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Author Topic: Why my shutterstock account has been disabled ?  (Read 21090 times)

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« on: December 23, 2017, 20:50 »
0
At first I would like to tell you that I am an Egyptian and my English is not a prefect
And i'm sorry for that

My Shutterstock account has been disabled without any notice
Three years later I build a Vector Portfolio and after collecting for the first time $ 800 USD and after trying to withdraw the money for the first time, they sent me a message saying it was being processed

OK, that is nice but ...
I can not access my account and when I try to recover my password ...
I was surprised by a warning saying this account has been disabled

I do not know who I should ask him for help and who is responsible for this
After many attempts to send e-mail to submit@shutterstock.com  for support and ...
Never respond

After a month of confusion, I received the first message from them, which is very frustrating
This is really unfair. Where are contributor rights ?

This is the message I received from submit@shutterstock.com
"Hello,
 
As you can understand, we take account fraud very seriously at Shutterstock.

After careful review of activity within your account, we have determined that your account is linked to the fraudulent customer and therefore we will not be reactivating your account.

Paragraph 4 of the Submitter Terms & Conditions gives Shutterstock the right to terminate any existing account " . . . for fraud, intellectual property infringement, violation of a third party's rights including those of privacy or publicity, artificially inflating downloads, submission of material that is obscene in nature, violent or that might be construed as defamatory, failure to comply with Shutterstock's guidelines as may be amended from time to time, or for any breach of the terms of this or any other agreement that you have with Shutterstock.

As a result of the foregoing, Shutterstock has terminated your account.

If you have earned commissions at the time of this closure, you are not entitled to these earnings per the Shutterstock Terms & Conditions you agreed upon when you became a Shutterstock contributor.

Paragraph 9(d) of the Submitter Terms & Conditions states that "If your account is terminated for a breach of the material terms of the TOS, in addition to its other rights at law or in equity, Shutterstock shall have the right to retain any royalties and/or other compensation otherwise payable to you hereunder as liquidated damages."

Your account will not be reinstated and you do not have permission to create a new account. If you try to open another account, our system will automatically reject you.

Consider this matter closed.

Regards,

Shutterstock Contributor Operations"

What ? Really ? Fraudulent Customer ? Who ? Why ?
Many E-mails from me and never respond from shutterstock again

I really do not know what they're talking about? And how it shape this ?
I do not understand, is I a fraudulent or someone else? Why punishment for me?
Why can not I defend myself and why can not I get my money?
And why did this happen when I just thought about withdrawing money?

I want your testimony, who the real fraudulent ?

I'm sorry Shutterstock I was not hope the end to be that way :(

Even if they are right, where are the evidence ?

In conclusion, I would like to thank you and sorry for my English again

And I want the advice from you.

Thank you



« Reply #1 on: December 23, 2017, 21:41 »
+1
$800 in sales?

Would you mind showing us some of your work?  Maybe we can sort it out.  Apparently Shutterstock thinks your images aren't good enough to justify that many sales in such a short period of time.

Is there anyone you are supposed to pay for those sales?


SpaceStockFootage

  • Space, Sci-Fi and Astronomy Related Stock Footage

« Reply #2 on: December 23, 2017, 23:26 »
+1
So you got banned and then you tried to circumvent that ban by creating a new account three years later? I'm assuming the just picked up on that and banned you again. It's you that's banned, not the account. Well, it's both, but you get the point. What were you banned for the first time around?

« Reply #3 on: December 24, 2017, 05:01 »
+4
I think it's a matter of language, I understood that he uploaded vectors for the last 3 years and earned $800 in that time and when he wanted to cash out they disabled his account. The first sentence about acc being disabled is just a quick mention of what is a post about before proceeding to explain in depth. I don't think he had two accounts. But let's wait for the OP and see.

Sent from my SM-J510FN using Tapatalk


« Reply #4 on: December 24, 2017, 05:24 »
+1
Are you registering using the same passport/ID or name or email or paypal account as your 1st account? If the answer to any one of these are yes, then it's very clear that you have violating their T&C. Once you get banned from SS, you are not able to register using the same ID/email/passport and upload the same portfolio as your first banned account. They have engine that can detect exact same image especially vector file, so eventually they will find you if you re-upload the same file that you uploaded in your first account. Hope this helps.

« Reply #5 on: December 24, 2017, 07:10 »
+5
I think it's a matter of language, I understood that he uploaded vectors for the last 3 years and earned $800 in that time and when he wanted to cash out they disabled his account. The first sentence about acc being disabled is just a quick mention of what is a post about before proceeding to explain in depth. I don't think he had two accounts. But let's wait for the OP and see.

