Yesterday, I encountered a problem when testing image downloading. The interesting thing was that for a change, that problem was actually on the buyer's end, not on the Symbiostock website (of course, that didn't occur to me).
With Leo's help, who was able to download the image without any problems, we figured out the problem was related to some browser issue on my computer, and it was resolved by rebooting the computer and a fresh login by the buyer (I was the buyer).
Maybe this was just a freak coincidence (I was running multiple wordpress sessions on the same computer), but it occurred to me that in order to keep the buyers happy, it would be nice and helpful (I should say - essential) to have some trouble-shooting knowledge base also for the buyers (accessible by buyers directly or by the contributor who wants to help his customer).
Nothing worse than a dissatisfied buyer who after one bad transaction might never return to any Symbiostock site again. Especially if he spends just a few bucks on a bloggee size image, and after an aborted transaction he just writes it off and walks away instead of reporting the problem to the website owner. Situations like this might be invisible yet damaging for the whole network, while establishment of a Troubleshooting Knoeledgebase and reporting/feedback by the buyers should prevent problems, improve their experience, and entice them to come back.