Author Topic: White screen after activating Symbiostock theme (Read 13019 times)

shutterhead · « **on:** June 16, 2013, 05:36 »

I activated the Symbiostock theme in WP and now I have nothing but a white screen for a website! what?? I can't even get into my dashboard to activate another them because nothing shows up! I removed the Symbiostock folder from my themes folder hoping it would revert to a default WP theme but it made no difference. I still have that white screen. How do I fix this?

Kerioak~Christine · « **Reply #1 on:** June 16, 2013, 05:43 »

I only ever had that when I tried editing a php file and mucked it up. First time I deleted Wordpress from my cPanel then reinstalled it, second time I had two windows open so could get in that way. Never heard of simply installing Symbiostock causing this problem maybe the upload got corrupted.

Things I would try (I do trial and error, not technical.
Shut down browser and reopen and hope it works
Go to cPanel and if brand new installation of WP delete and reinstall
If existing version with previous data (early versions of Symbiostock needed a clean version of Wordpress, do not know if that is still the case) then go to cPanel or somewhere on the hosting side of the website and do a backup, hopefully they provide one

shutterhead · « **Reply #2 on:** June 16, 2013, 05:56 »

Quote from: Tinny on June 16, 2013, 05:43

I only ever had that when I tried editing a php file and mucked it up. First time I deleted Wordpress from my cPanel then reinstalled it, second time I had two windows open so could get in that way. Never heard of simply installing Symbiostock causing this problem maybe the upload got corrupted.

Things I would try (I do trial and error, not technical.
Shut down browser and reopen and hope it works
Go to cPanel and if brand new installation of WP delete and reinstall
If existing version with previous data (early versions of Symbiostock needed a clean version of Wordpress, do not know if that is still the case) then go to cPanel or somewhere on the hosting side of the website and do a backup, hopefully they provide one

I was hoping to get around it without having to do a re-install. I don't want to try again if the problem is going to keep happening. I'm using the latest version of WP and it's a clean version as far as I know.

Kerioak~Christine · « **Reply #3 on:** June 16, 2013, 06:11 »

who is your host (that might help the more technically minded people) and where is your site, will see if I can see anything obvious which might help before they turn up ?

Ron · « **Reply #4 on:** June 16, 2013, 06:25 »

I had the same problem when fiddling with php files and a back up restore fixed it. But a normal install and not touch php shouldnt cause a white screen. But if you google white screen wordpress you will find a lot of hits talking about it.

sc · « **Reply #5 on:** June 16, 2013, 09:07 »

I had this happen here is what Leo had me do

1. You log into your cpanel or FTP and delete the theme folder. Replace it with the last theme that worked for you.

You then need to disable all plugins and reinstall the newest version of the theme.
Then one by one activate the plugins.

This worked for me and I have not had any problems since

Steve

cathyslife · « **Reply #6 on:** June 16, 2013, 12:47 »

Your install of WP is probably ok. As already mentioned, activate the Twenty Eleven theme, which will automatically deactivate the SY theme. Then delete the SY theme. Then reinstall.

Ron · « **Reply #7 on:** June 16, 2013, 13:01 »

Quote from: cclapper on June 16, 2013, 12:47

Your install of WP is probably ok. As already mentioned, activate the Twenty Eleven theme, which will automatically deactivate the SY theme. Then delete the SY theme. Then reinstall.

He cant do that, he cant access the dashboard. I had the same issue

Travelling-light · « **Reply #8 on:** June 16, 2013, 13:19 »

Once you get the white screen on everything, to fix it without a reinstall you need to get into the database. Most hosting setups have phpMyAdmin for this.

1. Fire up phpMyAdmin and select your database

2. Browse the wp_options table and find the option_name 'template' and 'stylesheet' rows which will have values symbiostock or symbiostock-child

3. Edit these both to twentytwelve

4. You should now be able to get back into your site. Delete and reinstall the symbiostock theme.

This is a popular pastime when tweaking Wordpress themes...

cathyslife · « **Reply #9 on:** June 16, 2013, 14:51 »

Quote from: Ron on June 16, 2013, 13:01

Quote from: cclapper on June 16, 2013, 12:47
Your install of WP is probably ok. As already mentioned, activate the Twenty Eleven theme, which will automatically deactivate the SY theme. Then delete the SY theme. Then reinstall.
He cant do that, he cant access the dashboard. I had the same issue

Ah. I misunderstood. Carry on.

shutterhead · « **Reply #10 on:** June 17, 2013, 08:21 »

Quote from: Tinny on June 16, 2013, 06:11

who is your host (that might help the more technically minded people) and where is your site, will see if I can see anything obvious which might help before they turn up ?

my host is serversfree my website is at bombastic.bugs3.com

shutterhead · « **Reply #11 on:** June 17, 2013, 08:22 »

Quote from: SC on June 16, 2013, 09:07

I had this happen here is what Leo had me do

1. You log into your cpanel or FTP and delete the theme folder. Replace it with the last theme that worked for you.

You then need to disable all plugins and reinstall the newest version of the theme.
Then one by one activate the plugins.

