MicrostockGroup
Microstock Photography Forum - General => Symbiostock => Symbiostock - Technical Support => Topic started by: redwater on July 08, 2013, 23:00
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Hi,
Is anyone experiencing a problem in processing images today? I have just uploaded a batch of 10 images but when I "process image to drafts", they appear in the "Drafts" but with no image preview, only the title, descriptions and keywords. I have been successfully publishing my images till now. Anyone have an idea on what's going on here? Thanks in advance.
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Just checking in - sounds like a memory problem with images that are too large. Did you up your memory already?
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Hi,
Is anyone experiencing a problem in processing images today? I have just uploaded a batch of 10 images but when I "process image to drafts", they appear in the "Drafts" but with no image preview, only the title, descriptions and keywords. I have been successfully publishing my images till now. Anyone have an idea on what's going on here? Thanks in advance.
what version are you using? I uploaded 300Mb of images and they processed fine tonight
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same here. processed about 100 photos to draft. A few 60MP panos among them. Everything worked like a charm (v2.5.5 on Blue Host). I didn't push it, though, and processed in batches of 20 to 25 at a time.
But hosting and php.ini (memory setting, imagemagic image processor ...) still make all the difference. There must detailed info on that on http://www.symbioguides.com/. (http://www.symbioguides.com/.)
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Just checking in - sounds like a memory problem with images that are too large. Did you up your memory already?
Where do I access that? ( sorry I'm still a noob at this things). I've been uploading images since May 2013 about 1,500 images, but this issue only occurred today. I'm hosted at Hostgator. And thanks guys for chiming in.
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I've put a quick post for increasing memory here...
http://www.symbiostock.net/increasing-the-memory-for-symbiostock-sites/ (http://www.symbiostock.net/increasing-the-memory-for-symbiostock-sites/)
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awesome! thanks for the link . will give it a go and will report back soon.
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...
But hosting and php.ini (memory setting, imagemagic image processor ...) still make all the difference. There must detailed info on that on [url]http://www.symbioguides.com/.[/url] ([url]http://www.symbioguides.com/.[/url])
has anyone had IM work with justhost?
I tried the php.ini change :
extension=imagick.so
but nothing happened
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I'm having the same problem. I just keep getting the error message -
No matching image files found. You may have named them incorrectly. Fix problem and re-upload. This file has been removed. Example: "my_stock_art.eps" or "my_stock_art.zip" must have accompanying ""my_stock_art.jpg" to be considered a valid set/file.
No, the images aren't too large. It's the same 4368x2912 that my camera creates for all other photos. Something changed today. Uploads no longer work. I'm on 2.5.5. The last time I could upload without having to update public info, or change ratings, was 2.4.8.
I'm to the point where my Symbiostock site is going on the back burner until these problems are worked out. It's not worth the effort in the interim. I feel like I'm just beating my head against the wall trying to figure out why my site can't take my photos any more.
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Just tried the Symbiostock Image Uploader, worked fine. Processed images worked fine.
2.5.5
Only problem is that it cant deal with my 25MP panorama. So I need to fix that somehow.
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I'm having the same problem. I just keep getting the error message -
I'm to the point where my Symbiostock site is going on the back burner until these problems are worked out. It's not worth the effort in the interim. I feel like I'm just beating my head against the wall trying to figure out why my site can't take my photos any more.
Please do not assume the sy theme is responsible for this. It was spontaneous and random for many people and even myself. It appears wordpress or something else has recently made the theme directory publically inaccessible. Since quite a few people are affected now I might be able ti get away with fixing that before Friday. Use ftp in meantime.
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My experience may be unrelated but I had problems processing old images of mine that were saved in Photoshop as "Progressive" jpg.
I had to re-save them as "Baseline" for ImageMagick to work properly.
Also worth mentioning is that I used to have a problem with files that were saved in the "Adobe RGB" color space so the image processor only could work correctly if the images were saved in sRGB.
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I just increased my memory as pointed out here but my 25mp panorama wont fly
No matching image files found. You may have named them incorrectly. Fix problem and re-upload. This file has been removed. Example: "my_stock_art.eps" or "my_stock_art.zip" must have accompanying ""my_stock_art.jpg" to be considered a valid set/file.
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Panorama processed to draft via FTP no problems
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I got similar problem, I changed memory settings, ftp upload works, shows file for processing, but no preview and after processing no image in draft. File is standard sRGB 11MB jpg. Not sure where the problem could be.
