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Author Topic: Help/Troubleshooting Section For Buyers  (Read 2322 times)

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« on: August 05, 2013, 06:44 »
0
Yesterday, I encountered a problem when testing image downloading. The interesting thing was  that for a change, that problem was actually on the buyer's end, not on the Symbiostock website (of course, that didn't occur to me).

With Leo's help, who was able to download the image without any problems, we figured out the problem was related to some browser issue on my computer, and it was resolved by rebooting the computer and a fresh login by the buyer (I was the buyer).

Maybe this was just a freak coincidence (I was running multiple wordpress sessions on the same computer), but it occurred to me that in order to keep the buyers happy, it would be nice and helpful (I should say - essential) to have some trouble-shooting knowledge base also for the buyers (accessible by buyers directly or by the contributor who wants to help his customer).

Nothing worse than a dissatisfied buyer who after one bad transaction might never return to any Symbiostock site again. Especially if he spends just a few bucks on a bloggee size image, and after an aborted transaction he just writes it off and walks away instead of reporting the problem to the website owner. Situations like this might be invisible yet damaging for the whole network, while establishment of a Troubleshooting Knoeledgebase and reporting/feedback by the buyers should prevent problems, improve their experience, and entice them to come back.





 

 
 


Ron

« Reply #1 on: August 05, 2013, 08:06 »
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My email address is on my site, they can contact me if there is an issue.

« Reply #2 on: August 05, 2013, 11:20 »
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I started a buyer FAQ at http://cascoly-images.com/pix/faq-frequently-asked-questions-about-symbiostock/  but we haven't had many reports of problems -- if you give me the details here I can add this fix

EmberMike

« Reply #3 on: August 05, 2013, 12:49 »
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I put an FAQ on my site, just to cover some basics. I think this kind of information is helpful, it covers some of the most commonly asked questions about my vectors, as well as some of the probably common questions we'll encounter about buying images from a Symbiostock site. It covers license basics, payment types, how to download, etc.

« Reply #4 on: August 07, 2013, 23:41 »
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I started a buyer FAQ at http://cascoly-images.com/pix/faq-frequently-asked-questions-about-symbiostock/  but we haven't had many reports of problems -- if you give me the details here I can add this fix

Steve,

the error message that I got when trying to download the (paid for) image, looked like this:

No webpage was found for the web address:
http://www.advantica.com/stockphotos/wp-content/symbiostock_file_download.php
Error code: ERR_FILE_NOT_FOUND


Also for some reason, the file number which is displayed above the purchased image, belonged to another image downloaded in the previous session.


It seems the problem was caused by the browser (Chrome)
It was eventually solved by rebooting the computer and a new login in the Customer Licence and Management Area (on the buyer's end).
 


 

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