Author Topic: Customer refund (Read 7009 times)

grace · « **on:** October 10, 2017, 05:23 »

Hi everyone,i'm just wonder anyone facing shutterstock refund,video or photos?thanks

Pauws99 · « **Reply #1 on:** October 10, 2017, 05:45 »

Never had one in seven years...only site I can say that for

Jo Ann Snover · « **Reply #2 on:** October 10, 2017, 10:02 »

I've been with SS since 2004 (with a hiatus 2008-11 while exclusive with iStock) and I've never had a refund. That could be because they never give the buyer a refund or because they eat the cost. Either way, other agencies could behave that way but they don't.

I think most of the other agencies I've contributed to have charged me for refunds - of those who haven't, like Pond5, GL Stock and StockFresh, sales haven't amounted to much either, so it's not really a fair comparison to the higher volume sites.

One site (that I'm no longer with) charged me a refund when my account was closed! When I returned to 123rf in 2011 after my exclusive stint, I had a negative balance. They explained they'd done an audit of some earlier sales records and the refund was a result.

Contrast that with SS, who had a payment for extended licenses that should have been purchased (but weren't) who contacted me in 2010 while my account was inactive to pay me the money I was owed.

Brasilnut · « **Reply #3 on:** October 10, 2017, 10:10 »

I'll cry a river over a sub refund

Pauws99 · « **Reply #4 on:** October 10, 2017, 12:20 »

Might be a sod for 70$ plus

grace · « **Reply #5 on:** February 05, 2018, 22:31 »

just saw my apps it shown -0.33 on SS, but after few min it add 0.33 ...what happpend?

Video-StockOrg · « **Reply #6 on:** February 06, 2018, 02:46 »

we had a good sale, but now it is gone too (about $50)...

first time we had a refund

kuriouskat · « **Reply #7 on:** February 06, 2018, 02:50 »

I think it's a glitch and not a refund, as I'm pretty sure Shutterstock absorb all refund costs, unless they think that you may be personally involved in a scam of some sort, and then they will freeze your account to investigate.

I had 3 sales showing for today a few minutes ago, then 0, then 3 again and now 0. I'm sure it will settle down when whatever is going on is fixed.

Video-StockOrg · « **Reply #8 on:** February 06, 2018, 03:02 »

Noticing the same too... it vanished and appeared back. Another glitch from SS.

Bauman · « **Reply #9 on:** February 06, 2018, 08:18 »

No sales in the last 3 hours ... An issue ?

JetCityImage · « **Reply #10 on:** February 06, 2018, 08:24 »

Quote from: Bauman on February 06, 2018, 08:18

No sales in the last 3 hours ... An issue ?

What?? An issue on SS? I'm SHOCKED.

kuriouskat · « **Reply #11 on:** February 06, 2018, 08:49 »

Quote from: Bauman on February 06, 2018, 08:18

No sales in the last 3 hours ... An issue ?

I'm seeing things on the map, but when I try to view sales it fluctuates between 1 or 9 - neither of which are correct, so I guess they will fix it eventually.

I checked the SS forums and it looks to be a widespread issue.

Shelma1 · « **Reply #12 on:** February 06, 2018, 09:08 »

Technology company. Ha ha.

sgoodwin4813 · « **Reply #13 on:** February 06, 2018, 09:10 »

Never had a refund on SS. On DT, DP, 123 and of course iStock, yes, but so far never on SS.

Dog-maDe-sign · « **Reply #14 on:** February 06, 2018, 09:51 »

Quote from: Bauman on February 06, 2018, 08:18

I'm seeing things on the map, but when I try to view sales it fluctuates between 1 or 9 - neither of which are correct, so I guess they will fix it eventually.

I checked the SS forums and it looks to be a widespread issue.

The same here. I have several subs and one Sod. They come and go... come and go ...come and go.

BaldricksTrousers · « **Reply #15 on:** February 06, 2018, 10:14 »

Presumably there are different servers providing the data we see and they aren't completely in synch with each other.

qunamax · « **Reply #16 on:** February 06, 2018, 10:30 »

It's been like that the whole day, every page refresh changes earnings back and forth.

Dodie · « **Reply #17 on:** February 06, 2018, 11:48 »

Quote from: qunamax on February 06, 2018, 10:30

It's been like that the whole day, every page refresh changes earnings back and forth.

Yes, the whole day, and after this started I had no new sales or I can't see them.

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Author Topic: Customer refund (Read 7009 times)

grace

Pauws99

Jo Ann Snover

Brasilnut

Pauws99

grace

Video-StockOrg

kuriouskat

Video-StockOrg

Bauman

JetCityImage

kuriouskat

Shelma1

sgoodwin4813

Dog-maDe-sign

BaldricksTrousers

qunamax

Dodie

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