After I hit process image, only header appears : Process Images. and the page is blank.
Update : Oh I take it back, now it works for sRGB, seems not working for AdobeRGB
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I also found out that the jpeg image must be saved as "baseline (standard)" otherwise if it is saved as "progressive", they won't be processed. I just re-saved a batch of images to make it work.
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I'm trying to set up new Symbiostock site and having the same problems as stated before.
Uploading works just fine via ftp.
But when I press Process images errors begin to happen.
The most common for me is "Process" completes but the preview andt the file itself are either missing completely or have black area at the bottom (like processing kind of stopped in the middle of the image).
I'm on Dreamhost using ImageMagick and already increased php memory to 128M. Latest Symbiostock theme 2.5.6 here.
Downsizing files to around 4000px seems to help, but I'd like to have my images larger.
(https://www.evernote.com/shard/s91/sh/97721e07-fdfe-4d40-ab3e-49213da2eb6b/d612e2fb5a45b9eb290902a062631e73/res/7793a9c3-e1c7-48ba-af9d-907072365185/skitch.jpg?resizeSmall&width=832)
The file itself is in sRGB and Baseline, just 3.5Mb in size :( Any advice for newbie?
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I just spotted this thread. Don't know how I missed it before, because I've been having the same problems others mentioned. I actually called Bluehost tech support this AM to see if they could help, but no luck. The guy created a ticket and said somebody there would get back to me. :-)
All last week, I had no problem with this, but since Saturday or Sunday, only a few of each batch of 10-12 jpgs I upload make it all the way through to a draft that I can then get onto my pages. In a few cases, none of the images in a batch has made it that far. I've got some big content gaps in new pages as a result.
Will check to see if any of those images were saved as "progressive" or the wrong color space. It helps to know I'm not the only one having this problem! And if I get any feedback from Bluehost about the cause, I'll let ya'll know.
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The file itself is in sRGB and Baseline...
I believe that someone else had a problem with sRGB. Try saving it as RGB and processing it.
OK, forget that. I thought that you were saying it was aRGB...
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I'm running some tests to determine source of errors but I'm not a php programmer. Maybe Leo could find some of my feedback useful for debugging image processor code.
I have found that if I get such "image cut in half" - it doesn't go to symbiostock_rf folder, so reprocess function can't do anything to it because original file is gone.
Maybe it is possible to enable back some kind of error reporting in processor functions. Just a little log file to spot the bug?
I can provide my "100%-bug-generator" image file if that would help :'(
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I solved my problem today!!! With the help of a competent Bluehost technician (and my 2nd call there for help), the upload problem is solved.
Turns out, I didn't realize there was a 10MB upload limit. So everything smaller than that was uploading just fine, but larger images were disappearing into the ether. The Bluehost tech raised my upload limit today and now all's well.
I am very impressed with Bluehost, BTW. I've got other websites hosted by Dreamhost and HostGator, and Bluehost is by far the best.
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My problem is solved now. Couldn't do it with DreamHost, so went with BlueHost instead and I'm very impressed with its speed and ease of use. Thanks for suggestions everyone! :)
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My problem is solved now. Couldn't do it with DreamHost, so went with BlueHost instead and I'm very impressed with its speed and ease of use. Thanks for suggestions everyone! :)
I increased php memory on Dreamhost and had them restart fast CGI and apache instance. All good after that. They were very helpful.
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Can you please give me the link where the original watermark image stays? I've changed it and i think it's all messed up because of that.
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Can you please give me the link where the original watermark image stays? I've changed it and i think it's all messed up because of that.
wp-content/themes/symbiostock/inc/classes/image-processor/symbiostock-watermark.png
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Can you please give me the link where the original watermark image stays? I've changed it and i think it's all messed up because of that.
wp-content/themes/symbiostock/inc/classes/image-processor/symbiostock-watermark.png
Thanks mate.
All working fine now. Guess different watermarks mess up with the preview photo. Setting back to original cleared the problem for me
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Anyone having troubles processing images today? I've just uploaded about 150 files ( vector eps and jpeg) thru FTP and when I processed the images (using imagemagick) an error message came up below:
Fatal error: Call to a member function get_error_message() on a non-object in /home/xxxx/public_html/xxxxx.com/wp-content/themes/symbiostock/inc/classes/image-processor/symbiostock_image_processor.php on line 1127
I can't even delete the images from Process Image page. Any solution to this? Thanks in advance.
