Author Topic: customer management area not appearing (Read 6811 times)

munrotoo · « **on:** July 29, 2013, 10:03 »

I am testing my symbiostock site this morning. I am a real newbie at auto downloads, wordpress and symbiostock. I can get paypal to take the money, it sends me an email saying someone has paid, but the customer management area never appears. Does anyone have any ideas on what I might have setup wrong?

Kerioak~Christine · « **Reply #1 on:** July 29, 2013, 10:14 »

Who is your host and which version of Symbiostock are you using?

munrotoo · « **Reply #2 on:** July 29, 2013, 12:01 »

my host it bluehost and I think I have the latest. I just got it Friday.

munrotoo · « **Reply #3 on:** July 29, 2013, 12:02 »

I have version 2.5.6 of symbiostock and 0.1.0 of the child theme

munrotoo · « **Reply #4 on:** July 29, 2013, 12:32 »

do I need to setup the ipn settings in paypal?

EmberMike · « **Reply #5 on:** July 29, 2013, 12:37 »

Just to clarify, is it that the customer area doesn't show up at all? Or the purchased image doesn't show up on the customer area page?

munrotoo · « **Reply #6 on:** July 29, 2013, 13:40 »

Well I am a little unclear about how this works, but originally, I thought that once the purchase was made, the customer management area would appear in the header menu and the customer could download the illustration from there. the link to the customer management page never appeared and the shopping cart continued to show the illustration as if check out had not occurred, even though check out had taken place and I had received the email of the purchase and on logging into paypal the purchase was logged there.

I then thought well, maybe I need to put the customer management page in my header menu before the illustration can be downloaded. So I did that. But the link just goes to the illustration not purchased.

EmberMike · « **Reply #7 on:** July 29, 2013, 13:58 »

Not redirecting to your customer page after the PayPal purchase is made, I'm not sure why that's not working.

The other part of it, the image not showing on that page as purchased and downloadable, I had a similar problem. Not sure it's the same issue I had, but in my case it was caused by a plugin. I was running the Bad Behavior plugin and deactivating that plugin solved my problem. Are you running that plugin or anything similar?

munrotoo · « **Reply #8 on:** July 29, 2013, 14:06 »

I am not running Bad Behavior.

I am running Akismet, Hello Dolly, Jetpack, Taxonomy, Symbiostock. I am not sure where the Hello Dolly one came from.

munrotoo · « **Reply #9 on:** July 29, 2013, 14:07 »

sorry I just realized that Akismet and Hello dolly are not running

Ron · « **Reply #10 on:** July 29, 2013, 14:21 »

Try and add the auto return link in your paypal settings.

https://www.paypal.com/cgi-bin/webscr?cmd=p/mer/express_return_summary-outside

munrotoo · « **Reply #11 on:** July 29, 2013, 15:09 »

I have autoreturn on in paypal and it is set to my site sportartzootoo.com

Ron · « **Reply #12 on:** July 29, 2013, 15:14 »

Quote from: munrotoo on July 29, 2013, 15:09

I have autoreturn on in paypal and it is set to my site sportartzootoo.com

It needs to be the link to your customer management area where the image sits ready for downloading.

EmberMike · « **Reply #13 on:** July 29, 2013, 15:16 »

Quote from: Ron on July 29, 2013, 15:14

Quote from: munrotoo on July 29, 2013, 15:09
I have autoreturn on in paypal and it is set to my site sportartzootoo.com
It needs to be the link to your customer management area where the image sits ready for downloading.

Yep, should be something like this: http://www.your-domain.com/customer-licence-and-file-management-area/

quailrunphoto · « **Reply #14 on:** July 29, 2013, 18:43 »

Quote from: EmberMike on July 29, 2013, 15:16

Quote from: Ron on July 29, 2013, 15:14
Quote from: munrotoo on July 29, 2013, 15:09
I have autoreturn on in paypal and it is set to my site sportartzootoo.com
It needs to be the link to your customer management area where the image sits ready for downloading.

Yep, should be something like this: http://www.your-domain.com/customer-licence-and-file-management-area/

I am glad I ran across this post, I had completely forgot to set this up in paypal.