Sent from my SM-J510FN using Tapatalk
Which is why I always draw earnings out asap always better sitting protected in my bank  :o

« Reply #6 on: December 24, 2017, 09:47 »
+5
I don't know but my eyes zoomed in on this part, not about closed account or second account or being closed before.

After careful review of activity within your account, we have determined that your account is linked to the fraudulent customer and therefore we will not be reactivating your account.

Paragraph 4 of the Submitter Terms & Conditions gives Shutterstock the right to terminate any existing account " . . . for fraud, intellectual property infringement, violation of a third party's rights including those of privacy or publicity, artificially inflating downloads, submission of material that is obscene in nature, violent or that might be construed as defamatory, failure to comply with Shutterstock's guidelines as may be amended from time to time, or for any breach of the terms of this or any other agreement that you have with Shutterstock.

Fraudulent customer and "artificially inflating downloads"? Sounds complicated or someone with same IP address or connections, bought a subscription, for example, and downloaded all his work. Just a guess. But it looks like the problem is something to do with the customer and downloading.

« Reply #7 on: December 24, 2017, 10:28 »
+1
That's how I undetstood it. And he claims that he doesn't know what it's all about and SS didn't give any details about what actually happened.

Sent from my SM-J510FN using Tapatalk


« Reply #8 on: December 24, 2017, 11:02 »
0
Quote
your account is linked to the fraudulent customer and therefore we will not be reactivating your account

I don't think this is a valid reason for closing the account unless found guilty. They might have received huge downloads from a same customer on your portfolio.
Usually ss emails the contributor for explanation which you have either not seen or ignored. Their team investigate things properly before taking any action.

I still want to know what exactly they mean by saying "account is linked to the fraudulent customer"

« Reply #9 on: December 24, 2017, 11:16 »
+4
But it looks like the problem is something to do with the customer and downloading.

That's how I would interpret it as well.  Since SS pays out automatically when you get above $100, the $800 (or at least more than $700 of it) must have been earned in one month.  For a new person to start out and get to that level in a month probably would raise all kinds of red flags.  I would agree that it sounds suspicious. unless they got a couple of very lucky high-value SODs.  We all know how often that happens.

« Reply #10 on: December 24, 2017, 11:22 »
+3
Quote
your account is linked to the fraudulent customer and therefore we will not be reactivating your account

I don't think this is a valid reason for closing the account unless found guilty.

The only thing that matters is whether SS thinks it is valid.  Nobody is found guilty - there is no trial involved, SS can do whatever they want.

Over the years we've had lots of people complaining about why SS or other agencies mysteriously closed their accounts.  In my recollection - and please correct me if I'm wrong -  once more information came out it was clear that the agency almost always did the right thing and made the right decision.  I have no idea about the present situation, but it most likely had to do with fraudulent sales as SS stated.

« Reply #11 on: December 24, 2017, 12:04 »
+1
But it looks like the problem is something to do with the customer and downloading.

That's how I would interpret it as well.  Since SS pays out automatically when you get above $100, the $800 (or at least more than $700 of it) must have been earned in one month.  For a new person to start out and get to that level in a month probably would raise all kinds of red flags.  I would agree that it sounds suspicious. unless they got a couple of very lucky high-value SODs.  We all know how often that happens.

I assumed you can set whichever minimum payout you want, say $1000, the whole purpose being the smaller the number of payouts the smaller the bank/conversion/paypal fees.

SpaceStockFootage

  • Space, Sci-Fi and Astronomy Related Stock Footage

« Reply #12 on: December 24, 2017, 12:45 »
0
And I guess if you don't fill in the payment info then thy have no way of sending you the money whether you want it or not.

« Reply #13 on: December 24, 2017, 13:42 »
+1
Quote
your account is linked to the fraudulent customer and therefore we will not be reactivating your account

I don't think this is a valid reason for closing the account unless found guilty.

The only thing that matters is whether SS thinks it is valid.  Nobody is found guilty - there is no trial involved, SS can do whatever they want.

Over the years we've had lots of people complaining about why SS or other agencies mysteriously closed their accounts.  In my recollection - and please correct me if I'm wrong -  once more information came out it was clear that the agency almost always did the right thing and made the right decision.  I have no idea about the present situation, but it most likely had to do with fraudulent sales as SS stated.


I agree. Slowly the details come out, and what do you know, there actually is a valid reason for the account closing. I have been at SS for 13 years. No mysterious account closings. All you have to do is follow their terms. Not mysterious, or difficult.

