Author Topic: The Shutterstock website is a disaster area (Read 12853 times)

panicAttack · « **Reply #25 on:** December 08, 2016, 03:53 »

Quote from: cascoly on December 07, 2016, 20:29

Quote from: panicAttack on December 06, 2016, 15:31
for last several months many experienced almost no sales from new images

few weeks ago something changed and new approved images started selling much more often

many?? much more???

according to what survey? and even if the results you assume are true that still wouldn't point to 'something changed' as the cause

too many unknowns to provide any clear statement

according to survey called "Reading contributors posts on forums as well as my own experience"

you can read even in this topic that some people experienced better sales for new files

HalfFull · « **Reply #26 on:** December 08, 2016, 04:03 »

Quote from: panicAttack on December 08, 2016, 03:49

Quote from: HalfFull on December 08, 2016, 02:48
Quote from: panicAttack on December 06, 2016, 15:31
for last several months many experienced almost no sales from new images

few weeks ago something changed and new approved images started selling much more often

and now... this. New images are can't be seen or searched. (file pending or not approved message)

When you think something changed for better, you only need to wait and rethink

Sad time for contributors

Sorry, but for the last 2-3 weeks, any new images I upload have started selling within minutes, literally. Out of a batch of 200, 75% had sold once or more within the 1st 3 days of being live.

About a month 1.5 months ago I noticed an improvement with new sales but the last few weeks have been excellent. Hope sales of new images continue.

The likelihood is there has been a change in the algorithm a while back and that they've continued to tweak it. They'll have seen the slowdown of new images as much as we feel it so these tweaks are bound to happen. Will it last, how knows with SS, they change like the wind but hopefully it does stay. I've been uploading like a crazed man to make the most of it

did you read my post or just part that you bold?

I read it all, including the "And Now". This suggested any improvements you referred to in your first sentence had now been wiped out because images can't be seen or searched. Hence, my reply.

"and now... this. New images are can't be seen or searched. (file pending or not approved message)

When you think something changed for better, you only need to wait and rethink "

panicAttack · « **Reply #27 on:** December 08, 2016, 04:14 »

Quote from: HalfFull on December 08, 2016, 04:03

Quote from: panicAttack on December 08, 2016, 03:49
Quote from: HalfFull on December 08, 2016, 02:48
Quote from: panicAttack on December 06, 2016, 15:31
for last several months many experienced almost no sales from new images

few weeks ago something changed and new approved images started selling much more often

and now... this. New images are can't be seen or searched. (file pending or not approved message)

When you think something changed for better, you only need to wait and rethink

Sad time for contributors

Sorry, but for the last 2-3 weeks, any new images I upload have started selling within minutes, literally. Out of a batch of 200, 75% had sold once or more within the 1st 3 days of being live.

About a month 1.5 months ago I noticed an improvement with new sales but the last few weeks have been excellent. Hope sales of new images continue.

The likelihood is there has been a change in the algorithm a while back and that they've continued to tweak it. They'll have seen the slowdown of new images as much as we feel it so these tweaks are bound to happen. Will it last, how knows with SS, they change like the wind but hopefully it does stay. I've been uploading like a crazed man to make the most of it

did you read my post or just part that you bold?

I read it all, including the "And Now". This suggested any improvements you referred to in your first sentence had now been wiped out because images can't be seen or searched. Hence, my reply.

"and now... this. New images are can't be seen or searched. (file pending or not approved message)

When you think something changed for better, you only need to wait and rethink "

ok, let me explain

as you experienced in the last 2-3 weeks new images started selling within minutes, was the same thing I experienced

I finally feel like it is encouraging to keep uploading new stuff. (I upload regular every week for last 2-3 years) but earlier this year "new" files started selling better when they were online for a month or so...

I dont know when was your last images accepted, but this week happened that new files were unsearchable and with error message (pending or not approved) when you click on them.

So, I was talking about that, finally started selling (at least for me and you and many more) and then this bug happened

It is cleared now, images can be search and started selling again, but when I was writing that message none of my approved images this week were correct.

Excuse my english

YadaYadaYada · « **Reply #28 on:** December 08, 2016, 11:16 »

Quote from: Shelma1 on December 07, 2016, 13:58

My last batch now seems to be visible...a week after submission and two days after approval.