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Anyone having troubles processing images today? I've just uploaded about 150 files ( vector eps and jpeg) thru FTP and when I processed the images (using imagemagick) an error message came up below:
Fatal error: Call to a member function get_error_message() on a non-object in /home/xxxx/public_html/xxxxx.com/wp-content/themes/symbiostock/inc/classes/image-processor/symbiostock_image_processor.php on line 1127
I can't even delete the images from Process Image page. Any solution to this? Thanks in advance.
Delete them directly from the folder on the server, using Filezilla
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Do some of the images show up blank?
If so, can you process the good images?
If you can process the good images, you can then use the "Delete ALL Files" option from the pulldown at the bottom of the Process Images screen.
Alternatively, you can use that option to delete all files and start over again.
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Thanks for that. Only about 8 of the 150 plus images showed up and the "process delete files" is unclickable in the Process Image page. So just deleted them from the server as what Ron pointed out. I was limiting my FTP uploads to 50 to 60 per batch until today when I decided to up it a bit to 150 plus images and this happened. Is it a memory problem, do you think? I have set my memory to 100mb.
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Thanks for that. Only about 8 of the 150 plus images showed up and the "process delete files" is unclickable in the Process Image page. So just deleted them from the server as what Ron pointed out. I was limiting my FTP uploads to 50 to 60 per batch until today when I decided to up it a bit to 150 plus images and this happened. Is it a memory problem, do you think? I have set my memory to 100mb.
More than likely it could be a time-out problem. Or a memory problem. If (quite likely) your errors are set to NOT show, you will get a white screen.
BTW - If your using bluehost and require the use of a LONNGG running script, such as a huge batch-processing operation, you can get a dedicated IP if Im not mistaken.
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thanks, leo. i'm not sure now if it's a memory problem or a time-out. i uploaded a batch of 50 files and it made it thru. and then i upped the next batch to 60 and got the processing problem again. i'm on hostgator, BTW.
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At least we know its not an all-or-nothing scenerio.
Likely whats happening its its crashing on a file it doesn't like. Or it might be timing out. I'm impressed your doing 50 at a time.
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it's happened again. i've reduced that batch of 60 that crashed and uploaded it this time to 50 and it crashed. you may be right there, it might be a file in that batch that's spooking it.
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i'm on justhost and had a crash during processing today - then my justhost site itself was down for about 20' - not sure who caused what...
I had about 150Mb upl'd and it got thru 33/45 images. I've done up to 400 Mb before, but it may be time of day - I usually upload around 1 am pst
steve
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it's a weird coincidence and we're on different hosts. i usually upload a batch of no more than 100mb but i thought i might try my luck today by uploading around 200mb, but no joy there :)
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You could also check if any of your filenames contain some kind of special characters like ' or .(dot in the middle). Processor just doesn't seem to like those :)
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You could also check if any of your filenames contain some kind of special characters like ' or .(dot in the middle). Processor just doesn't seem to like those :)
I guess that I'm not the only one that uses dots/periods in their filenames... :)
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I am getting this error:
/home/content/xx/xxxxxxxxx/html/MYSITE/wp-content/themes/symbiostock/inc/classes/image-processor/symbiostock-watermark.png< ... Please check that you entered it correctly in your Settings Area. Default watermark used.
I have entered it correctly.. I never touched it since last time I uploaded images actually..
the thing is I uploaded my whole portfolio during SY version 1.0
today is the first day I tried to upload some images after the launch of version 2 and I got this issue.. I checked that watermark sits there in the correct folder on the server and the path is correct.. (I am on version 2.5.6 to be precise)
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I upgraded today and when I went to process I got this message:
"You browser doesn't have Flash, Silverlight, Gears, BrowserPlus or HTML5 support."
Up till now I wasn't having any problems uploading images under 10 MB using Firefox or Explorer.
Over 10 MB I still can't do even though I've gone through the changes. Also I upload basically one or two at a time. Bluehost. - Ed
www.dogfordstudios.com (http://www.dogfordstudios.com)
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I am getting this error:
/home/content/xx/xxxxxxxxx/html/MYSITE/wp-content/themes/symbiostock/inc/classes/image-processor/symbiostock-watermark.png< ... Please check that you entered it correctly in your Settings Area. Default watermark used.
