MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: RH on September 26, 2008, 02:34

Title: System malfunction or what?
Post by: RH on September 26, 2008, 02:34

Hi there,

yesterday was called, i´ll have to wait approx. 1 Day for the next attempt.

Today i´ve pressed the submit-button and was shocked.
Following message appeared:
Uploading is currently disabled due to a recent review of your initial portfolio submission....
...for review at a later date (approximately 30 days from now).

I haven´t uploaded any image.

The Batch Details of my 1st attempt:
Batch ID:.......
08/27/2008

So you can see, i can´t upload before 09/26/2008.
Without any upload, today is called, i should wait another 30 Days.

Any idea, what happened? System malfunction?

Title: Re: System malfunction or what?
Post by: gunnar3000 on September 26, 2008, 03:26

hi,   :)

I can't help you with your particular concern, but I made the experience, that the shutterstock support team is verry cooperative. Once I had some trouble with my initial submission too, and they solved the problem in less then one day.
so... just write them an email.... I am sure they will proviede some help   ;)

Title: Re: System malfunction or what?
Post by: zstoimenov on September 26, 2008, 03:44

Hi,
maybe I can help, because I had the same problem when I was trying to get in.

This is a glitch in the system. Whenever the time to your next try falls down to less then 1 day, it shows 30 days. It is not a problem, you just have to wait for a couple more hours. You will receive an email today, when it is ok to upload your next 10 images.

Regards,
Zdravko

Title: Re: System malfunction or what?
Post by: RH on September 26, 2008, 08:46

Thanks all.
Problem solved and i´m in ;) ;D

Title: Re: System malfunction or what?
Post by: peep on October 07, 2008, 15:33

What is it with their FTP today? I am not able to upload any single file! I use FTP as usual but I cannot see the files in the ToSubmit section then! Does anybody else have the same problems?

Title: Re: System malfunction or what?
Post by: lbarn on October 07, 2008, 16:08

Yea, tried to upload a few, but they never show up in the ToSubmit section.  Sort of glad it isn't just me..

Title: Re: System malfunction or what?
Post by: RH on October 07, 2008, 23:08

Have you uploaded with a ftp-client or with ProStockMaster. I have the same problem only with PSM. I´ve contacted David and he´ll give me a response soon.

Title: Re: System malfunction or what?
Post by: leaf on October 08, 2008, 01:21

yeah i had the problem too, the images showed up after a few hours.

Title: Re: System malfunction or what?
Post by: peep on October 08, 2008, 01:58

Well, they have not shown up yet. I used Total Commander as usual and this has never happened before.  ???
On the positive side - I have just sold FOUR photos OnDemand!!! Never have I had more than one OnDemand / day before!  :)

Title: Re: System malfunction or what?
Post by: peep on October 08, 2008, 07:03

Still no success in uploading. I am thinking of sending them an email. But seeing that I am not alone, I am not sure about it. I think a lot of other people have already written to them.

Title: Re: System malfunction or what?
Post by: MicrostockExp on October 08, 2008, 07:19

I am using Prostockmaster to upload to SS today no problem
4 OD's nice congrats !

Title: Re: System malfunction or what?
Post by: boatman on October 08, 2008, 08:05

I'm having the same problem using cuteFTP. Been waiting for an hour so far, but files have not arrived in the submit area yet.

Title: Re: System malfunction or what?
Post by: helix7 on October 08, 2008, 08:25

I can't even get onto the site today. Anyone else unable to get the site to load up?

Title: Re: System malfunction or what?
Post by: boatman on October 08, 2008, 08:26

I can't get on to the site either, so guess something is getting sorted out there.

Title: Re: System malfunction or what?
Post by: Smithore on October 08, 2008, 08:29

SS is almost unreachable today, many attempts to at last reach the site, still very slow...

Title: Re: System malfunction or what?
Post by: peep on October 08, 2008, 08:38

Wow! Now I cannot even see their page! Too bad... When we cannot access their page, buyers cannot either...

Title: Re: System malfunction or what?
Post by: boatman on October 08, 2008, 09:05

I can get onto the sire now, but my ftp uploads have still not arrived.
I guess it could me my fault, my all time total is at $499.90 Maybe they are worried I might get the 10cents needed for an increase in pay ;D ;D ;D

Title: Re: System malfunction or what?
Post by: peep on October 08, 2008, 15:14

Huh, I do not know what to think about it any more. I has just started working for me again - OK. And I have just sold the 5th OD photo today!!!

Title: Re: System malfunction or what?
Post by: dbvirago on October 08, 2008, 20:37

It's crashing again

Title: Re: System malfunction or what?
Post by: vonkara on October 08, 2008, 20:39

I'm having "internal server error" when I try to get on the website

Title: Re: System malfunction or what?
Post by: RH on October 08, 2008, 23:21

Now it works a little bit. BTW: Since two days, no images were reviewed.