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Email oddities

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Imagenomad:
Hi gang

Apologies for the lengthy explanation but there's a problem I'd like to iron out.

My setup is this -

My Symbio domain name is registered with a UK registrar.

My Symbio site is hosted on a subdomain of my JustHost TLD and my Symbio domain name points to this. I simply changed the nameservers where my domain name is registered as per the JustHost Knowledgebase.

Nothing (at the moment) is installed in my TLD at JustHost.

To begin with, I set up the mailservers to be on JustHost but I couldn't get it to play nice with mail clients on my Macs, iPad or iPhone and when I did dummy registrations to test this setup, I rarely received the email. I did get the daily update emails from Symbio though and Webmail through JustHost seemed to work.

Because of this, I changed the DNS mailservers in JustHost to point back to the mailservers where my Domain name is registered and set up a mailbox there.

Now, emails are much quicker and if I do a direct email using a client or webmail, everything's good and looks as it should. But now checking with a dummy registration, emails that are sent via Symbio arrive with the address that reads as part_of_my_subdomain_name_at_justhost_mailservers. This only happens if emails originate in my Symbio site, whether registering or getting the update email. Needless to say, it doesn't look very professional.

Am I missing a setting somewhere?

Thanks,

Russell

Kerioak~Christine:
Hi Russell, I "think" it is only you that gets the @justhost***  mail and the customer gets one from the proper address - try registering on your site with a second email address and see what happens.

This strange address can be got around but I got in a bit of a muddle when I was trying to sort it out a few years ago and never bothered again

Imagenomad:
It doesn't seem to work like that though, Tinny - the subdomain***@justhost*** email address is how it arrives in my Inbox when I use different email addresses to register.

Any email originating from my Symbio site ends up like this including notifications for comment moderation and new registrations as well us the network update email. Emails sent directly by me using a client or webmail are OK.

Kerioak~Christine:
What I meant was that the emails to the customer are a real address while mails to us are the justhost one, so it is only us (site owners) who get them like that

Imagenomad:

--- Quote from: Tinny on July 15, 2013, 16:12 ---What I meant was that the emails to the customer are a real address while mails to us are the justhost one, so it is only us (site owners) who get them like that

--- End quote ---

Yes but the site can't differentiate another customer from me if I use one of my spare emails that are nothing to do with Stockphotology or JustHost when I register a testing account. And my dummy registrations with completely separate emails get the ****@justhost**** address.

So it looks like any new registration is going to get an email like that and i guess sales confirmation emails too.

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