Microstock Photography Forum - General > Symbiostock - Technical Support
FTP problems
ssviluppo:
help, I can not upload jpeg on my new site via FTP. I udato Suia filezilla that Cyberduck. The path that sends me symbiostock is not processed. I can see the jpeg on the folders but not embedded in the Media Library, I can only upload via browser. Is it normal?
Symbiostock Official:
Hi there - have you set up the image processor to run?
http://www.symbiostock.org/docs/setting-up-the-schedulerimage-processor/
ssviluppo:
Yes, when I utilize it uploading via browser (with success), but If i use ftp it doesn't find files.
Symbiostock Official:
Are you 100% sure you are uploading to the correct directory? The web uploader literally is a surrogate for the FTP, and dumps files in the exact same directory. If files are working via web, the only possible error is that you are not uploading the files to the correct directory.
It has to be ss_media/new
Another less likely possibility is somehow your web-host has something misconfigured where when something is uploaded via FTP it has the wrong permissions which is not permitting Symbiostock to process the file, but that is very unlikely.
An easy way to test is upload something via the web and make sure that you see it in the directory when you FTP as well.
ssviluppo:
Yes the directory is : ...../public_html/ss_media/new/ but the files uploaded via ftp remain there and are not processed. The file uploaded via browser doesn't appear in the path.
I called before the web host and they said me there's no issue...
And Now?
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