Steve-oh,

PLEASE let us know here when everything is back up to speed with Paypal.  Thanks!!!

Yes, please, Steve?  Thanks.

I will definitely let you know. I'm on top of it. Believe me.

You guys have been extremely patient--with everything.

Thanks!
-Steve

Steve-oh, I don't know who "admin" is on your own forums, but this morning's message from "admin" was exceedingly disheartening:

"Paypal says they are reviewing our documents so if all goes well should be able to have complete access this week!"

This week?!! And if all doesn't go well?

I've already been waiting for 2 weeks; I could request another payment already.

What is your plan in case you can't sort out this PayPal mess promptly? Surely there is some other arm of Jupiter that can pay us until you straighten out what's wrong.

Anyone heard anything about StockXpert being able to use Paypal yet?

I assume when they are able to we will all see payments in our accounts.  But this is dragging on way too long...

Steve-oh replied to a post in the StockXpert forums that he would look into alternative ways to get us our money. I agree, we've had an unreasonably long wait for payment.

what i don't get is we have gotten paid before though paypal

so what happened?

it's sort of furstrating cause we have this customer we did a pretty big shoot for all the at the beginning of Nov and he still owes us over $300 bucks....

and then  stock expert not paying.... not good

I know it's frustrating. I completely understand, especially around this time of year. I keep thinking of Frank Capra's movie "It's a Wonderful Life". Although, in our case the money exists, and we're not about to jump off any bridges.

This is what happened. PayPal flagged us for having two employees access the same account at the same time from different locations. They thought this was suspicious activity and immediately without question or warning restricted our access.

So we contacted them to have our access restored. They requested documents. We provided them. A few days later we would hear from them again requesting more documents, we would provide them.

A few days ago they indicated they have all the documents. Now we're waiting for them to restore access.

It's frustrating for us too. I am still trying to find ways to pay you quickly. Check won't get you the money any sooner. I've been told wire is impossible. I'm still looking for other ways.

*, I'd personally write you checks if I had the money.

-Steve

I don't have a request for payment in (yet...coming soon though) so I am not experiencing the frustration like you other folks (yet).

I had to jump through some of Paypal's hoops while setting up a company account for our company estore. It was pretty ridiculous. It was bad enough to find them lackadaisical in worrying about piddly little consumer accounts, but large corporate accounts? I find their customer service department appalling.

Thanks Steve.  Sorry if the frustration seems to be all directed at StockXpert.  I have read the horror stories about paypal so what you are going through is not that unusual apparently.  The continued communication is much appreciated.

I am hesitant to open up too many portals into my bank accounts, but wondering if Moneybookers is any more reliable.  Anyone have experience with their customer service??

Moneybookers' customer service is ok. A little slow, and rather formal, but not unreasonable. I find it much better and more personal even than PayPal. I've had two discussions with them, and got very straight answers within a couple of days.

Oh, and Moneybookers deals in Euro, so the money keeps its value if it stays there too long   

Guys,

One option we've come up with is if you open a moneybookers account we can pay you that way.

You will have to e-mail us using the contact us form to cancel you pending Payment to PayPal and make a new request using Moneybookers.

We will have your money on Tuesday. We don't know how long PayPal will be. We call them everyday. ANd check would not be any sooner.

Thanks!
-Steve

Thanks again for the update Steve. 

I just opened an account with moneybookers and e-mailed StockXpert customer support to cancel my pending request with paypal. 

Just please, do whatever possible to see that the moneybookers payments are made in a timely way... :-)

Again, thanks for helping sort this out.

I checked out the moneybookers site, but it appears that it'd cost me $2.70 for each transfer to my bank a/c, so I don't think I want to pursue that. PayPal costs me nothing .

Thanks for putting in an update, even if the news wasn't what I'd hoped to hear...

Steve-oh,

I was planning to request a check.  Are your checks also tied in to your Paypal accounts and will they be delayed as long as Paypal is delayed, or will they be issued for sure even though somewhat slowly?  I'm really not interested in opening another gateway into my bank through Moneybookers right now.  I don't mind waiting the extra time for a check----Paypal might take a lot longer than anyone thought.

Checks are not tied to PayPal. I'm just not sure how long it takes for checks to be cut and mailed. You can definitely put in the request if you'd like.

Thanks!
-Steve

Steve,

Thanks!  And thanks so much for keeping us updated.  It's very appreciated.

Quote from: steve-oh on December 14, 2007, 18:41
Checks are not tied to PayPal. I'm just not sure how long it takes for checks to be cut and mailed. You can definitely put in the request if you'd like.

Thanks!
-Steve

Steve, I contacted support this morning in hopes of cancelling my payout request and making one with moneybookers.  No response so far.  If they don't respond before the weekend then this means the payout will be pushed back still further.  And then I have to wait for moneybookers to clear my credit card. 

Honestly, there doesn't seem to be any fast way of getting this done, and as helpful as you are being, the lack of response from the Support team would indicate this is not being treated as a high level priority by them...

I have been waiting for payment from the 26th of November. 

gee...no money...no reviews...
maybe the reviewers took off when the money stopped flowing....

i currently have about 130 pictures pending since late november til now......( I bet most will be rejected, but still...)

and one would think things were going swell with that 10 grand sale recently....

oh well
I like stockxpert but they seem to be ending the year with a whimper......

HEY STEVE-O

any news from paypal?

this is sort of crazy.......

Just an update.  I switched my payment method to Moneybookers and received my payout in two days. 

Thanks very much Steve-oh and StockXpert for getting this to me so fast after the change was made.

I do still prefer paypal, though (no fees to xfer money) so if paypal does become operational again, could you let us know?

Meanwhile, it is a relief to know I can get paid through moneybookers :-)

I have received my MB payment within hours - requested this morning and it's already there!

Regards,
Adelaide

I don't think that StockXpert really cares.  If they did, then they would have found another way to get everyone their money.

Why didn't they just open another PayPal account and use that to pay everyone?

Or use the corporate credit card to pay everyone via PayPal?

How about potential clients that want to pay with Paypal. How are they affected?