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Author Topic: Deleted account and opted out - Sign in problems  (Read 15674 times)

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« on: February 15, 2010, 01:31 »
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I don`t know if it just me, but I can`t sign in to Stockexpert, I opted out from TS and deleted all images and requested the final payout.
I tried different ways to log in, no chance at all.

Is there any of you who opted out are in similar case?
« Last Edit: February 15, 2010, 02:47 by tamasvargyasi »


Dook

« Reply #1 on: February 15, 2010, 01:43 »
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I can not log in neither. I requested payment, I have not opted out and I have not deleted pictures. ???

« Reply #2 on: February 15, 2010, 02:09 »
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Is there any of you who opted out are in similar case?
Yes me. Can't login any more, can't see any earnings still there of course. That means all proof is gone, and Getty deleted the accounting. Got no email at all they will pay out and when. Got no notice on Paypal of any payment from them. It's not my problem they are "overwhelmed". This procedure and the way it is handled smells like fraud. They should have kept SX accessible at least to check the balance due.

« Reply #3 on: February 15, 2010, 02:15 »
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It is weird, least they should made an announcement that those who opt out, their account will be suspended after the given date or so.

« Reply #4 on: February 15, 2010, 02:26 »
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make sure you are trying to log in on the right page.

I haven't deleted my images, so that might be the difference, but if I try to log in on the regular StockXpert page it doesn't work but if I log in on this page
http://www.stockxpert.com/my_account
it does work.  Or if I try to log in on the top right box on that page it doesn't work, but the log in box in the middle of the page does work.

« Reply #5 on: February 15, 2010, 02:44 »
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make sure you are trying to log in on the right page.

I haven't deleted my images, so that might be the difference, but if I try to log in on the regular StockXpert page it doesn't work but if I log in on this page
http://www.stockxpert.com/my_account
it does work.  Or if I try to log in on the top right box on that page it doesn't work, but the log in box in the middle of the page does work.



That doesn't work for me either - like you, I did not delete my images and now cannot login to the old page as well as the link given above. It also doesn't matter which of the login boxes I use, it just drops me back to the same page  ???

« Reply #6 on: February 15, 2010, 02:45 »
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make sure you are trying to log in on the right page.

I haven't deleted my images, so that might be the difference, but if I try to log in on the regular StockXpert page it doesn't work but if I log in on this page
http://www.stockxpert.com/my_account
it does work.  Or if I try to log in on the top right box on that page it doesn't work, but the log in box in the middle of the page does work.


It doesn`t work, I tried both ways and same result.

« Reply #7 on: February 15, 2010, 02:51 »
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I deleted my portfolio and requested a final payout but I can log in.  Perhaps it is just a website problem any you will be able to log in later?

« Reply #8 on: February 15, 2010, 03:12 »
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http://www.stockxpert.com/my_account
it does work.  Or if I try to log in on the top right box on that page it doesn't work, but the log in box in the middle of the page does work.

Correct, thanks. I deleted my images but I can still log in there although not on the top of the main page. I think I'll backup the earnings page offline as proof of my balance before they close that loophole too.

« Reply #9 on: February 15, 2010, 04:37 »
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I opted out a while ago and recently deleted my images.  Have been able to sign in any time I wanted to.  Till this morning and when I tried again, it let me in.  No discussion happening in the forum - latest posts on 14th.
Thanks for tip on making a screenshot of the earnings outstanding!

Dook

« Reply #10 on: February 15, 2010, 05:11 »
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I think they have not moved any of my pictures to Thinkstock, and there is no reason for my StockXpert account to be active anymore. Maybe you can log in because you have StockXpert pictures at Thinkstock, so you can collect earnings. Does this make sense?

