So I had a problem, I didn't hesitate, I contacted support because I had further questions. That was in 2011, month 10, day 20. Today I received the long awaited response. That's more than 7 months. Wow! I thought, I had the longest response time from PantherMedia, (6 months).
I have further questions. Should I hesitate to contact again? (I'm far away from retirement so I have time)

http://en.wikipedia.org/wiki/Canned_response

I was going to comment on this thread earlier, but I just thought I'd make you wait 

I had a response from ss once which was a month, I think. 7 months is really something though. Some agencies don't reply at all though, others say they will do the requested, but never end up doing it.