Author Topic: Paypal and image not delivered (Read 2851 times)

janb · « **on:** August 09, 2013, 06:08 »

I am having real trouble to get Paypal working. I am near the point of giving up this project.

I have wiped out my site and started all over again, so now only use the defaults, default plugins, default master theme, etc.
Wordpress 3.6 and SS 2.5.6

I made a Paypal Sandbox and started testing. Payments all go through, this works!
After the "thanks for payment" message from Paypal it doesn't return to my site, so I press the Paypal link to return to my " Customer Licence and File Management Area ".

Here I see the message:
Thank you for your purchase!
Items still in your cart, and not in your download area?
Wait a few seconds and refresh the page. Sometimes paypal takes a few minutes to notify us. If you still have problems, please contact us.

I get no email or no email is sent.
Mail does work on my site and I use the correct mail address.

So in short:
Sandbox payments work. Image is paid for but customer gets no image.
Help

janb · « **Reply #1 on:** August 09, 2013, 12:34 »

Ok, Happy, happy

Maybe I should not say this but don't use the Sandbox! No, do try it but success rate may not be high.

I was really fed up with Paypal sandbox. I called a friend if he could make a live purchase for $0.01 and that worked great. Within a few seconds we had emails and a box to download the image!

Tested the sandbox one more time, just to be sure, the financial transaction went ok but no mails or a download. No idea why.

Just for the fun I sent him the $0.01 back.

At last I can start building the site. Hurray!

Anita Potter · « **Reply #2 on:** August 09, 2013, 12:43 »

I remember reading another thread on here that clicking live worked better than sandbox. The sandbox is a pain to set up and run properly. I did that when I had a Zen Cart to sell physical goods it wasn't fun nor easy to set up.

Very happy to see you got it worked out

cathyslife · « **Reply #3 on:** August 09, 2013, 13:15 »

Quote from: janb on August 09, 2013, 12:34

Ok, Happy, happy

Maybe I should not say this but don't use the Sandbox! No, do try it but success rate may not be high.

I was really fed up with Paypal sandbox. I called a friend if he could make a live purchase for $0.01 and that worked great. Within a few seconds we had emails and a box to download the image!

Tested the sandbox one more time, just to be sure, the financial transaction went ok but no mails or a download. No idea why.

Just for the fun I sent him the $0.01 back.
At last I can start building the site. Hurray!

I never had much luck with sandbox either. So it is not you. I just switched to live and everything worked great.

jsfoto · « **Reply #4 on:** August 09, 2013, 13:30 »

I never run the sandbox, but started live immediately ... and never had problems.

Anita Potter · « **Reply #5 on:** August 09, 2013, 13:38 »

That's actually the last thing I have to do before going live is user signup and test purchase. Which probably won't be for another two days. My free site has to mitigate to my paid site.

Just nice that everyone's talking and other's helping to resolve problems everyone sees. Definitely better tech support for this than anything I've come across for other things.

munrotoo · « **Reply #6 on:** August 11, 2013, 08:12 »

I have been struggling with this also. I am getting the same results. The purchase goes through I am redirected to the content management area but the cart is still there as if I need to purchase the image and there is no link to download. I have waited several seconds and refreshed and still the download availability does not appear.

My site is live. It is not in test mode.

the autoreturn in paypal is http://sportsartzootoo.com/customer-licence-and-file-management-area/

Ronald tested this and got the download link, but I have tested it on several machines and in several browser and with different paypal logins and have never gotten the download link to appear. I just don't have faith in putting all my images up and keeping this site online if I can not get anything to download after purchase. I really want to fix this so I can get going on this site but I am at a loss as to what to try.

Ron · « **Reply #7 on:** August 12, 2013, 13:10 »

Never used the sandbox, went straight live, never had an issue

Leo Blanchette · « **Reply #8 on:** August 12, 2013, 20:55 »

Quote from: munrotoo on August 11, 2013, 08:12

I have been struggling with this also. I am getting the same results. The purchase goes through I am redirected to the content management area but the cart is still there as if I need to purchase the image and there is no link to download. I have waited several seconds and refreshed and still the download availability does not appear.

My site is live. It is not in test mode.

the autoreturn in paypal is http://sportsartzootoo.com/customer-licence-and-file-management-area/

Ronald tested this and got the download link, but I have tested it on several machines and in several browser and with different paypal logins and have never gotten the download link to appear. I just don't have faith in putting all my images up and keeping this site online if I can not get anything to download after purchase. I really want to fix this so I can get going on this site but I am at a loss as to what to try.

I'll double check. At this point (though its unlikely, but always possible) your not seeing consistent results becuse of browsers, and in turn that may be because the variables are not being "posted' properly, and that in turn may be due to an HTML error.

I'll double check that and get back. In the meantime, keep reporting problems.