Author Topic: My site doesn't work I need help (Read 6037 times)

pling · « **on:** May 17, 2013, 12:45 »

Not sure whats is wrong, I go through the entire Symbiostock forum can't find anything related to this error.

1. I tried register a new user, it does not redirect me to a thank you page, just stay in the same page (do we need to create the thank you page our self?)

2. I received the Username and password email but the "Login" and "Licensing and Downloads" link wasn't linking anywhere.

3. after login to my website I try to make image buying, I selected one of the option then press the "Go to licenses & image" button, it doesn't bring me to checkout page, just stay in the same page.

Is this something to do with the activation of Symbiostock Network? I haven't active yet.
So far I installed two extra plugin which is "Fast Secure Contact Form" and Meteor Slides

one more thing how to remove the date appear in my Latest Image?

this is my website plingstock.com.

daveh900 · « **Reply #1 on:** May 17, 2013, 13:09 »

Disable your plug-ins and try again.

Where are you hosting?

pling · « **Reply #2 on:** May 17, 2013, 13:32 »

host at bluehost

Leo Blanchette · « **Reply #3 on:** May 17, 2013, 13:38 »

Hi there.

Can you make me an admin account leo[at]symbiostock.com and I will look into things?

pling · « **Reply #4 on:** May 17, 2013, 13:45 »

Quote from: Leo on May 17, 2013, 13:38

Hi there.

Can you make me an admin account leo[at]symbiostock.com and I will look into things?

Hi Leo thanks for coming to help, I just added you as admin and sent password to you. thanks

Leo Blanchette · « **Reply #5 on:** May 17, 2013, 13:57 »

When you first install the theme it creates a number of new pages which are used by the theme. Somehow they got deleted or (strangely) never got created. I've never seen that. So I deactivated/reactivated the theme and they re-spawned

.

Now the registration email and purchase / login links are all working properly.

pling · « **Reply #6 on:** May 17, 2013, 14:01 »

Quote from: Leo on May 17, 2013, 13:57

When you first install the theme it creates a number of new pages which are used by the theme. Somehow they got deleted or (strangely) never got created. I've never seen that. So I deactivated/reactivated the theme and they re-spawned .

Now the registration email and purchase / login links are all working properly.

this is strange i didn't delete any pages, I only see one page which is EULA page.

pling · « **Reply #7 on:** May 17, 2013, 14:06 »

Thank you for register page still not working, the one in my Pages was manually created by me, should I delete it and reactive the theme again?

Leo Blanchette · « **Reply #8 on:** May 17, 2013, 14:08 »

When you say not working, do you mean in your email? I did a run-through and everything was working after theme-toggle.

I don't think you have to reactivate. Let me know a little more what the problem is, maybe I am not understanding.

pling · « **Reply #9 on:** May 17, 2013, 14:14 »

I mean when register a new user, after submit should be redirect to a "thank for register page ", but I tried it again it still didn't redirect to thank you page. could it be because the "thank you for registering page" in Pages was manually created by me and not the one come with the theme. Coz i saw the "thank you for registering page" edit time was 2 hours ago.

Leo Blanchette · « **Reply #10 on:** May 17, 2013, 14:20 »

That is odd - its been so long since I used it...I wonder if that feature works in general? Does anyone else see it in action on their sites?

If you can hold off a bit, I can get back to that one a bit later. In general customers should be able to find their way around easily, but that page should be working as a bonus.

pling · « **Reply #11 on:** May 17, 2013, 14:25 »

Quote from: Leo on May 17, 2013, 14:20

That is odd - its been so long since I used it...I wonder if that feature works in general? Does anyone else see it in action on their sites?

If you can hold off a bit, I can get back to that one a bit later. In general customers should be able to find their way around easily, but that page should be working as a bonus.

Hi Leo, just help me when you are free, nowis 3.22am here, Is time to go sleep. Will continue tomorrow, if you found out what is wrong do update me here or email me. Thank you very much for your help.

Kerioak~Christine · « **Reply #12 on:** May 17, 2013, 14:57 »

I registered with your site and received the password so could log in and look around

plrang · « **Reply #13 on:** May 17, 2013, 15:03 »

Justfor your information Leo - I had the same issue with those lost pages. Due some circumstances I had to reinstall or reactiwate the SY theme (don't remember now) and it did help.
Although... now I have 2 copies of each of those pages [Customer license... and End user...].
Because i did not enable the Paypal yet I am 100% sure I did not do anything to those pages.
So maybe it will help you.

Those pages look empty, so it would be good to describe the initial pages count somewhere and fill them with short [THIS IS THE PAGE WHERE] description.

I did not mention it before, because I know it's beta so there may be some issues and things may look different than on the first installation videos and tuts

Leo Blanchette · « **Reply #14 on:** May 17, 2013, 15:26 »

Thanks for letting me know - hopefully during the test i can get most of this addressed.

jm · « **Reply #15 on:** May 17, 2013, 15:43 »

Same here. But I still can't get "Categories" page. Is it available or do I have to create it myself? Thanks.

plrang · « **Reply #16 on:** May 17, 2013, 16:33 »

@jm

one way is to change the Page Template from Default to "Categories Page",
while you edit/create your page,
it.s on the Page Attributes sidebar

jm · « **Reply #17 on:** May 17, 2013, 17:16 »

Thanks. It works. Few more years and I'm finished.

Quote from: plrang on May 17, 2013, 16:33

@jm

one way is to change the Page Template from Default to "Categories Page",
while you edit/create your page,
it.s on the Page Attributes sidebar

Quote from: plrang on May 17, 2013, 16:33

@jm

one way is to change the Page Template from Default to "Categories Page",
while you edit/create your page,
it.s on the Page Attributes sidebar

pling · « **Reply #18 on:** May 17, 2013, 22:38 »

Quote from: Leo on May 17, 2013, 14:20

That is odd - its been so long since I used it...I wonder if that feature works in general? Does anyone else see it in action on their sites?

If you can hold off a bit, I can get back to that one a bit later. In general customers should be able to find their way around easily, but that page should be working as a bonus.

Hi Leo, I solved it by deleted my exiting "thank you for registering page" and then reactivate Symbiostock theme and then reactive again the child theme, now after register the page will redirect to thank you for registering page

And by doing that now in my "Pages" also added one more page "Image Categories", this wasn't there yesterday.

Just to confirm the auto generated page is completely created, below are the pages I have now, If I still missing any page please let me know.

Customer Licence and File Management Area
End User License Agreement
Image Categories
Please Log In
Thank You For Registering

Thank you very much

Leo Blanchette · « **Reply #19 on:** May 17, 2013, 23:44 »

It looks like your all set. PS - Are you from China?

pling · « **Reply #20 on:** May 18, 2013, 10:39 »

Quote from: Leo on May 17, 2013, 23:44

It looks like your all set. PS - Are you from China?

Hi Leo, i m not from China, I am Chinese from Malaysia

你好吗？

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Author Topic: My site doesn't work I need help (Read 6037 times)

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