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Author Topic: Extremely angry with StockXpert  (Read 15888 times)

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« on: October 06, 2007, 17:52 »
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I'm really angry so pardon my ranting:)

I sent over starting sept 14th until sept 29th each day different batches of 50 pictures, totalling about 7-800 pictures on at least 20 different themes. Now I just came home and was already desperately checking if they had possibly reviewed my pictures and YES THEY DID, but they rejected every single file, not one of them got approved!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This must be warm up for april fool's, I don't see another logical explanation!

I won't spent any second more on that rediculous site!

Thanks!

edit: changed subject name.
« Last Edit: October 09, 2007, 04:36 by leaf »


« Reply #1 on: October 06, 2007, 18:15 »
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?     ?   they rejected 7  to 8 HUNDRED photos??
 

« Reply #2 on: October 06, 2007, 18:23 »
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I'm really angry so pardon my ranting:)

I sent over starting sept 14th until sept 29th each day different batches of 50 pictures, totalling about 7-800 pictures on at least 20 different themes. Now I just came home and was already desperately checking if they had possibly reviewed my pictures and YES THEY DID, but they rejected every single file, not one of them got approved!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This must be warm up for april fool's, I don't see another logical explanation!

I won't spent any second more on that rediculous site!

Thanks!

Just to clarify: do you get pictures easily accepted at other sites (IS, FT,SS, DT,....)???


« Reply #3 on: October 06, 2007, 18:46 »
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my latest batch also completely rejected. Thats one way to shorten line :'(

« Reply #4 on: October 06, 2007, 19:02 »
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Good to know this. I am ready to upload 300 pics but I will wait till they come to their senses.
Can somebody please post here when they start reviewing like the other sites (i.e. ~70% of good photos get accepted).


« Reply #5 on: October 06, 2007, 19:11 »
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Meh, I uploaded thirty photos a few days ago and twenty five were accepted. Perhaps, you shouldn't upload so many at one time?

« Reply #6 on: October 06, 2007, 19:18 »
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My acceptance ratio at StockXpert is 58% (the lowest) all the others are higher at about 73%.  It has gone down at StockXpert over the last couple of months.  FP and SV are the highest at 100% with BS close behind.

« Reply #7 on: October 06, 2007, 20:55 »
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Yikes...

StockXpert is my lowest acceptance site, but I've never seen anything like that... (Although my total port. is 300, and I generally only upload 4-5 images at a time..)

Have you contacted them about it?

And I assume (as per Maco's comment) that some of these images are accepted elsewhere?


dbvirago

« Reply #8 on: October 06, 2007, 21:50 »
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StockXpert definitely has the lowerst rate for me of all sites, and since the backup, the rate has gotten worse. I still have batches with partial reviews going back weeks. No useful information posted on the growing thread on their site about the problem.

Hope it gets sorted out. If they are just blowing through files to get through them it wastes everyone's time, including theirs.

« Reply #9 on: October 06, 2007, 23:00 »
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I'm Just starting to upload to all the sites after being exclusive for some time.  I have uploaded @ 60 files to stockxpert and have @ a 50 % refusal rating.  :P  I have between 80% ~ 90% everywhere else.  I think they are a little bit ridiculous, I understand trying to keep quality up, but I think they are pissing more people off than anything.  I'm going to hold off on uploading the rest of my portfolio to them for a while.

« Reply #10 on: October 06, 2007, 23:59 »
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Interesting.  What made you decide to stop being exclusive at DT beckyabell?

« Reply #11 on: October 07, 2007, 01:16 »
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Why don't StockXpert not simply disable uploads temporarily like BS did to catch up with the reviews?  Mass rejection of submissions just as a time saving measure is in my opinion one of the worst sins of any stock site.  This will definitely compromise the relationship between StockXpert and its photographers and in this competitive industry it will hurt them more than us in the long run.  I have three batches pending - the first one now for more than two weeks.  Fortunately I did not (yet) experience this kind of mass rejections, but I will rather play it safe and wait with my new uploads.

« Reply #12 on: October 07, 2007, 01:48 »
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It does look like one of the reviewers was only rejecting recently.  Some of my batches were partially reviewed and I had only rejections.  The rest are still pending.  Perhaps they get rid of all the files they don't want first and then go through the rest later?

