MicrostockGroup

Agency Based Discussion => Sites that no longer exist => StockXpert.com => Topic started by: passerby on May 05, 2009, 03:21

Title: StockXpert Refund Error??
Post by: passerby on May 05, 2009, 03:21

Hi there

I've been hit for -$6 (negative due to refund) for a file that never earned +$6 (photos.com pay-per-download).

Has anyone else had this sort of thing happen?

StockXpert support was very quick in responding, which I appreciated --- but it took 4 emails for them to actually realize there was a problem, and now I am on email hold for a while as they look into it.

Anyone else have this happen?

cheers
t

Title: Re: StockXpert Refund Error??
Post by: passerby on May 06, 2009, 00:25

Update:

in an email from stockXpert support:
+++message begins+++
For some reason, the original purchase ($9) was never posted. The refund

($6) was only a partial refund of the original purchase.

[remainder snipped]
++++ message ends ++++

I wonder how often this happens - were there no refund, I'd have never known of the missing $9
Interesting
 

Title: Re: StockXpert Refund Error??
Post by: Pixart on May 06, 2009, 00:53

Quote from: passerby on May 06, 2009, 00:25

For some reason, the original purchase ($9) was never posted.

Just like they forgot to post Photos.com and JI earnings twice and for some reason failed to notice until people started chatting on the forums.