« Reply #11 on: February 15, 2010, 05:22 »
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I think they have not moved any of my pictures to Thinkstock, and there is no reason for my StockXpert account to be active anymore. Maybe you can log in because you have StockXpert pictures at Thinkstock, so you can collect earnings. Does this make sense?
No, because I deleted all my images and have none at TS but I can still log in.  I also think they said we would still be able to access our previous sales records.

Dook

« Reply #12 on: February 15, 2010, 05:32 »
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Thanks, lets hope it is temporary.

« Reply #13 on: February 15, 2010, 05:47 »
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This is getting interesting, I opted out, but I still can find 3 of my vectors that showing up at TS. I also send it an email to the support and wait for their reply. Will see.

« Reply #14 on: February 15, 2010, 07:27 »
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Quote
I deleted my portfolio and requested a final payout but I can log in.  Perhaps it is just a website problem any you will be able to log in later?

I deleted my portfolio and requested final payment somewhere around Feb. 2 or 3 and I can still log in to the same page I always did. But I just took a screenshot of my earnings, in case it disappears.

And I agree with tomasvargyasi...it isn't our problem they are overwhelmed. I don't know why they insist on treating us like idiots. They KNEW when they bought StockXpert what their plan was...they knew some people would go to Thinkstock and they knew that some who were at StockXpert were already at IS and when the time came some of those people would not opt in to TS. They knew ahead of time how overwhelmed they would be...we, on the other hand, were told nothing and when we are told something, it's still nothing because it doesn't work the way they said it would. I guess the word professional isn't in Getty's vocabulary.

« Reply #15 on: February 15, 2010, 08:54 »
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took 3 attempts before i was successful logging in.

« Reply #16 on: February 15, 2010, 11:56 »
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3 attempts to log-in to StockXpert worked for me both last night and this morning ...




-Mark
http://markwpayne.wordpress.com
 


donding

  • Think before you speak
« Reply #17 on: February 15, 2010, 12:07 »
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I have repeatably tried to log in with the suggestions on here and I always go back to the same  page. I requested my account to be closed around Feb 2 or 3 and deleted my pictures. They e-mailed me and said that the account will stay open until Feb 11 and then final payout would be sent out.

No payout in paypal yet.

« Reply #18 on: February 15, 2010, 12:14 »
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I can't log in now.  As long as they send my money, it doesn't matter much.

« Reply #19 on: February 15, 2010, 14:15 »
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Here is a warning e-mail I received from StockXpert/iStock team prior to accepting final payout. It pretty much says that requesting final payout = closing your account, so you shouldn't be surprised that you can no longer log in there.
Quote
Thank you very much for your email.

StockXpert is not closing to our contributors.

Please note that requesting your final payout will also close your StockXpert account.
Your files are eligible to be featured in the new subscription site - Thinkstock.com. If you choose to keep your contributor account with StockXpert, you will continue to accrue royalties from any sales through Thinkstock.com. The royalties will be added to your balance monthly, and as usual, once you reach 50.00 USD you cash in your earnings.
Of course, if you decide at a later date that you would like to terminate your account, you can do so at any time and all royalties earned will be paid to you.
Please confirm that you want to close your account.

« Reply #20 on: February 15, 2010, 14:29 »
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I guess they are remodeling their servers, I cannot log in today.

« Reply #21 on: February 15, 2010, 14:38 »
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Yes, they must be finally getting around to it, because this morning I could still log in, now I can't. Glad I took the screenshot this am.

WarrenPrice

« Reply #22 on: February 15, 2010, 16:51 »
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I finally got in.  No idea what I did right.

Has anyone else given any consideration to the significance of Seb_P's final day ... Feb 26, I think.  Do you suppose the transfers and payouts are expected to be completed by that date?


« Reply #23 on: February 15, 2010, 20:43 »
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Unable to log in and my images weren't deleted prior either. Ugh.

« Reply #24 on: February 15, 2010, 20:50 »
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Can't get in either. I was opt'd in for the ThinkStock thing, did not delete portfolio, have cash in my account.....whats up...! Tried firefox, chrome and safari....no go.