Week, two days? I get approved in minutes during the day, last photo was 6 hours at night, FT was about 3 hours behind that. Both are fast an much better then waiting for three weeks on IS or over a month on some others.

We get one day reviews, hours, or less, servers need to update and it is warned up to 72 hours to get placed. But all some do is cry and complain. Remember when good fast reviews was a week? Maybe not?

Adobe has the new system, faster and clean, and people still complain. SS is rebuilding the whole system, and will trash the old lame, flawed, broken, terriblely buggy one we have now. Nothing will please or satisfy some people here.

A week for SS reviews is from years ago. What's wrong? Are these all vectors and video? Maybe FT is faster at vector review. Mine are photos and illustrations.

cascoly · « **Reply #29 on:** December 10, 2016, 15:07 »

Quote from: panicAttack on December 08, 2016, 03:53

Quote from: cascoly on December 07, 2016, 20:29
Quote from: panicAttack on December 06, 2016, 15:31
for last several months many experienced almost no sales from new images

few weeks ago something changed and new approved images started selling much more often

many?? much more???

according to what survey? and even if the results you assume are true that still wouldn't point to 'something changed' as the cause

too many unknowns to provide any clear statement

according to survey called "Reading contributors posts on forums as well as my own experience"

you can read even in this topic that some people experienced better sales for new files

so basically, no supporting data -- you can't even show the 2 events are correlated, much less that one causes the other; random posts in a forum are not a statistical sample

Shelma1 · « **Reply #30 on:** December 10, 2016, 15:12 »

Quote from: YadaYadaYada on December 08, 2016, 11:16

Quote from: Shelma1 on December 07, 2016, 13:58
My last batch now seems to be visible...a week after submission and two days after approval.

Week, two days? I get approved in minutes during the day, last photo was 6 hours at night, FT was about 3 hours behind that. Both are fast an much better then waiting for three weeks on IS or over a month on some others.

We get one day reviews, hours, or less, servers need to update and it is warned up to 72 hours to get placed. But all some do is cry and complain. Remember when good fast reviews was a week? Maybe not?

Adobe has the new system, faster and clean, and people still complain. SS is rebuilding the whole system, and will trash the old lame, flawed, broken, terriblely buggy one we have now. Nothing will please or satisfy some people here.

A week for SS reviews is from years ago. What's wrong? Are these all vectors and video? Maybe FT is faster at vector review. Mine are photos and illustrations.

Goody for you. It's taking several days for my vectors to be reviewed, and then they "don't exist" for a couple of days after that, though they appear on my sale page. My latest batch "don't exist" right now. That means they'll appear several pages back in newest search.

I'm hoping once they have this new system in place things will settle down, but unfortunately all these glitches are happening during the holiday season.

Pauws99 · « **Reply #31 on:** December 11, 2016, 03:36 »

Quote from: cascoly on December 10, 2016, 15:07

Quote from: panicAttack on December 08, 2016, 03:53
Quote from: cascoly on December 07, 2016, 20:29
Quote from: panicAttack on December 06, 2016, 15:31
for last several months many experienced almost no sales from new images

few weeks ago something changed and new approved images started selling much more often

many?? much more???

according to what survey? and even if the results you assume are true that still wouldn't point to 'something changed' as the cause

too many unknowns to provide any clear statement

according to survey called "Reading contributors posts on forums as well as my own experience"

you can read even in this topic that some people experienced better sales for new files

so basically, no supporting data -- you can't even show the 2 events are correlated, much less that one causes the other; random posts in a forum are not a statistical sample

I do know I have seen a marked changed in my sales....I'm pretty sure they tinker with the algorithm more than it the past. However, how ever much I speculate on motives and whether its just me I will never know as there is no evidence and whats more I can't do anything about it.

panicAttack · « **Reply #32 on:** December 11, 2016, 05:35 »

Quote from: cascoly on December 10, 2016, 15:07

Quote from: panicAttack on December 08, 2016, 03:53
Quote from: cascoly on December 07, 2016, 20:29
Quote from: panicAttack on December 06, 2016, 15:31
for last several months many experienced almost no sales from new images

few weeks ago something changed and new approved images started selling much more often

many?? much more???

