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Microstock Photography Forum - General => Symbiostock => Symbiostock - Technical Support => Topic started by: bschell on August 07, 2013, 14:21

Title: Paypal Charged, Image not Delivered
Post by: bschell on August 07, 2013, 14:21

I've seen this discussed elsewhere on the board, but the solution always invlved some kind of security plugin, which I don't have.

A customer bought an image, Paypal took his money and sent me the payment email. The "Customer License Area" just shows the shopping cart, with no link to download the image.

Plugins that I have not deactivated:
Akismet
Jetpack by WordPress.com
Related Posts By Taxonomy
SYMBIOSTOCK - Emails and Notifications


The Customer Sees:

Thank you for your purchase!

Items still in your cart, and not in your download area?
Wait a few seconds and refresh the page. Sometimes paypal takes a few minutes to notify us. If you still have problems, please contact us.

Which never goes away.

Title: Re: Paypal Charged, Image not Delivered
Post by: picture5469 on August 07, 2013, 14:24

I think this is still a work in progress. Sometimes the customer has to refresh the page.

Does that mean you've been lucky enough to have a sale, if so well done

Title: Re: Paypal Charged, Image not Delivered
Post by: plrang on August 07, 2013, 14:29

Check this out http://stock.imagerion.com/symbiostock-paypal-issues/ (http://stock.imagerion.com/symbiostock-paypal-issues/)

Title: Re: Paypal Charged, Image not Delivered
Post by: bschell on August 07, 2013, 14:35

Quote from: picture5469 on August 07, 2013, 14:24

I think this is still a work in progress. Sometimes the customer has to refresh the page.

Does that mean you've been lucky enough to have a sale, if so well done

No, not a real sale yet, unfortunately, just a practice purchase from a friend. I'm wanting to get all the bugs worked out before I get too serious loading in thousands of images. Getting closer!

Quote from: plrang on August 07, 2013, 14:29

Check this out [url]http://stock.imagerion.com/symbiostock-paypal-issues/[/url] ([url]http://stock.imagerion.com/symbiostock-paypal-issues/[/url])

That link basically just says to disable security plugins, which I have done.

Title: Re: Paypal Charged, Image not Delivered
Post by: LesPalenik on August 07, 2013, 16:00

I experienced a similar problem, I suspect it was caused by the browser - I was running multiple WP sessions on the same computer, which I do all the time, but perhaps that creates sometimes problems.

The problem was solved by rebooting and re-logging to the website (on the buyer's side).

Title: Re: Paypal Charged, Image not Delivered
Post by: janb on August 08, 2013, 08:24

I have the same problem testing Paypal Sandbox. bschell, do you have this working now?

What is supposed to happen?
Does the customer suppose to see a link in the "Customer Licence and File Management Area"? Or do I have to make a download area?

This is what I have:
 Thank you for your purchase!
Items still in your cart, and not in your download area?
Wait a few seconds and refresh the page. Sometimes paypal takes a few minutes to notify us. If you still have problems, please contact us.

Title: Re: Paypal Charged, Image not Delivered
Post by: bschell on August 08, 2013, 11:34

No, still no luck. I've checked with Paypal, and my IPN is all good. It's just that after the transaction, Symbiostock doesn't give up the goods, even though the "Thank you for your purchase message" does display.

I'm about to give up. I've checked and messed with every possible setting. It *OUGHT* to be working.

Title: Re: Paypal Charged, Image not Delivered
Post by: Kerioak~Christine on August 08, 2013, 12:21

Which version are you using, this was a problem some time ago but was fixed as far as I am aware.   Is the email with the download link being sent to the "client".  Are you using live or sandbox?

Title: Re: Paypal Charged, Image not Delivered
Post by: bschell on August 08, 2013, 12:39

Quote from: Kerioak~Christine on August 08, 2013, 12:21

Which version are you using, this was a problem some time ago but was fixed as far as I am aware.   Is the email with the download link being sent to the "client".  Are you using live or sandbox?

Symbiostock Version 2.5.6
Wordpress 3.6
Plugins listed above

It didn't send any emails to the customer at all, but I did get the payment email from Paypal.

This was done with "live" Paypal.

Title: Re: Paypal Charged, Image not Delivered
Post by: bschell on August 08, 2013, 12:45

Also, if anyone wants to actually TRY buying something to see what happens, I've set the first image that displays on the home page to a penny for the "Blogee" size.  Image "Eye Love 5"

Title: Re: Paypal Charged, Image not Delivered
Post by: janb on August 08, 2013, 12:55

I have the same thing but with Sandbox. No email sent or recieved and no download available for customer.

version 2.5.6
WP 3.6

Title: bschell
Post by: bschell on August 09, 2013, 11:48

OK, this is weird. I just tried it again and it's working fine. I haven't changed anything since last night.

I messed with Paypal a bit the night before last, but nothing really yesterday.

I bought an image today, it showed up the customer area AND I got the appropriate email confirmation.

Very strange. Is there something on the network that could change and affect this?