Thank you.

munrotoo · « **Reply #15 on:** July 30, 2013, 04:29 »

I changed the IPN in paypal under selling tools to http://sportsartzootoo.com/customer-licence-and-file-management-area/. It comes back to that url along with paypal_return_message=1 but the image in the cart is still there not the downloadable button. I see the message to wait a few seconds and refresh but even after refreshing several times I still get the image for sale and not available for download.

chrisroll · « **Reply #16 on:** July 30, 2013, 05:28 »

I think that :

Paypal IPN must be
http://sportsartzootoo.com/symbiostock_ipn/
and
Autoreturn URL must be
http://sportsartzootoo.com/customer-licence-and-file-management-area/

Ron · « **Reply #17 on:** July 30, 2013, 05:31 »

Quote from: chrisroll on July 30, 2013, 05:28

I think that :

Autoreturn URL must be
http://sportsartzootoo.com/customer-licence-and-file-management-area/

Unless you've changed the URL for the managment area like I did.

munrotoo · « **Reply #18 on:** July 30, 2013, 08:29 »

Quote from: chrisroll on July 30, 2013, 05:28

I think that :

Paypal IPN must be
http://sportsartzootoo.com/symbiostock_ipn/
and
Autoreturn URL must be
http://sportsartzootoo.com/customer-licence-and-file-management-area/

Dang I thought this would be it, because I did not have it set like this, but now under selling tools - ipn - i have - http://sportsartzootoo.com/symbiostock_ipn/

under "web site preferences" I have http://sportsartzootoo.com/customer-licence-and-file-management-area/

no change however in problem

munrotoo · « **Reply #19 on:** July 30, 2013, 08:31 »

do you have to have "payment data transfer" on in paypal?

Ron · « **Reply #20 on:** July 30, 2013, 08:41 »

Quote from: munrotoo on July 30, 2013, 08:31

do you have to have "payment data transfer" on in paypal?

Payment Data Transfer (PDT) allows you to receive notification of successful payments as they're made
https://developer.paypal.com/webapps/developer/docs/classic/products/payment-data-transfer/

https://www.paypal.com/pdt

https://www.paypal.com/cgi-bin/webscr?cmd=p/xcl/rec/pdt-techview-outside

munrotoo · « **Reply #21 on:** July 30, 2013, 09:03 »

Quote from: Ron on July 30, 2013, 08:41

Quote from: munrotoo on July 30, 2013, 08:31
do you have to have "payment data transfer" on in paypal?
Payment Data Transfer (PDT) allows you to receive notification of successful payments as they're made
https://developer.paypal.com/webapps/developer/docs/classic/products/payment-data-transfer/

https://www.paypal.com/pdt

https://www.paypal.com/cgi-bin/webscr?cmd=p/xcl/rec/pdt-techview-outside

Thanks Ron for your patience with this.

I did look at that developer explanation on paypal for the payment data transfer. The problem is I am a little new at this to understand exactly and more important I don't know if symbiostock requires.

But it sounds like you are saying it is not required it is just I would get an email (I am assuming) that payment was successful if I have it on?

Ron · « **Reply #22 on:** July 30, 2013, 09:37 »

I have it turned on and I get an email, in fact I get two, one from symbiostock and one from paypal

ShazamImages · « **Reply #23 on:** July 30, 2013, 09:51 »

Quote from: Ron on July 30, 2013, 08:41

Quote from: munrotoo on July 30, 2013, 08:31
do you have to have "payment data transfer" on in paypal?

Payment Data Transfer (PDT) allows you to receive notification of successful payments as they're made
https://developer.paypal.com/webapps/developer/docs/classic/products/payment-data-transfer/

https://www.paypal.com/pdt

https://www.paypal.com/cgi-bin/webscr?cmd=p/xcl/rec/pdt-techview-outside

Do many of you have this option setup with PayPal?

I didn't see it in the Symbiostock docs (http://<your website>/wp-admin/admin.php?page=symbiostock-control-options)

If so, how do you setup the Payment Data Transfer Script that they discuss on the PayPal website (https://developer.paypal.com/webapps/developer/docs/classic/products/payment-data-transfer/)? The URL for the script generator (https://www.paypaltech.com/pdtgen/) seem to be broken/not working.

Ron · « **Reply #24 on:** July 30, 2013, 10:08 »

Just tick the radio button on your paypal account and its done.

I gave out all the information, including for developers.

I am not developer and I have it working, it was 2 seconds work, active return url, enter return url, activate PDT. Done. All on your PP account, not on SYS

MicrostockGroup Sponsors

Author Topic: customer management area not appearing (Read 6811 times)

munrotoo

Kerioak~Christine

munrotoo

munrotoo

munrotoo

EmberMike

munrotoo

EmberMike

munrotoo

munrotoo

Ron

munrotoo

Ron

EmberMike

quailrunphoto

munrotoo

chrisroll

Ron

munrotoo

munrotoo

Ron

munrotoo

Ron

ShazamImages

Ron

Related Topics

Sponsors

Microstock Poll Results

Sponsors