Some of my istock port made it to ThinkStock but none of my StockXpert has made it there yet.

-Don

dbvirago

« Reply #25 on: February 15, 2010, 21:09 »
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The log in 3 times trick worked for me.

« Reply #26 on: February 16, 2010, 06:42 »
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didn't deleted my account or opted out......me too can't login.
Before the announcement I requested a payout (I already received the payment)
My images hemera/StockXpert collection  are online with thinkstock....so no account was closed

BUT MY VECTORS LOOK TERRIBLE ....WAY TO OVERSATURATE the colors are screaming...
I already send a message to support but up till now no response.
     

« Reply #27 on: February 16, 2010, 06:49 »
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make sure you are trying to log in on the right page.

I haven't deleted my images, so that might be the difference, but if I try to log in on the regular StockXpert page it doesn't work but if I log in on this page
http://www.stockxpert.com/my_account
it does work.  Or if I try to log in on the top right box on that page it doesn't work, but the log in box in the middle of the page does work.



thanks leaf, that worked for me

« Reply #28 on: February 16, 2010, 11:12 »
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I couldn't get in at all yesterday with Safari, even after deleting cookies.  I did get in on the first try with Firefox.  This morning, it's back to working with Safari.  I'm guessing a programming glitch on their end.

RT


« Reply #29 on: February 16, 2010, 11:17 »
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I've just had an email from Sebastian asking to confirm that I wanted to close my account and receive my final payment, he also gave the option to stay and put my images on Thinkstock  :D Obviously I emailed back and asked for my account to be closed.

« Reply #30 on: February 16, 2010, 12:22 »
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For me no chance at all, to log in. No matter on which page I try to get in, and I can`t remember how many time I tried it.

m@m

« Reply #31 on: February 16, 2010, 12:37 »
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For me no chance at all, to log in. No matter on which page I try to get in, and I can`t remember how many time I tried it.

+1...just emailed support (again!!!), hopefully I'll get some kind of answer from them SOON! ::)

« Reply #32 on: February 16, 2010, 12:42 »
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+1...just emailed support (again!!!), hopefully I'll get some kind of answer from them SOON! ::)

Fingers crossed, I allready emailed them twice and no answer.

« Reply #33 on: February 16, 2010, 17:26 »
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I got in yesterday the way Leaf suggested... it worked fine..  but most of the site has been wiped out..  I sent mail, but have had no answer to my query....
basically the only thing left is access to my images and balances.

I was opted in on StockXpert and in my IS account... I got email saying my port would be migrating to ThinkStock..  but as of now...  I have no images at ThinkStock from either StockXpert or IS.
I couldnt care less if they dont go there... but...
I'd like an answer as to if I AM or AM NOT going to ThinkStock...  If not,  I want a cash out.  ... support mail is lagging now-a-days... 
Waiting in New Jersey....... 8)=tom

« Reply #34 on: February 16, 2010, 17:45 »
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Tom,

For what it's worth, the iStock pictures I've opted into partner programs are all on ThinkStock.  Nothing from SX has shown up there yet.

« Reply #35 on: February 16, 2010, 23:20 »
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are there any good ways to delete photos from StockXpert? i have around 800++ and it's really a pain deleting it one by one

got it! the autohotkey from the other thread worked like a charm. took less than 15 mins to clear it all off
« Last Edit: February 17, 2010, 00:01 by yuliang11 »

« Reply #36 on: February 17, 2010, 15:03 »
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Tom,

For what it's worth, the iStock pictures I've opted into partner programs are all on ThinkStock.  Nothing from SX has shown up there yet.

+1

-Mark

« Reply #37 on: February 17, 2010, 15:13 »
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Well let's see now.  They have our images, they have our money, they've shut down the site and they aren't answering emails. 

Why am I not surprised?

This is reinforcing my thinking that I should get out of Fotolia and their web of "partners". 

