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Agency Based Discussion => Sites that no longer exist => StockXpert.com => Topic started by: lisafx on January 05, 2010, 16:35

Title: StoXpert Payouts held up Until Jan 11 or later....
Post by: lisafx on January 05, 2010, 16:35
Like a lot of people, I have been waiting for a payout from StockXpert for over 2 weeks.  Just checked their forum and this is what an admin there had to say.  Not too promising IMO.

Hi everyone,

I do understand your frustrations but complaining about it here will not help.

As mentionned before, payments were handled by HAAP media and I cannot comment on their payment process as I was not involved.

It is truly bad timing the sale of the remaining HAAP shares to Getty during this Christmas period with pretty much everyone taking Christmas holidays. However, I can assure you that they will resolve all outstanding issues come early January as they get a hold of all of the banking information from HAAP.

What I recommend you do if you are not paid by January 11 2010, is to send an email to customer support and ask for an update. iStock has appointed some people to take care of your emails and they will be forwarded to the people responsible.

Please note that regardless what the site says, it is not always possible for your emails to be responded within 24 hours.

Thanks!
Seb
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: lisafx on January 05, 2010, 16:37
Also, the fact that Istock has appointed people to deal with StockXpert contributor e-mails seems like a pretty clear indication that StockXpert won't be with us much longer. 
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: sharpshot on January 05, 2010, 16:47
They are probably using istock people to deal with StockXpert contributor e-mails to reduce costs.  They don't need 2 sets of people doing the same job.  With all these reduced costs form merging the sites, they should keep StockXpert going, as I am sure it is making a nice profit.  They can probably afford to raise our commissions now :)  ;D ::) :P
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: madelaide on January 06, 2010, 04:33
I received a payout on Jan 4th.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: lisafx on January 06, 2010, 14:28
Was it through moneybookers or paypal?

I have been waiting since Dec 22 for paypal.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: Eco on January 06, 2010, 14:47
I requested a payment (Moneybookers) 1 Jan and received the money 4 Jan. The delay may be limited to PayPal payments only.   
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: madelaide on January 06, 2010, 15:19
Was it through moneybookers or paypal?

MB
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: PowerDroid on January 06, 2010, 16:13
I have been waiting since Dec 22 for paypal.

Same here... I have been waiting for payment since Dec 22... also PayPal.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: Alatriste on January 06, 2010, 17:14
I requested my payment yesterday, lets see....
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: cidepix on January 06, 2010, 17:29
I contacted StockXpert support yesterday. Light speed reply within 5 minutes and got the payment today. It was moneybookers.

I suggest you to contact support through appropriate department.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: lisafx on January 06, 2010, 19:02
Thanks Cidepix.  I'll do that! :)
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: NYTumbleweeds on January 07, 2010, 16:07
It has been too long since I've been here! As usual I find my "issues" being discussed by none other than Ms. LisaFX :)

I've been waiting for a StockXpert payout since 1/1...via PP. Did you ever get yours??

Thanks!
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: Allsa on January 07, 2010, 16:55
It has been too long since I've been here! As usual I find my "issues" being discussed by none other than Ms. LisaFX :)

I've been waiting for a StockXpert payout since 1/1...via PP. Did you ever get yours??

Thanks!

I've also been waiting for a payout from StockXpert since Jan 1st, via PayPal.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: lisafx on January 07, 2010, 18:23
It has been too long since I've been here! As usual I find my "issues" being discussed by none other than Ms. LisaFX :)


That's me - always griping about something ;)

Welcome back NYT!

Still waiting.  I tried writing support but no answer there yet either. 
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: designalldone on January 11, 2010, 04:13
It has been too long since I've been here! As usual I find my "issues" being discussed by none other than Ms. LisaFX :)

I've been waiting for a StockXpert payout since 1/1...via PP. Did you ever get yours??

Thanks!

I've also been waiting for a payout from StockXpert since Jan 1st, via PayPal.

Same here, cashed out on the 1st by Paypal but I'm still waiting - I knew something must be wrong as they've always paid within 2 days in the past.

I thought it may be something personal (due to me removing my images and going exclusive) but I'm glad to see others are in the same boat lol!  ;D
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: NYTumbleweeds on January 11, 2010, 15:20
It has been too long since I've been here! As usual I find my "issues" being discussed by none other than Ms. LisaFX :)


That's me - always griping about something ;)

Welcome back NYT!

Still waiting.  I tried writing support but no answer there yet either. 

Thank you LFX  ;D

No response from StockXpert and still waiting...ugh. Hard to believe they actually called me once when I emailed w/a smaller issue.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: helix7 on January 11, 2010, 15:59

Waiting since 12/23...

 ???

Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: lisafx on January 11, 2010, 17:02
Still waiting.  And e-mails to support still unanswered.  This is not looking good at all.... :(
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: cathyslife on January 11, 2010, 17:09
I sent a message to support this morning, via their online form. There is no direct email to a support person anymore, nor a phone number. No response. No paycheck, since requesting on Jan. 2.  >:(   <<< stinkeye aimed at StockXpert or IS, whoever is handling this mess
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: louoates on January 13, 2010, 12:10
Mine's pending since Jan 5.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: Randy McKown on January 13, 2010, 12:47
I must have inadvertently puckered up to the right person at some point in time because they have always been the fastest agency to get me my money. Once a couple yrs ago they goofed and took a couple weeks to pay me but aside from that they always get the paypal transfer to me in the stated timeframe .. often in around 24 hours and a couple times literally within an hour or two from me making the request.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: disorderly on January 13, 2010, 12:58
I must have inadvertently puckered up to the right person at some point in time because they have always been the fastest agency to get me my money. Once a couple yrs ago they goofed and took a couple weeks to pay me but aside from that they always get the paypal transfer to me in the stated timeframe .. often in around 24 hours and a couple times literally within an hour or two from me making the request.

Have you made a payment request in the past couple of weeks?  That's what this conversation is about: not SX history but current events.  After paying me consistently within a couple of days of my requests on the first of each month, they've taken nearly two weeks and counting this time around.  I suspect those who blame IS integration are right as to the cause.  Heck, even 123 paid out faster than SX this time around.  I don't think that's ever happened before.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: Randy McKown on January 13, 2010, 13:30
yeah and I got the payout same as always.

that's bad though when you compare payout timing to 123 .. LOL .. they really suck at it :P
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: designalldone on January 13, 2010, 14:09
yeah and I got the payout same as always.

So when exactly did you put a payment request in? I was under the impression that nobody was being paid (through Paypal) at the moment  ???

The most annoying thing is that, yet again, contributors are left in the dark with zero communication and no idea when we'll receive our money.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: Pixart on January 13, 2010, 14:58
Requested mine on the 31st.  Not here yet either.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: gostwyck on January 13, 2010, 17:56
The thing is they're still approving images at the rate of 50K+ per week so presumably they must be inspecting at least 10K-odd per day. That's quite an expensive administrative burden on it's own and could only be justified if they were intending to be operating for quite a few more months.

I guess all the financial side of things has been moved over to Istock (or where ever) and will take a little while to settle down. It's all part of Getty so I'm sure the money accrued is safe.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: Alatriste on January 14, 2010, 13:27
Just replied to me (next day I sent an inquiry) saying that this friday and asking apologies for the delays. Nice people. Not as Crestock :)
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: lisafx on January 14, 2010, 13:48
This is posted on StockXpert forums today by an admin:

Message from iStock:

"Hello Dear Contributors,

All payment requests from December 19th to January 15th will be processed this coming Friday, January 15th, 2010. Going forward after this Friday, we are planning to process all payment requests every Friday. As this is a new schedule and system we're using, we appreciate your patience and understanding. Our accounting team is working diligently to ensure that this goes smoothly and everyone is paid on time.

Thank you all.

Your friendly support admin - tiggered"

I like the idea of every Friday payouts.  Much more reliable than just "whenever" as it has been lately. 

The only question I have is will there be a one week delay like there is at Istock or will we be paid the same week we make the request...?
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: Pixart on January 14, 2010, 17:00
Whew!  Just got notice from StockXpert that payment has been sent by Paypal.  I guess they will issue a cut-off schedule like Istock soon for Friday payments. 
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: Alatriste on January 14, 2010, 17:20
same here
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: leaf on January 14, 2010, 17:24
yep, ditto - just got paid.  I generally find the best way to get paid quick, is to forget that you ever requested payout :)
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: lisafx on January 14, 2010, 17:47
I got mine too. 

It's easier to forget you requested it on the sites that let you make more requests while the last are pending. 

Pretty hard to ignore a couple of hundred dollars gathering dust because you can't request it... ;)
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: goldenangel on January 14, 2010, 19:07
I got mine as well. Requested it only 3 days ago.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: RT on January 15, 2010, 14:14
Pretty hard to ignore a couple of hundred dollars gathering dust because you can't request it... ;)

It can't be too hard with all that cash you rake in ;)

I got paid too
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: gostwyck on January 15, 2010, 15:10
I'm starting to wonder how you ever get to payout level at StockXpert nowadays? The place is dying on its arse for me __ they've gone from a fairly steady 6% of earnings down to just 2.5% this month.
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: cmcderm1 on January 15, 2010, 17:09
Requested Jan 1st
Paid Jan 14th
Title: Re: StoXpert Payouts held up Until Jan 11 or later....
Post by: lisafx on January 15, 2010, 18:00
I'm starting to wonder how you ever get to payout level at StockXpert nowadays? The place is dying on its arse for me __ they've gone from a fairly steady 6% of earnings down to just 2.5% this month.

I am getting hardly any sales from StockXpert, but JIU is still producing.  I thought they would be offline in January, but sales keep coming in.