« Reply #13 on: October 07, 2007, 01:53 »
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i have good acceptance rates elsewhere between 60 and 94, so that can't be the problem i guess

well I just woke up and i'm less angry then yesterday evening:) i'm just nog going to bother with it any longer, StockXpert is nothing for me obviously

cheers

« Reply #14 on: October 07, 2007, 02:00 »
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hmm,  I've more than 700 uploaded last month.  All got accepted expect 2 or 3 of a naked woman because of the nipples (?) could be seen.  But all others were accepted.

grp_photo

« Reply #15 on: October 07, 2007, 02:27 »
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They have to beat IS in the long run so they have to be even more selective. I do understand this but i also think they could be a little more  constant in what they reject and in what they take.
Sales are improving at StockXpert so they obviously doing something right.

« Reply #16 on: October 07, 2007, 05:09 »
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I've just this morning got 30/30 approved.

« Reply #17 on: October 07, 2007, 07:53 »
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This just demonstrates something I experienced sporadically on many sites before. These surprising, illogical and counter productive rejections that suddenly happen against all previous experiences. It just annoy photographers, while doing nothing to improve the quality of the images on the particular stock site.  These rejections are often not a reflection of the official policy of the particular stock site regarding rejections. It is more often a result of a new reviewer that is either incompetent and/or inexperienced.  You are either lucky or unlucky in having this particular reviewer review your work or not. Hopefully this particular reviewer at StockXpert will either gain sanity or StockXpert should kick him/her out before he/she does more damage. This recently happened at Crestock where they removed some unreasonable reviewers and they even reverse some of the rejections combined with an apology to the photographer. I don't think we should hold these rejections against the stock site, unless they turn a blind eye to these incidents and allow this to continue indefinitely. 

« Reply #18 on: October 07, 2007, 08:43 »
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My  "dont need this"  rejections have skyrockected at StockXpert. I used to have a decent low rejection rate there, not anymore.   I guess StockXpert is loaded up.       oh well  .... IS takes them.
Funny how that flip/flops...  now,  IS has my second lowest rejection rate.  BigStock is still the lowest.   -tom

« Reply #19 on: October 07, 2007, 08:56 »
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Fotolia is my lowest rejection site. I get 98% accepted, and those that are rejected are "simmilar photo" reason.

« Reply #20 on: October 07, 2007, 09:52 »
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About a month ago I decided to give StockXpert a chance and uploaded 150 of my 300 image portfolio.  They rejected almost 70% of the first 100.  Most of the rejections were "we have too many of this subject" or "I just don't think this will be a good seller".  I have no patience for that so I took all of my images down and will not be going back.  Sure, it's probably an immature thing for me to do but I'm not going to give a site profits from my images if I'm not happy with their way of doing things.  Be it a bad new reviewer or not, it's just not for me.
« Last Edit: October 07, 2007, 16:22 by pixelbrat »

vonkara

« Reply #21 on: October 07, 2007, 11:51 »
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As I already said on other StockXpert subject, they are losing money whit rejected files who sell well on others sites. But the sad thing is it make photographer probably losing money too. I am questioning myself from the start about, if I lose my time there. No answer at this time, but I can understand others who want to quit.

« Reply #22 on: October 07, 2007, 13:41 »
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Interesting.  What made you decide to stop being exclusive at DT beckyabell?

$$$ :)

+ I kinda got burnt out on reviewing, would rather spend my time on my own stuff.
« Last Edit: October 07, 2007, 14:13 by Beckyabell »

« Reply #23 on: October 07, 2007, 16:12 »
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My guess is the reviewers are checking a few photos from each batch, and if they find more then a few they don't like they will check a few more, then if they don't like those they will reject the entire batch. Don't know for sure that is what they are doing but I think some agencies may do this with large batches if they get backed up with too many files to review, and in fact on Alamy it is their stated policy to do this. Not saying I agree or disagree, but that it is possible that is what is going on.

« Reply #24 on: October 07, 2007, 16:14 »
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They just rejected the 12 shots I uploaded in 3 batches.  One of them was a close shot of a lifeboat on a carge ship.  They rejected it because "Thanks, but we have too many similar photos already.  Try to upload something else please"...  Sure!

