Author Topic: I install "symbiostock.zip" theme and got a white screen of death (Read 5376 times)

WindyTai · « **on:** August 10, 2013, 08:35 »

Hi, this is my first time using symbiostock, bluehost, and mojo market

I do everything step by step exactly like the tutorial said.
However, the problem occur in step 4, when I login to admin panel Appearance > theme
and then I choose to install "symbiostock.zip" which is the lastest version (2.5.6) I download from the website.

After installing and click "activate"

The screen are all white and I can't enter any any anymore in both:
http://www.crystalmoo.com/testing/
http://www.crystalmoo.com/testing/wp-admin

It shows a blank page on firefox
and "server error" on Chrome.

Please help me.
I don't know what to do.

Thank you very much.

WindyTai · « **Reply #1 on:** August 10, 2013, 09:25 »

and I also use other computer to test it. the result is the same.

So the problem must be in the symbiostock.zip bug

Kerioak~Christine · « **Reply #2 on:** August 10, 2013, 09:52 »

I do not know what Mojo market is - are you installing it in Wordpress?

Enough of us have installed it to know there is not a bug in Symbiostock, if you are installing into Wordpress and having problems and would like me to take a look please send me a pm with admin access details

WindyTai · « **Reply #3 on:** August 10, 2013, 10:16 »

Thank you for your answer.

and yes, I do install it in wordpress exactly like the tutorial said in this link
http://www.symbioguides.com/getting-started/installing-symbiostock/

and for the mojo market... here is the info from the "Symbiostock" itself. Please check the link below in the "lastest news" article

http://www.symbioguides.com/

WindyTai · « **Reply #4 on:** August 10, 2013, 10:22 »

I click one of these to install

ShazamImages · « **Reply #5 on:** August 10, 2013, 10:27 »

What version of WordPress did your host install?

cathyslife · « **Reply #6 on:** August 10, 2013, 10:54 »

I actually had to have Bluehost tech support do the Wordpress install for me because their one-click install doesn't install in the root folder and that's where I wanted it. Maybe that is the issue?

WindyTai · « **Reply #7 on:** August 10, 2013, 11:32 »

Thank you very much for every responses.

I just livechat with the Bluehost support and he said that

"It's because you're running a newer version of wordpress, and it isn't compatible. You need to contact Symbiostock and ask them for a version compatible with WordPress 3.6"

So it's wordpress 3.6

what should I do next???

and isn't wordpress are in the host? I'm confuse about these technical things, sorry

plrang · « **Reply #8 on:** August 10, 2013, 11:35 »

I use 3.6

http://www.microstockgroup.com/symbiostock-general/upgrade-wp-to-3-6/

ajt · « **Reply #9 on:** August 10, 2013, 11:46 »

Quote from: Gow27 on August 10, 2013, 11:32

what should I do next???

What php version? If 5.4.x, try to change it in control panel to 5.3.x

chromaco · « **Reply #10 on:** August 10, 2013, 15:03 »

Solved: I am also trying to build my site this weekend and I just had the same problem. "installed wordpress via the mojo marketplace and installed symbio.zip and the result is the white screen. Has this been solved and I just don't understand the solution? If so what do I need to do and how do I do it? I don't think I am going to be the only one this week with this problem. Thanks

Edit. After a little bit of clicking and searching I found the PHP settings ajt was talking about and changed to 5.3 and now it seems to work. Thanks

Leo Blanchette · « **Reply #11 on:** August 10, 2013, 15:19 »

I'm here - let me catch up.

Leo Blanchette · « **Reply #12 on:** August 10, 2013, 15:20 »

It sounds like a PHP settings thing. I'm not aware of any "infinite loops" or memory overages that can result from the installer, which reduces it to server settings.

Let me know how it turns out and I'll try to look into it, then we'll have something for future reference.

WindyTai · « **Reply #13 on:** August 10, 2013, 21:41 »

Thank you for every respond

Can you please tell me how to change php setting ?

WindyTai · « **Reply #14 on:** August 10, 2013, 21:50 »

this is the screenshot picture now.

The symbiostock picture seem to appear now, but after activating it turn into white screen (also the preview)

WindyTai · « **Reply #15 on:** August 10, 2013, 21:59 »

Quote from: Leo on August 10, 2013, 15:19

I'm here - let me catch up.

Thank you for your kind support Leo
Please help me through this...

Leo Blanchette · « **Reply #16 on:** August 10, 2013, 22:03 »

If you can follow these directions on this page:

http://www.symbiostock.com/symbiostock-site-setup-services-maintenance-assistance/

To give me cpanel access I just need to change your PHP version. (PM me password or send it to leo[at]symbiostock.com)

Its not a huge diff. Chances are there's one function that doesn't agree with your environment. It just needs to be fixed. In the meantime I can get the other version of PHP running.

WindyTai · « **Reply #17 on:** August 10, 2013, 22:14 »

I will send you pm right away, Leo

Leo Blanchette · « **Reply #18 on:** August 10, 2013, 22:43 »

Try activating now and see if anything blows up.

WindyTai · « **Reply #19 on:** August 10, 2013, 22:47 »

Yayyyyy I can use it now!!

thank you very much Leo

so, what is really the problem? can you please tell me for further knowledge and I can be able to help others with the same problem

Leo Blanchette · « **Reply #20 on:** August 10, 2013, 22:50 »

There's probably some stray function not compatible with the latest version of PHP. Once I get that things should be fine.

WindyTai · « **Reply #21 on:** August 10, 2013, 22:56 »

thanks again

klsbear · « **Reply #22 on:** August 10, 2013, 23:29 »

Quote from: Leo on August 10, 2013, 22:50

There's probably some stray function not compatible with the latest version of PHP. Once I get that things should be fine.

Leo - should we hold off on updating to WP 3.6 for now pending an updated version of Symbiostock or is this a random thing that is only affecting some users?

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Author Topic: I install "symbiostock.zip" theme and got a white screen of death (Read 5376 times)

WindyTai

WindyTai

Kerioak~Christine

WindyTai

WindyTai

ShazamImages

cathyslife

WindyTai

plrang

ajt

chromaco

Leo Blanchette

Leo Blanchette

WindyTai

WindyTai

WindyTai

Leo Blanchette

WindyTai

Leo Blanchette

WindyTai

Leo Blanchette

WindyTai

klsbear

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