the "1" as well but there's still plenty of clips sitting there waiting to be tagged and submitted. I thought at first they all expired on me but nope, they seem to be there.