Try this: make a search with "lifeboat":  76 photos will show up.  Discard the ones where there is no lifeboat in it (yes it happens sometime  ;) )and you will end up with ..... 16 photos.

Now if 16 photos of a subject is enough for them, fine.  Be aware of it!!!

That said, I don't care, these photos will sell well somewhere else.  They will lose much more than me!

Claude

« Reply #25 on: October 07, 2007, 17:48 »
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I have about a 95% acceptance rate on StockXpert. Granted, I make illustrations not photos. (Camera on order though!)

I haven't had any strange rejections in the past month from StockXpert. So I don't think they are just rejecting everything to lower the line up.

« Reply #26 on: October 07, 2007, 18:18 »
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I have about a 95% acceptance rate on StockXpert. Granted, I make illustrations not photos. (Camera on order though!)

I haven't had any strange rejections in the past month from StockXpert. So I don't think they are just rejecting everything to lower the line up.
well if I am not wrong illustrations  are reviewed by different reviewers.
there is one thing for sure lately there has been a lot of concerns over  ambiguous rejections.

« Reply #27 on: October 07, 2007, 18:19 »
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I have about a 95% acceptance rate on StockXpert. Granted, I make illustrations not photos. (Camera on order though!)

I haven't had any strange rejections in the past month from StockXpert. So I don't think they are just rejecting everything to lower the line up.
well if I am not wrong illustrations  are reviewed by different reviewers.
there is one thing for sure lately there has been a lot of concerns over  ambiguous rejections.

Vector illustrations are. Raster illustrations are reviewed by the same reviewers as photos I believe.

« Reply #28 on: October 07, 2007, 18:30 »
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I have about a 95% acceptance rate on StockXpert. Granted, I make illustrations not photos. (Camera on order though!)

I haven't had any strange rejections in the past month from StockXpert. So I don't think they are just rejecting everything to lower the line up.
well if I am not wrong illustrations  are reviewed by different reviewers.
there is one thing for sure lately there has been a lot of concerns over  ambiguous rejections.

Vector illustrations are. Raster illustrations are reviewed by the same reviewers as photos I believe.
yes you might be right but in either case StockXpert should take all these concerns into account  So far  they have been very good with constractive feedbacks (as we have seen with subscription matter) ,which will be good for both contributers and the sites it seems that many contributers getting disappointed with unexpected rejections,which they express both here and on StockXpert forum.

« Reply #29 on: October 07, 2007, 22:21 »
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I had my latest 10 submissions approved.  :D

Regards,
Adelaide

« Reply #30 on: October 07, 2007, 22:52 »
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I don't  want to jinx myself, but ... Everything I send to Istock is rejected, so I find it surprising that I have such good approval at StockXpert when much better photographers than I are complaining.  Almost everything I've sent has been approved.  But then, I know better than to send over any "I'll give it a try and see" though.  I've only been there a couple months and only send a couple at a time (due to recent threads about mass rejections), so I've got about 45 up now.

 :-\Do I post this comment??? I have 2 in cue.  Don't want to jinx...

« Reply #31 on: October 08, 2007, 01:44 »
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I uploaded 7 photo's last week, and all where rejected with comment "subject too blurry" this although they are pin sharp photo's & accepted by the others. (StockXpert photo no. range = 5139271 - 5253361).
Have the same idea, that they want to clear the queue.

send them an email, when they did the same trick a while ago, but it was never answered.

If you have mass rejections of last week, what range are you photo's in?

regards,
bjorn


« Reply #32 on: October 08, 2007, 02:54 »
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I uploaded a couple of pics about every third day from sept 17 to oct 2nd and all were rejected in block on oct 2nd.
Some rejections were acceptable to me as I'm fairly new and not quite sure how they like their files,  but all those that baffled me were "subject too blurry" files ranging from 4734561 to 5323271.

In all fairness, a file that was rejected for artifact (forgot to turn off sharpening in noise ninja) was immediately accepted(within hours) after a quick reprocesss.
That's my rant for the day.