according to what survey? and even if the results you assume are true that still wouldn't point to 'something changed' as the cause

too many unknowns to provide any clear statement

according to survey called "Reading contributors posts on forums as well as my own experience"

you can read even in this topic that some people experienced better sales for new files

so basically, no supporting data -- you can't even show the 2 events are correlated, much less that one causes the other; random posts in a forum are not a statistical sample

then we have no supporting data for anything going on stock sites

panicAttack · « **Reply #33 on:** December 11, 2016, 05:50 »

Quote from: Pauws99 on December 11, 2016, 03:36

Quote from: cascoly on December 10, 2016, 15:07
Quote from: panicAttack on December 08, 2016, 03:53
Quote from: cascoly on December 07, 2016, 20:29
Quote from: panicAttack on December 06, 2016, 15:31
for last several months many experienced almost no sales from new images

few weeks ago something changed and new approved images started selling much more often

many?? much more???

according to what survey? and even if the results you assume are true that still wouldn't point to 'something changed' as the cause

too many unknowns to provide any clear statement

according to survey called "Reading contributors posts on forums as well as my own experience"

you can read even in this topic that some people experienced better sales for new files

so basically, no supporting data -- you can't even show the 2 events are correlated, much less that one causes the other; random posts in a forum are not a statistical sample
I do know I have seen a marked changed in my sales....I'm pretty sure they tinker with the algorithm more than it the past. However, how ever much I speculate on motives and whether its just me I will never know as there is no evidence and whats more I can't do anything about it.

yes, many more experienced the same thing, I have 2 friends (not on this forums) with same experience, one is only vector artist being active for about 5 years, other one is only photo artist active more then 8-9 years. Last few weeks new files started to sell as good as it was years ago, maybe SS changed default search to newest for some buyers or something else I don't know and don't care.

When I wrote that about finally starting to sell newest images few weeks ago, it was my experience, 2 of my friends regular uploaders (and only two who do microstock) as well as 4-5 people I talked about that from this forums. So it's about 100% from my experience.

In the same time, same day, same pattern about same thing from all people I know personally selling on SS, and for much more people on forums then I see pattern. Maybe someone can't.

Before that most of my new images started selling after about 3-4 weeks online. That was same thing those people experienced before latest changes.

Ofcorse where will always be people with different experience.

I'm not planning to win special olympics so I will probably work more on my images then explaining someone why I wrote what I wrote, even I did it now.

Internet will always be Internet.

YadaYadaYada · « **Reply #34 on:** December 15, 2016, 13:13 »

Quote from: Shelma1 on December 10, 2016, 15:12

Quote from: YadaYadaYada on December 08, 2016, 11:16
Quote from: Shelma1 on December 07, 2016, 13:58
My last batch now seems to be visible...a week after submission and two days after approval.

Week, two days? I get approved in minutes during the day, last photo was 6 hours at night, FT was about 3 hours behind that. Both are fast an much better then waiting for three weeks on IS or over a month on some others.

We get one day reviews, hours, or less, servers need to update and it is warned up to 72 hours to get placed. But all some do is cry and complain. Remember when good fast reviews was a week? Maybe not?

Adobe has the new system, faster and clean, and people still complain. SS is rebuilding the whole system, and will trash the old lame, flawed, broken, terriblely buggy one we have now. Nothing will please or satisfy some people here.

A week for SS reviews is from years ago. What's wrong? Are these all vectors and video? Maybe FT is faster at vector review. Mine are photos and illustrations.

Goody for you. It's taking several days for my vectors to be reviewed, and then they "don't exist" for a couple of days after that, though they appear on my sale page. My latest batch "don't exist" right now. That means they'll appear several pages back in newest search.

I'm hoping once they have this new system in place things will settle down, but unfortunately all these glitches are happening during the holiday season.

Must be a vector thing, sorry to hear that it takes a week for your reviews and they don't appear for two days after accepted. I think many of us have a different experience, like same day or one day reviews and fully on the web in 2-3 days, as per the SS notice saying up to 72 hours.

But mine are photos so I can't speak of vector times or issues. Maybe some other artist like yourself can comment on vectors.

gbalex · « **Reply #35 on:** December 15, 2016, 13:52 »

They have been having server and server sync issues since 2007. Countless contributors have railed on the numerous issues that continue to crop up without resolution. They simply try to convince us that there are no problems.