 

« Reply #38 on: February 17, 2010, 16:44 »
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Tom,

For what it's worth, the iStock pictures I've opted into partner programs are all on ThinkStock.  Nothing from SX has shown up there yet.

thanks much to all..  I was beginning to feel like the Lone Ranger..    8)=tom

« Reply #39 on: February 18, 2010, 16:20 »
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Another strange happenings. I got a reply from StockXpert about the account problems, here is the reply:

Quote
Hello,
We had technical issues which are now resolved.

Thank you,

Sebastien

Following this email I hoped for the best  :D. Now it`s getting more interesting, I went to StockXpert page to log in to view my stats or if I have some message about the payout, and here it is what I`ve got:

Quote
Account Information

Error!
This account has been cancelled!


Realy I don`t know what to think about.

« Reply #40 on: February 18, 2010, 16:22 »
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I guess there are much more images to transfer from StockXpert than from IS, most of people claim they got 100x more.

RacePhoto

« Reply #41 on: February 19, 2010, 01:49 »
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Another strange happenings. I got a reply from StockXpert about the account problems, here is the reply:

Quote
Hello,
We had technical issues which are now resolved.

Thank you,

Sebastien

Following this email I hoped for the best  :D. Now it`s getting more interesting, I went to StockXpert page to log in to view my stats or if I have some message about the payout, and here it is what I`ve got:

Quote
Account Information

Error!
This account has been cancelled!


Realy I don`t know what to think about.

Let me ask, after reading this message:

It is weird, least they should made an announcement that those who opt out, their account will be suspended after the given date or so.

Since you deleted all your images, asked for payment, and closed your account. Why are you surprised that they closed your account?

Wouldn't it be more unusual if they kept your account open and paid you, which people would then be asking, why they still have an account, when they closed it?

I'd say the closed account is a good sign that something is going on, rather than just having your message sitting in a mailbox somewhere, waiting for someone to read it.

« Reply #42 on: February 19, 2010, 03:43 »
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Since you deleted all your images, asked for payment, and closed your account. Why are you surprised that they closed your account?

Wouldn't it be more unusual if they kept your account open and paid you, which people would then be asking, why they still have an account, when they closed it?

I'd say the closed account is a good sign that something is going on, rather than just having your message sitting in a mailbox somewhere, waiting for someone to read it.

I agree with you RP, but not totally. Deleted my images, opted out and want a final payment it is true but, after or until that, I expect to be clearified what`s next.

No email that they confirm about closing my account or going to make the payment, just guessing. I would expected that before they cancel may account, they notify me about that and confirm a payment date or a payment period (30 days after closing the account), and then I know that all the things between me and StockXpert are finished. Not to mention that some of my vectors are appearing at TS in a very ugly preview, it looks like more CMYK preview than RGB. 

Now I have to wait and hope it will be a payment somewhere in the near future (if it will be).
I hope that you are right and yes, it`s a good sign they closed my account. I`ll let you know about when it comes the moment  ;)

Tamas

« Reply #43 on: February 19, 2010, 08:04 »
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Here's an email I got regarding when we will get paid, if we deleted our images and asked to close our account, like I did. It took 5 days to get the reply.

Quote
________________________________________
From: Cathleen A Clapper (cclapper)
Sent: Saturday, February 13, 2010 10:17 AM
To: StockXpert
Subject: [StockXpert] Payments / invoices

Can you give an eta as to when I might receive my final payout via paypal?
Thanks.

RE: [StockXpert] Payments / invoices
Thursday, February 18, 2010 1:23 PM
From:
"StockXpert" <StockXpert@istockphoto.com>
To:
"cclapper"

Hello,

Payments should be issued by early next week.

Sebastien

« Reply #44 on: February 19, 2010, 08:12 »
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Sounds promising, but I never get a reply about payment like you, and I emailed them twice.