« Reply #33 on: October 08, 2007, 04:16 »
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Most of my remaining photos in the queue have been accepted.  I used to wonder why people uploaded to sites before they had sales but I am pleased that I uploaded lots to StockXpert in the early days.  I am sure a lot more are rejected now.

« Reply #34 on: October 08, 2007, 07:59 »
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All my images that were in the queue (some for more than 2 weeks) were accepted today.  No rejections.

« Reply #35 on: October 08, 2007, 08:14 »
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My rejected photos spread from 4499211 to 5098061.

May be I should wait few weeks and re-submit them?

Anyway, back to my camera I go...

Claude

dbvirago

« Reply #36 on: October 24, 2007, 15:49 »
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After waiting weeks for a single review and stumbling through their tedious folders, I realize, they rejected every image they reviewed, 90-100 images submitted over the last 4 weeks in the toilet. The ones they didn't review I assume are waiting for property releases per a note from the reviewers. Property releases for houses, boats, generic buildings, a chimney, etc.

That's it for me, they barely produce above Canstock level. As soon as I reach next payout, I'll delete my port and leave them. Not worth the trouble. They've been screwy ever since their one reviewer took a vacation and threw the review process into the toilet for months. Then they pull people off of tech support to review and things start breaking.

I've suffered through the aggravation at Fotolia and Istock because the money outweighed the problems, but SX has been almost dead flat for 5 months. Now I have nothing to sell there since middle Sept.

Sorry to vent, but that was the last straw.

vonkara

« Reply #37 on: October 24, 2007, 16:29 »
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After waiting weeks for a single review

Yes, I agree, my grandmother who know nothing about computers will be quicker if you just tell her on what button to press...LOL


PaulieWalnuts

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« Reply #38 on: October 24, 2007, 21:05 »
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On one of my images that was approved I made the mistake of using the Replace File thing to upload a higher MP image. They rejected it for Keyword Spamming although I didn't touch the keywords. Don't use the Replace File thing. If it's approved, leave it alone.

To their credit, I emailed support about this and they fixed the problem and also approved several others that got (wrongly) rejected for Keyword Spamming.

In the past month with IS I'm up to about 90%+ approval and StockXpert is about 60%

« Reply #39 on: October 25, 2007, 12:35 »
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 ;D

« Reply #40 on: October 31, 2007, 15:28 »
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1 of 50 approved.  They are still in the FU mode.

« Reply #41 on: October 31, 2007, 15:36 »
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I thought that once sites went subscription they usually relaxed their rejections.  From what I've been hearing, sounds like they don't want to grow their library at all. 

« Reply #42 on: October 31, 2007, 16:04 »
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25/44 approved. Not too bad for StockXpert. Although, the rejection reason doesn't make sense for one.  :-X

Color fringe on a grayscale image?  ???

« Reply #43 on: October 31, 2007, 16:13 »
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After they rejected 8 out of 8 of my photos that were accepted at other sited including IS, i am thinking of stopping dealing with them.

vphoto

« Reply #44 on: October 31, 2007, 16:49 »
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25/44 approved. Not too bad for StockXpert. Although, the rejection reason doesn't make sense for one.  :-X

Color fringe on a grayscale image?  ???

There's got to be a book in all this...   "Outlandish Rejections"...  put 'em all together, would be some pretty funny reading...  you know, put the picture  there, then the rejection....  Could have different chapters for different rejections...    there you go,  nice book deal for someone.....

....'cept probably only sell a hundred or so... and the bulk of them to folks here.. LOL  LOL      8)-tom

GWB

« Reply #45 on: November 01, 2007, 15:28 »
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That's right, you could write a book on rejections from the microstocks!  My newest is from StockXpert as well.  I got four pictures rejected with the reason:  "Please submit better quality images."  That was insulting and not a bit helpful.  At least one of the rejects made it's way to iStock's library.  And to think I used to consider IS to be the most picky and unreasonable! 

rinderart

« Reply #46 on: December 04, 2007, 01:09 »
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Im about 99% accepted there?? Am I doing something wrong?

« Reply #47 on: December 04, 2007, 02:39 »
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Im about 99% accepted there?? Am I doing something wrong?

