I'm guessing they're going to test their sales processing script really carefully.  And once they're confident it's right, they'll report last month's sales.  Better to get the site back online without November sales than keep it down for days more, or so I suspect they convinced themselves.

how is this possible? don't get so many incompetence after 10 years!

Quote from: disorderly on December 13, 2010, 17:44

I'm guessing they're going to test their sales processing script really carefully.  And once they're confident it's right, they'll report last month's sales.  Better to get the site back online without November sales than keep it down for days more, or so I suspect they convinced themselves.

I would guess you are right.  I am sure we didn't all have 0 sales...   They just haven't reported them yet.

I finally got an email in response to the bug report I sent.  They're talking end of the month for reporting November's sales.  They might beat that, but I won't be surprised if they don't.  In any event, I'm assuming that my numbers will match one iteration of the repeated sales I saw before the shutdown.  Not nearly enough for a payout, so it doesn't much matter when they get it working.

Quote from: disorderly on December 14, 2010, 13:49

I finally got an email in response to the bug report I sent.  They're talking end of the month for reporting November's sales.  They might beat that, but I won't be surprised if they don't.  In any event, I'm assuming that my numbers will match one iteration of the repeated sales I saw before the shutdown.  Not nearly enough for a payout, so it doesn't much matter when they get it working.

Thanks for posting this but it is really unprofessional that we have to find out this info from someone on some forum...I'm sure most people don't read forums everyday...how about some direct communication . . . an email or a post from someone from one of these companies-inside-a-company-inside-a-company who actually knows what . is going on with all our money... a post here or somewhere...WHERE DID MY MONEY GO!!!!!!!!!! I AM FURIOUS!!! I love that someone is earning interest on thousands of contributers sales, the longer they wait to pay the more interest on this unpaid money they can earn, when you are talking thousands of sales that interest becomes a significant boost in income for these companies....there is no reason that it should take an entire month to report earnings from previous month when every other site reports earnings within a few hours of sales!   

Is there any way to selectively pull out of thinkstock through istock while keeping the other partners or is it an all or nothing thing?

Got this late this afternoon:

"As you may have noticed, we experienced technical problems with the StockXpert site and the payment system. In order to re-store the site functionality we had to cancel all payment requests. You are receiving this notice as your account was affected. Please kindly log into your account and make your payment request again. As a reminder, the minimum balance for Moneybookers and Paypal payments is 50.00 USD. Our last scheduled payment for the year is on December 23, 2010. Starting in 2011, payment requests will be processed once a month, on the last Friday of each month.

We sincerely apologize for any inconvenience this may have caused and wish you all a peaceful time during this festive season.

 Thank you.

The StockXpert Team."

Quote from: lightscribe on December 14, 2010, 14:32

Is there any way to selectively pull out of thinkstock through istock while keeping the other partners or is it an all or nothing thing?

Hahaha, good luck with that. I've tried for months to get my images off the site, it seems to be impossible. They're redirecting you to their "colleagues in Calgary that might be able to help you" and never hear back.
So now I'm doing a list of Item Numbers and demand them to remove the items listed, it's a very tiresome process however, as I have to look up every single image through their search engine with my own keywords. Of course there's no way to see your portfolio or your credits on the images, which is alarming in itself. I'm just furious because I NEVER opted into this program, the checkbox at StockXpert would go and check itself back once in a while and that's how my images ended up there - I did everything I could to stop the transfer. Didn't help to remove all my images from Stockxpert, too late I guess and they're on seperate servers.

You should think that by being the copyright holder of your images you retain the right to decide where to sell your images, but apparently not. I suspect this happened to many of us and I'm afraid it's going to work for them.

Quote from: RacePhoto on December 18, 2010, 22:23

snip
so tell me that you can't get to your account, but your images are still there, for sale on ThinkStock or something that I totally missed.

Thomas can reply to your question about HIS account, but I can tell you about mine. I did all the steps you talked about the day IS announced it's purchase of StockXpert. I DID NOT want my images going to TS. I was opted out AND I went to StockXpert, deleted all my images, then requested that my account be closed, which it was, eventually. But my images STILL showed on TS. It took me a few weeks of hounding support to get them down. At the same time I was doing this, Thomas was having the same problem, and his STILL isn't resolved.

There are a number of contributors in this situation. Their images are being sold without their permission. To me, that sounds an awful lot like copyright infringement, but who do you think has the upper hand legally? Copyright infringement is just words used by corporate attorneys. The little guys stand no chance of ever enforcing it.

Quote from: ThomasAmby on December 18, 2010, 08:09

Quote from: lightscribe on December 14, 2010, 14:32

Is there any way to selectively pull out of thinkstock through istock while keeping the other partners or is it an all or nothing thing?

Hahaha, good luck with that. I've tried for months to get my images off the site, it seems to be impossible. They're redirecting you to their "colleagues in Calgary that might be able to help you" and never hear back.
So now I'm doing a list of Item Numbers and demand them to remove the items listed, it's a very tiresome process however, as I have to look up every single image through their search engine with my own keywords. Of course there's no way to see your portfolio or your credits on the images, which is alarming in itself. I'm just furious because I NEVER opted into this program, the checkbox at StockXpert would go and check itself back once in a while and that's how my images ended up there - I did everything I could to stop the transfer. Didn't help to remove all my images from Stockxpert, too late I guess and they're on seperate servers.

You should think that by being the copyright holder of your images you retain the right to decide where to sell your images, but apparently not. I suspect this happened to many of us and I'm afraid it's going to work for them.

Am I missing the obvious in your post?

Go to ThinkStock and enter your registration name, not pseudonym, in quotes and all your images should come up.

There has been much confusion back and forth about single or double quotes, but trust me, just use "Your Name" that you registered with and all your images will show.

I hope that was the question?

Then you can cut and paste the file numbers into the text message with the remove request.

But I just logged into StockXpert with my account, clicked My Account --> My Images and there they all are? Click the box on the right of each image and then the "Delete" command and they should go away. Cut and paste works on the file numbers there too...

OK so tell me that you can't get to your account, but your images are still there, for sale on ThinkStock or something that I totally missed.

Thank you very much for your email.

We will not be able to update the November royalties until early in January, 2011.

We apologize for any inconvenience this may cause.

Please let us know if you require further assistance.

Regards,

Darek

iStockphoto Team