« Reply #14 on: December 24, 2017, 17:07 »
0
Thank you all, let's put the dots above the letters
As I mentioned that my English is very Basic

But I think they call me a Contributor, either the buyer calls him a Customer, please correct if that is wrong

In this case the fraudster could be another person and they think he is my partner

Well, I was have a little portfolio, 140 Images, and my works is very modest
But I got a help from E-Marketer for sharing my linkes
What is my guilt if the earnings was unexpected?
The $ 800 is nothing compared to the rate they get

Well if there was a fraudster, what did he do? , There is no case and no trial here
They just made the quick decision

If the fraudster is another person, why am I being punished?

If I is a fraudulent?
Why did not they warn me early on that something was wrong?
Why did they let me collect the money and did not move an eyelid until I wanted to withdraw the money?
And do I have to tracking all who downloads from my portfolio?

I have a customer or buyer account but it is empty of money
This means I never download from my portfolio

All my submissions is Vectors I designed it with adobe Illustrator and SS review team approved it

There are no previous reports about me, and I had no previous account, and I not was banned before

I was will withdraw the money to Skrill

For IP I do not have a static IP, I using the IP automatically generated from the router and I think the ISP shared it with all the people in my country alternately

I thank you for your time

« Reply #15 on: December 24, 2017, 17:22 »
+1
The E marketer tells you he can get you sales, you pay him, you get sales and you pay him more.  He buys your images, you pay him more.  Why would Shutterstock not think something is amiss here, if you are paying more than you are getting why would you not think that there was something wrong?

« Reply #16 on: December 24, 2017, 17:33 »
0
The E marketer tells you he can get you sales, you pay him, you get sales and you pay him more.  He buys your images, you pay him more.  Why would Shutterstock not think something is amiss here, if you are paying more than you are getting why would you not think that there was something wrong?

I do not really know if SS would refuse this or not
But I do not think this is contrary, he only shares my linkes and he has confidence in himself
He did not download anything himself or else he would lose a lot of money
I paid him only a very little because I wanted to collect earnings


« Reply #17 on: December 24, 2017, 17:35 »
0
I used several operating systems on my Computer, Linux and two Windows
In Linux, I used the spoofing mac address But not In windows
Does this have anything with my Issue

« Reply #18 on: December 24, 2017, 17:51 »
0
obj owl, All respect for you of course
I really want to know the guilt I committed so as not to fall again in it with any other microstock site in the future

So do you really think the reason for my account being disabled is just because I asked someone other to share my photo links?
Only this ?
« Last Edit: December 24, 2017, 17:59 by mohamed »

« Reply #19 on: December 24, 2017, 18:13 »
0
The "E-marketer" you paid was using your account to launder money.

 You are lucky all that happened to you was losing your Shutterstock account.  Interpol objects to that sort of thing.


« Reply #20 on: December 24, 2017, 18:23 »
0
The "E-marketer" you paid was using your account to launder money.

 You are lucky all that happened to you was losing your Shutterstock account.  Interpol objects to that sort of thing.

How while I paid him a very little price

« Reply #21 on: December 24, 2017, 18:37 »
0
I do not think he did it, what will he gain? As I said I paid him a little price
But if we say that I pay him a lot, what is I will earn?
The enhanced download is $ 100. SS give me 20
If I am a partner here, So I big loser

But I am not, Is there any way to prove that I am innocent?
I do not like to be accused

« Reply #22 on: December 24, 2017, 19:04 »
+4
I used several operating systems on my Computer, Linux and two Windows
In Linux, I used the spoofing mac address But not In windows
Does this have anything with my Issue

... So, I've got a question ... Why the Mac spoofing and everything? Something seems fishy here, I'm not sure we're getting the full story.

« Reply #23 on: December 24, 2017, 21:42 »
0
I used several operating systems on my Computer, Linux and two Windows
In Linux, I used the spoofing mac address But not In windows
Does this have anything with my Issue

... So, I've got a question ... Why the Mac spoofing and everything? Something seems fishy here, I'm not sure we're getting the full story.

It's just a traditional way to use a PC, is this important?
Spoof Mac address its like used several devices together, and I think SS can't read my mac address, it is a privacy

This is the full story
But as proverbs say, I'm still looking at my old book to understand what's going on
I mean, this has nothing to do with the story
But I am distracted. I do not know where I should start and what to look for

And If you have a question ask me :)
Thank you very much
« Last Edit: December 24, 2017, 22:06 by mohamed »

« Reply #24 on: December 25, 2017, 04:17 »
+2
Not saying you did this but the way money is made is that a stolen credit card number is used. Then you cash out and, bam, laundered money. That is what SS is worried about, that op and buyer are the same person.


 

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