Have come to the conclusion they do not care to resolve them. Will NOT base my success on a company who does not care about the success or welfare of its contributors. Greed is the order of the day at SS.

relativity · « **Reply #36 on:** December 15, 2016, 16:20 »

there's a whole thread about stuff that's broken at shutterstock.

http://forums.submit.shutterstock.com/topic/88885-things-that-are-broken-on-ss/ [nofollow]

IT team there is like a school project. changes code on a live site.

YadaYadaYada · « **Reply #37 on:** December 16, 2016, 10:26 »

Quote from: relativity on December 15, 2016, 16:20

there's a whole thread about stuff that's broken at shutterstock.

http://forums.submit.shutterstock.com/topic/88885-things-that-are-broken-on-ss/

IT team there is like a school project. changes code on a live site.

Some of these are flat out wrong and the complaint is wrong. You want me to list them all one by one. This is my complaint. People who don't understand, will write complaints of error when there is no error and it's not broken.

There are many parts of SS broken and it is a disaster area, but making up errors and not understanding how they work, is not a flaw on the SS website.

Changing code you hit one of the most unprofessional parts of their IT team. Change a live site and don't test. School projects have more sense.

cascoly · « **Reply #38 on:** December 16, 2016, 19:32 »

Quote from: panicAttack on December 11, 2016, 05:35

Quote from: cascoly on December 10, 2016, 15:07
Quote from: panicAttack on December 08, 2016, 03:53
Quote from: cascoly on December 07, 2016, 20:29
Quote from: panicAttack on December 06, 2016, 15:31
for last several months many experienced almost no sales from new images

few weeks ago something changed and new approved images started selling much more often

many?? much more???

according to what survey? and even if the results you assume are true that still wouldn't point to 'something changed' as the cause

too many unknowns to provide any clear statement

according to survey called "Reading contributors posts on forums as well as my own experience"

you can read even in this topic that some people experienced better sales for new files

so basically, no supporting data -- you can't even show the 2 events are correlated, much less that one causes the other; random posts in a forum are not a statistical sample

then we have no supporting data for anything going on stock sites

that's precisely the point! people are perpetually whinging here about events for which they have no evidence. most agencies are black boxes - our images go in one end and royalties come out the other end.

Pauws99 · « **Reply #39 on:** December 17, 2016, 02:34 »

"that's precisely the point! people are perpetually whinging here about events for which they have no evidence. most agencies are black boxes - our images go in one end and royalties come out the other end. "

That's spot on in the end we are totally in the hands of the agencies and can only try and second guess their processes no wonder there's so much speculation.

YadaYadaYada · « **Reply #40 on:** December 19, 2016, 10:52 »

Quote from: Pauws99 on December 17, 2016, 02:34

"that's precisely the point! people are perpetually whinging here about events for which they have no evidence. most agencies are black boxes - our images go in one end and royalties come out the other end. "

That's spot on in the end we are totally in the hands of the agencies and can only try and second guess their processes no wonder there's so much speculation.

Yes, but things that have been broken since the start and repeat being broken, is not news. The website is a disaster area is not news. Also these speculations are about things that we have no control and can't change, the agencies know they are broken, except IS which is in denial and feeding us BS about how much we have been looking forward to more BS, which makes it just a waste of time complaining here.

Reviews on SS and FT are now hours or a day in most cases, instead of weeks, and still people want to start complaing about that improvement. Files have been disappearing since 2010 and worse for many years. It's not news of something recent.

Black boxes Pauws I like that one. Maybe black holes, where lighted files go in and sometimes something escapes in the form of some small dim commission. Support at SS is slow, and that's being kind. Support on IS is like molasses in Winter, if they answer at all. FT is probably the best now, but used to be just as bad. The rest they might as well have a blank page that says, you can write but we won't answer, and if we do it won't be an answer, just some double talk generailitiy.

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Author Topic: The Shutterstock website is a disaster area (Read 12853 times)

panicAttack

HalfFull

panicAttack

YadaYadaYada

cascoly

Shelma1

Pauws99

panicAttack

panicAttack

YadaYadaYada

gbalex

relativity

YadaYadaYada

cascoly

Pauws99

YadaYadaYada

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