MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: BigLeague on June 08, 2017, 01:47

Title: Triple pay notification in May
Post by: BigLeague on June 08, 2017, 01:47

3rd May got payment notification
4th may got another payment notification for half the amount of 3rd may.
NEVER AN EMAIL SAYING ANY OF THESE WERE INCORRECT

It took Shutterstock 3 weeks and me sending 8 emails to actually send a comprehensive email explaining that the payment notification on the 3rd of may was a mistake.

They decided not to answer half my emails, so i kept sending them the query. When they did answer they just repeated the same party line, basically, "you get paid on the 15th"

Totally useless service wasting my time.

They must have known they sent out incorrect payment information to many people, yet didnt send a follow up email saying "sorry we messed up again" and "please ignore the previous payment notification"



 

Title: Re: Triple pay notification in May
Post by: Pauws99 on June 08, 2017, 03:59

Many of this got this they made a mistake no apology not good.....but why bombard them with emails when it was perfectly obvious what happened.

Title: Re: Triple pay notification in May
Post by: BigLeague on June 08, 2017, 08:36

I am glad it was obvious for you, thanks for your understanding

Title: Re: Triple pay notification in May
Post by: angelawaye on June 08, 2017, 10:15

Many people got that email. I knew right away the first email was way to high (doubled).
It didn't bother me because I knew there was a mistake.

I'm guessing you don't review your SS stats daily/weekly?

Title: Re: Triple pay notification in May
Post by: SpaceStockFootage on June 08, 2017, 18:33

Yeah, after I'd got two notifications.... and seeing that one of them corresponded exactly with how much I'd made the previous month, and was exactly the same amount as they sent me a week later... I probably would have given up emailing them for the additional two weeks.

Title: Re: Triple pay notification in May
Post by: Pauws99 on June 08, 2017, 18:34

Quote from: angelawaye on June 08, 2017, 10:15

Many people got that email. I knew right away the first email was way to high (doubled).
It didn't bother me because I knew there was a mistake.

I'm guessing you don't review your SS stats daily/weekly?

There was a thread about it on here, started by me incidentally,  it quickly became apparent what had happened. I find this site useful for that kind of stuff.

Title: Re: Triple pay notification in May
Post by: angelawaye on June 08, 2017, 21:01

Thank God for this site! I always come here when things go strange (and to complain of course).

Title: Re: Triple pay notification in May
Post by: cathyslife on June 09, 2017, 05:03

Quote from: angelawaye on June 08, 2017, 21:01

Thank God for this site! I always come here when things go strange (and to complain of course).

God knows how to set up websites? I think you should thank Leaf, he's the one who started this site and maintains it (excellently).  ;D