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Author Topic: Unexpected bonus  (Read 10317 times)

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« Reply #25 on: May 04, 2017, 01:25 »
+2
The second email adds to the first one, so the sum is triple :)


« Reply #26 on: May 04, 2017, 01:33 »
0
It's not exactly double in our case... and if this new earnings would be more appropriate, because April was very disappointing. Other sites had to save overall income.

« Reply #27 on: May 04, 2017, 01:42 »
+1
I received two emails for the double amount and then one for the correct amount.

dpimborough

« Reply #28 on: May 04, 2017, 01:51 »
+1
Just another eff up by those goons  ;D

« Reply #29 on: May 04, 2017, 03:45 »
0
The first amount is alarmingly small. The second amount looks nearer the mark. If the first amount is right then I'm out of the game.

« Reply #30 on: May 04, 2017, 04:39 »
+5
Where's the apology? SS is going the iStock way.

« Reply #31 on: May 04, 2017, 06:16 »
+2
Where's the apology? SS is going the iStock way.
Its only a small thing for them to do that they can't do it speaks volumes

« Reply #32 on: May 04, 2017, 12:22 »
0
Where's the apology? SS is going the iStock way.

Apology? ROFLMAO!  Apparently we don't even get an explanation.

SpaceStockFootage

  • Space, Sci-Fi and Astronomy Related Stock Footage

« Reply #33 on: May 04, 2017, 12:51 »
+2
So my sales for April amount to $115.19

I get the email saying I'm being paid $230.38

And then a few hours later I get the new one saying it actually be $115.19. Seems like what everyone else is experiencing, no mystery there, not to worry.

However... my sales for May so far, are $11.70. I then head to the pub, get drunk, chill out, play pool etc etc... and I get back and my balance for May is $116.70.

I've never had such a big jump, or made $105 in a six hour period... so I'm wondering if this is related (it's kind of close to the $115.19 amount), whether I'm imagining it, or if it's some kind of error. Anyone else experience the same?! Thanks!

Edit: Ok, I managed to dig through the ultra-intuitive and amazingly straightforward sales pages and it looks like I sold one clip today for $105. Could be a figment of my imagination, but it's looking pretty real for now. Happy days!
« Last Edit: May 04, 2017, 12:54 by SpaceStockFootage »

« Reply #34 on: May 04, 2017, 13:26 »
+4
So my sales for April amount to $115.19

I get the email saying I'm being paid $230.38

And then a few hours later I get the new one saying it actually be $115.19. Seems like what everyone else is experiencing, no mystery there, not to worry.

However... my sales for May so far, are $11.70. I then head to the pub, get drunk, chill out, play pool etc etc... and I get back and my balance for May is $116.70.

I've never had such a big jump, or made $105 in a six hour period... so I'm wondering if this is related (it's kind of close to the $115.19 amount), whether I'm imagining it, or if it's some kind of error. Anyone else experience the same?! Thanks!

Edit: Ok, I managed to dig through the ultra-intuitive and amazingly straightforward sales pages and it looks like I sold one clip today for $105. Could be a figment of my imagination, but it's looking pretty real for now. Happy days!

Back to the pub then.  :)

« Reply #35 on: May 05, 2017, 06:27 »
+1
So my sales for April amount to $115.19

I get the email saying I'm being paid $230.38

And then a few hours later I get the new one saying it actually be $115.19. Seems like what everyone else is experiencing, no mystery there, not to worry.

However... my sales for May so far, are $11.70. I then head to the pub, get drunk, chill out, play pool etc etc... and I get back and my balance for May is $116.70.

I've never had such a big jump, or made $105 in a six hour period... so I'm wondering if this is related (it's kind of close to the $115.19 amount), whether I'm imagining it, or if it's some kind of error. Anyone else experience the same?! Thanks!

Edit: Ok, I managed to dig through the ultra-intuitive and amazingly straightforward sales pages and it looks like I sold one clip today for $105. Could be a figment of my imagination, but it's looking pretty real for now. Happy days!

They have an app for contributors which is good for simple sales info.

« Reply #36 on: May 05, 2017, 10:24 »
0
I noticed the wrong calculation in the email on May 3 and opened a ticket at Shutterstock's support site. A few hours later they answered:

Quote
Thank you for contacting Shutterstock Support.
On May 3, we sent a Shutterstock Payment email that listed an incorrect Total Payout Amount. The amount shown is double what you will actually receive.
A corrected email will be issued, and will display the proper amount.
This error is in the email only, and you will receive the correct amount when payouts are issued.
Thank you for your patience.
Thanks,
Shutterstock Contributor Support Team

Such mistakes can happen  ::) ...

Did you open a ticket too?

« Reply #37 on: May 05, 2017, 17:45 »
+1
Where's the apology? SS is going the iStock way.

Apology? ROFLMAO!  Apparently we don't even get an explanation.

The explanation is...

A special contributor just visit SS offices...

Can you guess who was...
https://www.shutterstock.com/g/JeremyNathan

« Reply #38 on: May 06, 2017, 05:11 »
0
I noticed the wrong calculation in the email on May 3 and opened a ticket at Shutterstock's support site. A few hours later they answered:

Quote
Thank you for contacting Shutterstock Support.
On May 3, we sent a Shutterstock Payment email that listed an incorrect Total Payout Amount. The amount shown is double what you will actually receive.
A corrected email will be issued, and will display the proper amount.
This error is in the email only, and you will receive the correct amount when payouts are issued.
Thank you for your patience.
Thanks,
Shutterstock Contributor Support Team

Such mistakes can happen  ::) ...

Did you open a ticket too?

I opened a ticket and got the same canned response. I asked them to explain how such an error could occur and also if they planned to apologise to contributors. I received no response.

« Reply #39 on: May 06, 2017, 05:22 »
+6
Why in the world would you open tickets for things like this?

« Reply #40 on: May 06, 2017, 05:49 »
+1
Mistakes happen, and they adjusted it fairly quickly. I don't care about an apology, i just want them to transfer my money NOW...that would be a show of thanks on their part.

« Reply #41 on: May 06, 2017, 08:43 »
0
Maybe it's April Fool's? No it can't be - it's not April anymore.


 

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