Of course you are Laurin. If you start taking bad photos, like some of the rest of us, you'll get rejections too   :D

« Reply #48 on: December 04, 2007, 10:42 »
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At least your images get reviewed.  I've had mine there over a month now and nothing doing.  Its getting ridiculous.

« Reply #49 on: December 04, 2007, 12:23 »
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Had a 70% acceptance rate earlier.My previous batch of 8 took 3 1/2 weeks and all were rejected for "not what we're looking for". Have a smaller batch that's been waiting for a week and a half...we'll see what happens. Stock is FUN!

« Reply #50 on: December 04, 2007, 13:58 »
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Im about 99% accepted there?? Am I doing something wrong?

ROFL...  Define wrong.  :D

« Reply #51 on: December 04, 2007, 17:54 »
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How do you know your acceptance ratio in StockXpert?

Regards,
Adelaide

« Reply #52 on: December 05, 2007, 08:22 »
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you track it

« Reply #53 on: December 05, 2007, 13:52 »
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How do you know your acceptance ratio in StockXpert?

Regards,
Adelaide

Adelaide.... I just track it with every site I upload to.  A simple excel spreadsheet will do the math for you.  8)=tom

« Reply #54 on: December 05, 2007, 14:40 »
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I no longer upload to StockXpert either and haven't for awhile. I will test a couple of images every now and then just to see if things have changed but so far it's reject reject reject. They're happy to take isolated objects or illustrations but don't want the work I enjoy doing. So when I do shoot a boring object shot or an illustration I might give it to them but then again maybe not.

iStock is actually my favorite site to upload to in spite of how angry I get with them from time to time. They seem to judge my work on it's technical aspect rather than "oh it's a flower and we don't want it" and my acceptance rate is good there. I'm not one of their best sellers but they at least let me build my port with what I like and give it a chance.







« Reply #55 on: December 05, 2007, 17:39 »
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iStock is actually my favorite site to upload to in spite of how angry I get with them from time to time. They seem to judge my work on it's technical aspect rather than "oh it's a flower and we don't want it" and my acceptance rate is good there. I'm not one of their best sellers but they at least let me build my port with what I like and give it a chance.


Next to BigStock....   My highest acceptance rate is now with  IS  !!  And even with much that they reject... I am given direction and opportunity to fix it and resubmit.   My resubmits have been 100% accepted.  I never thought I'd would EVER say this...  but..  I have caught myself thinking about  .......exclusive ....with IS.   
     Go ahead, beat me up... I know I have always bad-mouthed that in the past... but...   IS works with me, they take my stuff and... man, they are selling it like no one else is!!   
      I'm starting to wonder if its the way to go....     8)=tom

« Reply #56 on: December 05, 2007, 17:41 »
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Adelaide.... I just track it with every site I upload to.  A simple excel spreadsheet will do the math for you.  8)=tom
I track sales and earnings.  The closest I have is to mark in red images that have been rejected and in green that have been accepted.

Other sites show the acceptance ratio in their stats, so StockXpert might too.  Not that it matters much for me, as long as sales happen.  :)

Regards,
Adelaide

« Reply #57 on: December 05, 2007, 17:53 »
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Adelaide.... I just track it with every site I upload to.  A simple excel spreadsheet will do the math for you.  8)=tom
I track sales and earnings.  The closest I have is to mark in red images that have been rejected and in green that have been accepted.

Other sites show the acceptance ratio in their stats, so StockXpert might too.  Not that it matters much for me, as long as sales happen.  :)

Regards,
Adelaide

You have that right, Maria!!   "as long as sales happen!"   ;) LOL 

I also track rejects and the reason ....as quite often... I just upload the pic later and... it's accepted!  Especially those rejected for...  "too many on site"   "not looking for these images"  "composition"  and more. 

Funny how the same file stinks today, but it accepted and sold a few weeks later...   Go figure!!  That's another reason why I don't get all bummed out about rejection.  Sooner or later, they take most of them anyway... Just goes to show,  it's usually not really the quality of the shot or a techincal problem... it's more who the reviewer is that day and what mood they are in....    LOL  8)=tom
« Last Edit: December 05, 2007, 17:56 by a.k.a.-tom »


 

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