I have entered it correctly.. I never touched it since last time I uploaded images actually..
the thing is I uploaded my whole portfolio during SY version 1.0
today is the first day I tried to upload some images after the launch of version 2 and I got this issue.. I checked that watermark sits there in the correct folder on the server and the path is correct.. (I am on version 2.5.6 to be precise)
cidepix:
I was getting the same weird error for a while, and then it magically fixed itself.
You can read about it here:
http://www.microstockgroup.com/symbiostock-technical-support/receiving-error-cannot-find-watermark-at-location/msg328943/ (http://www.microstockgroup.com/symbiostock-technical-support/receiving-error-cannot-find-watermark-at-location/msg328943/)
The only thing that I could advise trying is to change it to another file, save it, and then change it back, and save it again.
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I upgraded today and when I went to process I got this message:
"You browser doesn't have Flash, Silverlight, Gears, BrowserPlus or HTML5 support."
Up till now I wasn't having any problems uploading images under 10 MB using Firefox or Explorer.
Over 10 MB I still can't do even though I've gone through the changes. Also I upload basically one or two at a time. Bluehost. - Ed
[url=http://www.dogfordstudios.com]www.dogfordstudios.com[/url] ([url]http://www.dogfordstudios.com[/url])
According to the following thread, it looks like Bluehost is having issues today:
http://www.microstockgroup.com/symbiostock-hosting/the-server-can't-be-found/msg334751/#msg334751 (http://www.microstockgroup.com/symbiostock-hosting/the-server-can't-be-found/msg334751/#msg334751)
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I am getting this error:
/home/content/xx/xxxxxxxxx/html/MYSITE/wp-content/themes/symbiostock/inc/classes/image-processor/symbiostock-watermark.png< ... Please check that you entered it correctly in your Settings Area. Default watermark used.
I have entered it correctly.. I never touched it since last time I uploaded images actually..
the thing is I uploaded my whole portfolio during SY version 1.0
today is the first day I tried to upload some images after the launch of version 2 and I got this issue.. I checked that watermark sits there in the correct folder on the server and the path is correct.. (I am on version 2.5.6 to be precise)
cidepix:
I was getting the same weird error for a while, and then it magically fixed itself.
You can read about it here:
[url]http://www.microstockgroup.com/symbiostock-technical-support/receiving-error-cannot-find-watermark-at-location/msg328943/[/url] ([url]http://www.microstockgroup.com/symbiostock-technical-support/receiving-error-cannot-find-watermark-at-location/msg328943/[/url])
The only thing that I could advise trying is to change it to another file, save it, and then change it back, and save it again.
thanks, I will try that.. my host is godaddy btw..
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I upgraded today and when I went to process I got this message:
"You browser doesn't have Flash, Silverlight, Gears, BrowserPlus or HTML5 support."
Up till now I wasn't having any problems uploading images under 10 MB using Firefox or Explorer.
Over 10 MB I still can't do even though I've gone through the changes. Also I upload basically one or two at a time. Bluehost. - Ed
[url=http://www.dogfordstudios.com]www.dogfordstudios.com[/url] ([url]http://www.dogfordstudios.com[/url])
I think version 2.5.6 was supposed to fix this. You didnt say what version you upgraded to, so if you are on 2.5.6, i dont have an answer.
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I'm on 2.5.6 - something changed today.
I did find something on my PHP.ini file that I hadn't changed after talking to BlueHost.
upload_max_filesize = 10M
to
upload_max_filesize = 25M
trying ftp again to see if it works now.
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2.5.6
Worked yesterday and this morning.
Now I get the "You browser doesn't have flash" message if I try to use the web upload.
On FTP - I created the missing directory.
FTPed the files.
They come in with title/keyword/description (over 10 mb too I might add which is new after fixing the php.ini file)
Then when I try to Process all I get is a "PROCESS IMAGES" and the rest of the page is blank.
Then in "All Images" I get the text but no images.
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Ok I fixed it. The "toggling" worked. Didn't have a "2012" whatever that is but I had a Clean Theme and the Symbiostock 2.5.6
I activated the Symbiostock theme and then reactivated the Clean Theme and it cleaned everything up.
Everything appears to be working now. Even the ftp and the web upload with the larger upload size working. Yeah! Happy dance! Time for a beer.