MicrostockGroup
Microstock Photography Forum - General => Symbiostock => Symbiostock - Technical Support => Topic started by: EmberMike on July 21, 2013, 10:34
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I just got an email from my first buyer saying that they can't download their purchase. They paid, which I confirmed in PayPal, but they didn't get the link to download the purchased file.
How can I resend a download link? And how do I identify which file it was? All I know is that it was Item #124, but I can't figure out how to find an image by that number.
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The images are sitting on your hosted server, with FTP you can check the file with that number. Let me check the folder they are in.
Also, the customer needs to be logged in and go to the Customer Licence and File Management Area, the file should be sitting there to download.
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YOur images sit here
/www/wp-content/uploads/symbiostock_rf_content
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Thanks Ron, much appreciated. I still don't know why the buyer didn't get the email to download their purchase, but at least I can figure out which file it was now and send it to them.
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I just got an email from my first buyer saying that they can't download their purchase. They paid, which I confirmed in PayPal, but they didn't get the link to download the purchased file.
How can I resend a download link? And how do I identify which file it was? All I know is that it was Item #124, but I can't figure out how to find an image by that number.
Congrats on sale.
You can install reveal ID pluggin that would be give ID for all the images that you can see under all images.
I think this should give correct ID
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This may work too - go to your Symbiostock management area of the dashboard and select the marketing tab. Down at the bottom is an option to download a CSV file of your images. The first column is the image ID number and the URL is listed too.
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You can install reveal ID pluggin that would be give ID for all the images that you can see under all images. I think this should give correct ID
This may work too - go to your Symbiostock management area of the dashboard and select the marketing tab. Down at the bottom is an option to download a CSV file of your images. The first column is the image ID number and the URL is listed too.
Both of those are very helpful tips. We may all be in this situation soon/someday, so thanks in advance for providing a little more savvy.
Nikd90, can you tell us the name of that plugin? Is it simply "Reveal ID" or something else?
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download this "cart manager" plugin from Leo, it is free now, you can see what images your registered user added to cart and also can see the purchases image thumbnail and ID.
http://www.microstockgroup.com/symbiostock-development-area/cart-manager-free-for-now (http://www.microstockgroup.com/symbiostock-development-area/cart-manager-free-for-now)
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YOur images sit here
/www/wp-content/uploads/symbiostock_rf_content
Actually, that is where the thumbnail and watermark version are stored.
The full size images are stored in symbiostock_rf.
Which brings up a question, which folder are images that have been purchased stored in?
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Which brings up a question, which folder are images that have been purchased stored in?
Someone else's ? ;D
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The full size images are stored in symbiostock_rf.
Which brings up a question, which folder are images that have been purchased stored in?
There is no separate folder for purchased images. In database there is only info, which images have been purchased, so when user goes to his "customer management area", he sees purchased images as thumbnails with download buttons, and each time he clicks on that button, Symbio code takes full size image from symbiostock_rf folder, resizes it (if purchased smaller than large) and sends to user.
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download this "cart manager" plugin from Leo, it is free now, you can see what images your registered user added to cart and also can see the purchases image thumbnail and ID.
[url]http://www.microstockgroup.com/symbiostock-development-area/cart-manager-free-for-now[/url] ([url]http://www.microstockgroup.com/symbiostock-development-area/cart-manager-free-for-now[/url])
Nice, I will thank Leo for that one. I was wondering how we were going to get information on purchases.
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This may work too - go to your Symbiostock management area of the dashboard and select the marketing tab. Down at the bottom is an option to download a CSV file of your images. The first column is the image ID number and the URL is listed too.
Great tip, that will come in handy in the future. As long as I can remember where it is ;)
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Please do a test purchase at some point. Version 2.5.5 should be virtually immune to problems like that unless something happens outside of your control (like the website going down when the purchase IPN happens). Let me know how it goes.
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Looks like this sale didn't register in Symbiostock at all. The buyer sent me a screenshot of their Customer License and File Management page and it's empty.
(http://www.emberstudio.com/random/failed-sale.jpg)
Anyone have any idea why this would happen? I'm going to run a test on my own to see if it happens again, but the fact that it already happened to a buyer is concerning.
Edited to add: Just did a test purchase and had the same result as the buyer did earlier today. No download links are showing up in the Customer License and File Management page. Looks like any transaction on my site is going to fail.
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I'm on my kindle. Are you using 2.5.5?
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I'm on my kindle. Are you using 2.5.5?
Yes. Should I be on 2.5.6?
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Gdeal... next thing would be to check which security plugins you are using. Also if a paypal folder does not exist on your root level you just have to toggle the theme.
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Here are my plugins:
(http://www.emberstudio.com/random/plugins.jpg)
Anything stand out as a potential problem?
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If running WP Super Cache plugin maybe the plugin has not been told not to cache the customer license file management page?
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If running WP Super Cache plugin maybe the plugin has not been told not to cache the customer license file management page?
I deactivated WP Super Cache and ran another test purchase and still have the same problem.
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...Also if a paypal folder does not exist on your root level you just have to toggle the theme.
The PayPal folder is the symbiostock_ipn folder, right?
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Did you ever download that cart plugin? You can grant missed downloaded to customers and see pending sales.
Empty cache and refresh the customer area that could be it
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...Also if a paypal folder does not exist on your root level you just have to toggle the theme.
The PayPal folder is the symbiostock_ipn folder, right?
if its at top level that's the one
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Also be sure the Bad Behavior plugin has the PayPal IPN server thing's IP address in BB's whitelist.
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Thanks for all of the suggestions, guys, but nothing is working. And somehow in all of this my Featured Images on the homepage are now gone.
I installed the Cart Manager plugin, and it's not showing any recent transactions. It shows the very first test transaction I made weeks ago, and that's it. Not the test purchases I made tonight, and not the buyer purchase from this morning.
I'm giving up for tonight, will dig back into it in the morning. I'm open to any other suggestions. Not sure what to do at this point.
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This is strange. Make me admin account?
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This is strange. Make me admin account?
Just sent you the login info.
Thanks for taking a look at this.
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Thanks for waiting. I checked everything out.
I'd turn off the bad-behavior plugin for now.
These are the settings I have to allow sales (and tests) to go through:
[url]https://www.paypal.com/[/url]
ipn.sandbox.paypal.com
notify.paypal.com
66.211.170.66
Bad behavior plugin is needed when your getting hammered with 20k spam attacks an hour, which was where I was when my server melted. In the meantime, you can live without it. It takes some tweaking and you should do some test sales before you leave it.
It does its job well, but sometimes too well!
Here's what I had found initially on the subject: https://totalwebservices.net/cms/bad-behavior-plugin-blocks-paypal-ipn/ (https://totalwebservices.net/cms/bad-behavior-plugin-blocks-paypal-ipn/)
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You can install reveal ID pluggin that would be give ID for all the images that you can see under all images. I think this should give correct ID
This may work too - go to your Symbiostock management area of the dashboard and select the marketing tab. Down at the bottom is an option to download a CSV file of your images. The first column is the image ID number and the URL is listed too.
Both of those are very helpful tips. We may all be in this situation soon/someday, so thanks in advance for providing a little more savvy.
Nikd90, can you tell us the name of that plugin? Is it simply "Reveal ID" or something else?
Martha, it is "reveal id". Just do a search on install pluggin. You will get it. It gives ID for all your pages, categories etc.
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Thanks for waiting. I checked everything out.
I'd turn off the bad-behavior plugin for now...
That did it, Leo. Just ran a test purchase and it went through perfectly.
Thanks for your help!