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video upload error

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sinandogan:
Hi,

Shutterstock accepts videos I shoot and upload with my iPhone 11. But when I connect my iPhone 11 to the Osmo mobile 3 gimbal and upload the videos I shot, it gives a codeck error and does not accept it. Where might the problem be?

Pacesetter:
I don't really know but I query if in the process of doing this it converts to an unsupported codec?

stoker2014:

--- Quote from: sinandogan on December 27, 2023, 02:12 ---Hi,

Shutterstock accepts videos I shoot and upload with my iPhone 11. But when I connect my iPhone 11 to the Osmo mobile 3 gimbal and upload the videos I shot, it gives a codeck error and does not accept it. Where might the problem be?

--- End quote ---
1. Are you shooting with the DJI Mimo app?
2. View the characteristics of your video in MediaInfo.
3. On iPhone 11, you shoot with the original iPhone app.
4. I can only assume that all these applications shoot with variable FPS. You need to change your video to a constant fps, such as 29.97 or 25.
In any case, I recommend that you do not upload the original video to Shutterstock from your iPhone. Transcode your video in Adobe programs. For example in Media Encoder.
You can change FPS in Premiere.
5. You may be shooting in the H.265 codec in the DJI Mimo app. Shutterstock does not accept this codec.

In any case, do not upload videos with variable FPS. Convert videos to constant FPS.

stoker2014:

--- Quote from: Pacesetter on December 27, 2023, 02:18 ---I don't really know but I query if in the process of doing this it converts to an unsupported codec?

--- End quote ---
No.

Uncle Pete:

--- Quote from: Pacesetter on December 27, 2023, 02:18 ---I don't really know but I query if in the process of doing this it converts to an unsupported codec?

--- End quote ---

All of my recent videos from the Pocket 2, when I removed the card and copied them, come up as unreadable codec, I can't open, edit or play them on anything. I assume I did something wrong.

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