Quote from: cathyslife stockphotos.com on August 31, 2013, 14:32

Quote from: Leo on August 31, 2013, 14:29

Quote from: cathyslife stockphotos.com on August 31, 2013, 14:26

I tried safari and chrome and they are the same after a few refreshes...doesnt move to download.

Gonna do a test purchase. Can you refund me after? thanks.

Yes, Ron did a test purchase on my site and was not able to get the image.

Yes, I can refund your image. I will go refund Ron, too.

I've done a few more tests. Refund them when you can.

So far the only thing I can see thats even slightly wrong is that I get a strange 301 moved response when the "post" is made to paypal. I'm still looking into it.

Also (unlikely) have you modified the cart-area page in a template at all? Thats one template I suggest nobody messes with.

I am not sure what you mean by modifying the cart-area page in a template. I made one modification to cart.php on line 278 to change DOWNLOAD to ADD TO CART, as was discussed in another thread. But you have reloaded the theme since then and I have not reloaded my cart.php file.

So are the images you purchase moving into the download area?

Refunded all your purchases, Leo, except the very latest. Will wait a few more minutes.

I responded to wrong thread -- Copied:

I think you are mistaking me for someone else. I have had minor issues with things, like everyone else, until 2.5.5. That was stable for me. Update to 2.5.6 was stable for me. Purchases have gone through just fine for months now, in fact I haven't had issues with that before at all. Not sure what you mean by "long term fight with Symbiostock."

With the rollback to 2.5.5 (2.5.6 simply fixed uploader/hosting issue) the cart does not drop purchases to the download area.

Here is all the "clues" the the puzzle so far.

• Firebug shows that all necessary post data is being submitted to paypal.
• Paypal's developer (fake) transaction works perfectly. Its meant to be a mirror-image of the real system. (Tests work in sandbox, not in paid environment for you)
• Rolling back to 2.5.5 - problem persists. Download not given.

Thats what I have so far. I'll keep noodling it. In the meantime can you check your IPN is turned off? Just in case its hijacking the process (unlikely, but just to make sure)

No, I don't get downloads. What I mean is your site is not doing it in this version or the rolled back version.

The last thing we can do is see if the IPN is going through at all (I suspect its not) simply by having the IPN script located in /symbiostock_ipn/ write a text document of the results. Its an annoying processes, but I'll do that quickly and update you. After that I'll have to depart for a bit to the other issues.

No problem. I understand. I have a plugin that says my site is down for maintenance. I will just put that back up until it's resolved.

Quote from: cathyslife stockphotos.com on August 31, 2013, 15:47

Thanks Leo.

IPN is disabled in paypal.

When YOU make a purchase live, not in sandbox, does it move to the download area for you? I have asked twice now. 

He answered it twice as well. It working in the sandbox, not in the live environment, 

Apparently you speak Leo-ese better than I do. Part of the problem is that some of the answers are in the other thread. 

Also in near future I'm going to set up an option for paypal response notes to be shown in your admin area so that your not completely in the dark. A script that simply writes you a note as to whats happening if paypal is talking to you.

I'll have an update ready tonight which fixes a few other named issues.

Paypal's developer (fake) transaction works perfectly. Its meant to be a mirror-image of the real system. (Tests work in sandbox, not in paid environment for you)

Doesnt say whether it works in paid environment for him. 

Thanks Leo.

Just a remote possibility.  Could it be that there are no images in your symbiostock-rf folder?

That's my problem discovered just today (see another thread in this section - Where are the thumbnails and preview images stored?).

Here's an update for a while on this one:

In the IPN script I have a little developer option which writes the results to a text file. IF THE IPN is called by paypal, it will write the results (such as buyer info, products, status) and if it fails due to *anything* it will simply write a failed document.

Basically this test works when the IPN script is called by paypal. Going a step further, I wrote in a little "hi I'm here" line just to make sure that the script was updating to the most recent version with every install. I got that response.

Final outcome:

Your site is talking to paypal, but paypal is not talking to your site in a paid setting. In a sandbox setting it works.

Where can i find this text file?

BTW this might be a late request, but I'll still see this thread if it doesn't have a LEO HELP on top of it. (Slightly embarassing and really you know I'm paying attention)

BTW this might be a late request, but I'll still see this thread if it doesn't have a LEO HELP on top of it. (Slightly embarassing and really you know I'm paying attention)

I was confused because i started the thread with this problem, jsnover was having the same issue, you fixed and answered her a few posts below mine, but i never heard back from you until yesterday. I will remove the LEO HELP. Will my site be magically fixed then? 


Its also slightly embarrassing to have had images for sale for months and now my site is useless.


My site was stable through 2.5.5 and 2.5.6. I was purchasing test images just fine. I have the same host that i have always had. No other settings have changed. All i did was update to 2.6.4. Last night when you were finished, i disabled two plugins that i think i added after the last successful test purchase which was 8-10-13. Disabling those changed nothing, so i dont think the issue is the plugins. Since the purchase is going through and emails are being sent, it doesnt seem like its a paypal thing. We are getting returned to the site just fine, that just doesnt seem to be triggering the image to move to the download section. I don't know what else i can try. You mentioned some updates, so i will check for those.

doesnt seem to be triggering the image to move to the download section. I don't know what else i can try.

It's not a directory permissions issue is it ?

It's very likely about paypal account type..

I remember talking to a paypal rep before starting to sell on my own site and I was told to get a premier or business account..

That's what I have for a long time now..