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Author Topic: Never Buy Hosting Plan At OVH (highly unprofessional)  (Read 2636 times)

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« on: March 21, 2019, 05:04 »
Sorry for this long thread.
I own an independent stock agency where I sell my own vectors and motion graphics, and this is a message to help you avoid the mistake I made by trying to use OVH society as my hosting company. My website uses symbiostock software and Symbiostock at this time were about to stop managing hosting websites, so I needed to find a new hosting agency with few specific options for my hosting plan.
I decided to try OVH and tried several times patiently to call OVH society by phone but no way to join them.
I was -sadly- confident so I decided, on last nov 23th, to buy a hosting plan for around $500, which seemed solid enough for my website and opened a ticket asking them if they offer the options I needed (specifically the Imagick module and cPanel dashboard for advanced task allowing me to migrate my website effortless).
I noticed they have a 14 day guarantee... And guess: they only answered to my ticket 19 days later, saying they have imagick but not the cPanel module, without which it was impossible to migrate my website. In the meantime I was urged by symbiostock to find a hosting agency before they shut everything down so I bought a hosting plan at Inmotion hosting agency for the same amount approximately.
When I asked OVH society for a refund they refused because of the 14 days guarantee and they simply didn't want to acknowledge their responsibility with their 19 day answer to my ticket.
I had to insist and finally some support member told me that he will manage this case and check for a way to send me a refund.
I had to be very patient and the guy sent me many messages asking me to be patient.
And now... on march 4th this year they tell me that they offer me a credit on the invoice !!!
But I don't need anything from them! They don't have the services I need and anyway I have another hosting plan elsewhere because of their lazyness and carelessness!
For information I tried Bluehost also as a hosting agency and they refund me immediately in 3 mns since we agreed they don't have the Cpanel option I needed.
So believe me, forget OVH society for a serious, professional and reactive hosting plan.
Hope my story will help microstock friends not to buy anything from them.

PS: I contacted a consumers agency to claim my 500$

« Reply #1 on: March 22, 2019, 15:14 »
Call your credit card company and ask them to help with your situation. They can easily process a back charge.

« Reply #2 on: March 25, 2019, 09:34 »
Hi, Vectorsforall.

I've two Symbiostock sites too : 3d-fonts and lifeispix.
One is on A2Hosting (152 euros/ year).
and one is on ArchHosting (108 euros/ year) (Affiliate link : https://archhosting.net/aff.php?aff=293).

Two have cpanel and Imagick and My Symbiostock websites works smoothly with these two hosting providers.

I was on bluehost before but changed because of their renewal prices.

« Reply #3 on: March 25, 2019, 12:10 »
Thanks chrisroll

I have bought a hosting plan at Inmotion and they are really very professional nothing to do with OVH
Didn't know ArchHosting but the prices indeed are low. Due to the vectors and video files (requiring lots of RAM and storage capacity) I had to buy a more expensive solution.


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