« Reply #45 on: February 19, 2010, 15:25 »
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What a surprise, I`ve got a reply from them:
Quote
Hello,
 
They have closed your account due to you not participating into Thinkstock and your payment should be issued in the next few days.
 
Sebastien

Waiting for payment now, hope it end sooner then I thought.

Tamas

« Reply #46 on: February 20, 2010, 16:48 »
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I know there's 53 threads on this... so i'll put it here... perhaps some of you have gotten the same ...
    I was concerned about not showing up yet on ThinkStock.... as none of my IS work is there either...    I was told...  phase II & III  have still not happened... be patient.
    If you're in the same situation...  the answer is, everyone has not been migrated yet.  He gave no indication how long it would take.

I would think that everyone understands now that if you want a cashout under $50, you need to delete your account.  If you had sub'd in  and you WILL be migrated over to ThinkStock,  you need to keep the StockXpert account open as at least for now,  that's where your ThinkStock sales will show up.

Not the smoothest transition I've ever seen and actually amongst the worst, but I do not think the folks at StockXpert had anything to do with it.. seems it all came from the new boss.  8)=tom

Xalanx

« Reply #47 on: February 20, 2010, 17:46 »
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my stuff was removed from thinkstock, my account is canceled on StockXpert, but i didn't received the money or an answer to my emails. I hope next week the payment will be issued as they said.

Dook

« Reply #48 on: February 21, 2010, 05:14 »
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You guys keep contacting support. Or maybe you are not priority.
I received my payment last week, but I never deleted my pictures and I never opted out subscriptions and partner programs. Also, I never asked for my account being closed.

donding

  • Think before you speak
« Reply #49 on: February 21, 2010, 17:06 »
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You guys keep contacting support. Or maybe you are not priority.
I received my payment last week, but I never deleted my pictures and I never opted out subscriptions and partner programs. Also, I never asked for my account being closed.

Have you been able to log into your account??? Maybe they closed it and your not aware of it??

« Reply #50 on: February 21, 2010, 22:40 »
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2 emails, 2 auto-replies, no money, no response.


Dook

« Reply #51 on: February 22, 2010, 11:01 »
0
You guys keep contacting support. Or maybe you are not priority.
I received my payment last week, but I never deleted my pictures and I never opted out subscriptions and partner programs. Also, I never asked for my account being closed.

Have you been able to log into your account??? Maybe they closed it and your not aware of it??
I can still log in.

« Reply #52 on: February 22, 2010, 11:41 »
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No money, no reply, can't log in. 

You guys who've gotten paid - did you use the support contact form on the site, or did you email directly - and if so, to what adddress?




m@m

« Reply #53 on: February 22, 2010, 12:09 »
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No money, no reply, can't log in. 

Same here! :-\

Dook

« Reply #54 on: February 22, 2010, 12:42 »
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No money, no reply, can't log in. 

You guys who've gotten paid - did you use the support contact form on the site, or did you email directly - and if so, to what adddress?




I used support contact form on the site.

« Reply #55 on: February 22, 2010, 14:53 »
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Repeated my request today and got another auto-reply for my collection. 

I wonder if I'll ever see that money.  This really reinforces my thinking about low-producing sites - forget about them, they're not worth the hassle or the risk. And by risk, I mean a lowball site folding up and some guy taking off with all the images on a removable hard drive.   

Right now Getty is just sitting on all this money, drawing interest on it, with no need to do anything about it anytime soon.   



donding

  • Think before you speak
« Reply #56 on: February 22, 2010, 14:59 »
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I can't get on there at all and I don't even remember my balance....lets hope this all turns out ok.  Hmmm wonder if we can charge interest on the money they owe us... ::)

m@m

« Reply #57 on: February 22, 2010, 15:14 »
0
Finally a reply from StockXpert!!! ;D

Your royalties will be paid out within 90 days. You will receive an email when the funds are transferred to your Paypal account.

