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Author Topic: I am really burning about this one  (Read 3601 times)

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« on: October 21, 2007, 19:47 »
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Last week I took two images that had been accepted by StockXpert but needed some cleaning up in the background.  I uploaded the cleaned up images and both were rejected, neither for technical reasons.  One said "try a different angle" and the other said "we are not accepting such images right now."  I've written to support but I am really burning about this.
rosta


PaulieWalnuts

  • On the Wrong Side of the Business
« Reply #1 on: October 21, 2007, 20:04 »
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Aggravating, isn't it?
« Last Edit: October 21, 2007, 20:10 by Nazdravie »

« Reply #2 on: October 21, 2007, 20:57 »
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This is in the iStock section.  Are you talking about submission of the cleaned images to iStock or StockXpert?

« Reply #3 on: October 22, 2007, 02:50 »
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i'm guessing rosta meant StockXpert.. so i will move the thread

« Reply #4 on: October 22, 2007, 06:15 »
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ooosp, thank you I meant to put it in stock expert sextion
r

« Reply #5 on: October 22, 2007, 12:39 »
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Rosta,

Did you receive a reply from StockXpert? 

I have a couple of images for which I think I did a small improvement (after DT rejected them) and I always thought of resubmitting, so I wonder if it's worth the trouble.

Regards,
Adelaide

« Reply #6 on: October 22, 2007, 12:49 »
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I haven't heard back from suppost yet.  What bothers me is that they were accepted already, all I did was remove some background oddities that I had missed and they get rejected for "artistic" reasons.  I don't think I should be "punished" for uploading an updated version of the same photo just because the new reviewer has different taste than the old one.
I have done some work on images that DT reject with a "can resubmit" and had them accepted the second time.

« Reply #7 on: October 22, 2007, 15:48 »
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why do inspecters have the right to reject updated images of already accepted photos for reasons that are not technical?

w7lwi

  • Those that don't stand up to evil enable evil.
« Reply #8 on: October 22, 2007, 17:11 »
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Did you delete the original images before you uploaded the improved versions?   ???

PaulieWalnuts

  • On the Wrong Side of the Business
« Reply #9 on: October 22, 2007, 17:12 »
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Rosta,

Did you receive a reply from StockXpert? 

I have a couple of images for which I think I did a small improvement (after DT rejected them) and I always thought of resubmitting, so I wonder if it's worth the trouble.

Regards,
Adelaide

I would avoid resubmitting to StockXpert. A few days after one of my images was approved I used the "Replace File" function to upload an identical image that was just higher megapixels. They rejected it due to "keyword spamming". Funny thing is, I didn't touch the keywords. Seems like a pretty broken and inconsistent process. I emailed support and am waiting for a response.

« Reply #10 on: October 22, 2007, 17:18 »
0
Rosta,

Did you receive a reply from StockXpert? 

I have a couple of images for which I think I did a small improvement (after DT rejected them) and I always thought of resubmitting, so I wonder if it's worth the trouble.

Regards,
Adelaide

I would avoid resubmitting to StockXpert. A few days after one of my images was approved I used the "Replace File" function to upload an identical image that was just higher megapixels. They rejected it due to "keyword spamming". Funny thing is, I didn't touch the keywords. Seems like a pretty broken and inconsistent process. I emailed support and am waiting for a response.

It wasn't a resubmit, it was just a replace file, I hadn't deleted the old ones, I used the replace button on the editing page.
Rosta

PaulieWalnuts

  • On the Wrong Side of the Business
« Reply #11 on: October 22, 2007, 17:44 »
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Clarification "I would avoid using the Replace File thing at StockXpert"

« Reply #12 on: October 22, 2007, 19:04 »
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Now I know, aaarrggghh

« Reply #13 on: October 22, 2007, 19:09 »
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I had the same thing happen too!  Did you have any sales on the image? 

« Reply #14 on: October 23, 2007, 07:48 »
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I had no sales on either, which is why when someone on another site pointed to the distracting elements on one side that I forgot to remove I thought I would upload the updated ones.  I never knew it could lead to outright rejection of them after they had been accepted.  Never again will I do that.

« Reply #15 on: October 23, 2007, 08:04 »
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Mine had sales and they still rejected it when I did "replace"

EERRRGGG.

PaulieWalnuts

  • On the Wrong Side of the Business
« Reply #16 on: October 24, 2007, 05:50 »
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I got a response. They re-approved the image and also approved two other images that were mistakenly rejected for Keyword Spamming. Nice to see StockXpert support is responsive and reasonable.

Rosta, any update on yours?

« Reply #17 on: October 24, 2007, 15:04 »
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I git an email saying it was being looked into, so there is hope


 

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