I feel better now that I got some kind of answer from them, and also a time frame as to when I'll be getting my money.

donding

  • Think before you speak
« Reply #58 on: February 22, 2010, 15:25 »
0
Finally a reply from StockXpert!!! ;D

Your royalties will be paid out within 90 days. You will receive an email when the funds are transferred to your Paypal account.

I feel better now that I got some kind of answer from them, and also a time frame as to when I'll be getting my money.
Wow that's 3 months, that's a long time...Oh well I guess we should be thankful they gave us a time frame

« Reply #59 on: February 22, 2010, 15:27 »
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90 days means they can draw interest on other people's money for an entire accounting quarter.  If this were a local company I'd be emailing the BBB and the state Attorney General's office right now.

m@m

« Reply #60 on: February 22, 2010, 15:32 »
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Finally a reply from StockXpert!!! ;D

Your royalties will be paid out within 90 days. You will receive an email when the funds are transferred to your Paypal account.

I feel better now that I got some kind of answer from them, and also a time frame as to when I'll be getting my money.
Wow that's 3 months, that's a long time...Oh well I guess we should be thankful they gave us a time frame

I think that the 90 day wait "SUCKS" big time, but I guess better late than never ;)

« Reply #61 on: February 22, 2010, 15:43 »
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Oh and I've received no reply at all.  I guess I wait 90 days and ask again?

What a bunch of jerks.


donding

  • Think before you speak
« Reply #62 on: February 22, 2010, 16:09 »
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Oh and I've received no reply at all.  I guess I wait 90 days and ask again?

What a bunch of jerks.


Amen to that.....

« Reply #63 on: February 23, 2010, 18:30 »
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So here I am, dredging this thread back up from the bottom of the page.

Today, I can log back in to StockXpert and my earnings are STILL showing there. Just incredible.

dbvirago

« Reply #64 on: February 23, 2010, 19:33 »
0
Yeah, I have no idea what they are waiting for or what I'm supposed to do next.

« Reply #65 on: February 24, 2010, 06:07 »
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I can tell you something more interesting. My account is already canceled, so I can`t sign in, but yesterday I went to the stockexpert.com to check if something new happens over there. For my bigest surprise, after the main page loaded from StockXpert, I noticed that I`m signed in to the site with a username that is not mine. I had chance to check his details, earnings etc. This is something weird. I made a screenshot and email the user who`s account I was in and send the screenshot to him also. He lives somewhere in Australia and I`m in Europe.
Lucky him that he made recent a payment request, so no one could retrive his money.

Something strange is going on, and it could be happen to everyone that they kept the account over the StockXpert. I hope that, this is a singular case and no other user going to have their account exposed to other users.

« Reply #66 on: February 24, 2010, 10:39 »
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Well I still can't sign in, but I did finally get a reply to my email saying "Payments should be issued this week if it is not already done." Fingers crossed.

« Reply #67 on: March 08, 2010, 16:31 »
0
Well here is the miracle, I got my final payment from StockXpert. Thank you!!! many will miss you.

« Reply #68 on: March 09, 2010, 17:12 »
0
I have not yet deleted my images, but today I could not log in. I requested my password, and I got a "This account has been cancelled!" message.

« Reply #69 on: March 09, 2010, 21:14 »
0
I have not yet deleted my images, but today I could not log in. I requested my password, and I got a "This account has been cancelled!" message.

Same thing happened to me today.  I had deleted all my images and requested final payout a couple of weeks ago.  Still no payout and now i can't even log on.

Hope I see my money soon.

c h e e r s
fred

« Reply #70 on: March 09, 2010, 21:45 »
0
But I had understood they would only close my account after I deleted my images.  And I still wanted to get a print the payments for my records.

« Reply #71 on: March 10, 2010, 12:16 »
0
That shouldn't be happening. Email StockXpert at istockphoto.com and they will get it sorted out for you.


 

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