This worked for me and I have not had any problems since

Steve

How do I do a backup? I hadn't back up anything prior to activating the Symbiostock theme.

shutterhead · « **Reply #12 on:** June 17, 2013, 08:24 »

Quote from: SC on June 16, 2013, 09:07

I had this happen here is what Leo had me do

1. You log into your cpanel or FTP and delete the theme folder. Replace it with the last theme that worked for you.

You then need to disable all plugins and reinstall the newest version of the theme.
Then one by one activate the plugins.

This worked for me and I have not had any problems since

Steve

I did that... deleted the symbiostock themes folder. the other themes are still in the themes folder so do I still need to replace them? Also I do I disable plugins and reinstall the theme when I can't get to my dashboard?

shutterhead · « **Reply #13 on:** June 17, 2013, 08:25 »

Quote from: cclapper on June 16, 2013, 12:47

Your install of WP is probably ok. As already mentioned, activate the Twenty Eleven theme, which will automatically deactivate the SY theme. Then delete the SY theme. Then reinstall.

I can't activate or deactivate anything because I can't get into my dashboard.... the screen is white... all white... nothing else.

shutterhead · « **Reply #14 on:** June 17, 2013, 08:32 »

Quote from: Travelling-light on June 16, 2013, 13:19

Once you get the white screen on everything, to fix it without a reinstall you need to get into the database. Most hosting setups have phpMyAdmin for this.

1. Fire up phpMyAdmin and select your database

2. Browse the wp_options table and find the option_name 'template' and 'stylesheet' rows which will have values symbiostock or symbiostock-child

3. Edit these both to twentytwelve

4. You should now be able to get back into your site. Delete and reinstall the symbiostock theme.

This is a popular pastime when tweaking Wordpress themes...

neither 'template' nor 'stylesheet' appear in that table, could I create them somehow?

Kerioak~Christine · « **Reply #15 on:** June 17, 2013, 08:39 »

My guess would be that the problem is your host. A free hosting service with only 10Gb of space and 100 Gb of bandwidth is not going to get you very far.

Try using one of the recommended hosts

shutterhead · « **Reply #16 on:** June 17, 2013, 08:41 »

Quote from: shutterhead on June 17, 2013, 08:32

Quote from: Travelling-light on June 16, 2013, 13:19
Once you get the white screen on everything, to fix it without a reinstall you need to get into the database. Most hosting setups have phpMyAdmin for this.

1. Fire up phpMyAdmin and select your database

2. Browse the wp_options table and find the option_name 'template' and 'stylesheet' rows which will have values symbiostock or symbiostock-child

3. Edit these both to twentytwelve

4. You should now be able to get back into your site. Delete and reinstall the symbiostock theme.

This is a popular pastime when tweaking Wordpress themes...
neither 'template' nor 'stylesheet' appear in that table, could I create them somehow?

Ok, I did find them eventually and did as you suggested and it worked!! Yay! Thank you! You're a life saver

Any idea why the problem occurred though? Could it be a server issue?

shutterhead · « **Reply #17 on:** June 17, 2013, 17:36 »

Quote from: Tinny on June 17, 2013, 08:39

My guess would be that the problem is your host. A free hosting service with only 10Gb of space and 100 Gb of bandwidth is not going to get you very far.

Try using one of the recommended hosts

Thanks Tinny,

I'll look into it

dmg · « **Reply #18 on:** July 16, 2013, 09:28 »

I have same problem on my local testing host. I've tried all advice from this thread and nothing worked.
I am not going to re-install my WP or the theme again and again as it is of no use.
What I have noticed is that when I'm trying to see the theme with 'Live Preview' it is going to /wp-admin/customize.php?theme=symbiostock link with the same white screen as a result.
I have also defined WP memory limit to 128M and still with no change.
In debug mode I'm getting this message:
Fatal error: Call-time pass-by-reference has been removed in /var/www/mysite/wp-content/themes/symbiostock/inc/classes/network-manager/network-manager.php on line 1645

elilena · « **Reply #19 on:** July 16, 2013, 10:01 »

Sorry for my English

Thus I have done: go to the C-Panel and rename the Plugin folder in Plugin-Temp. Then provide a new Plugin folder. The white screen is away and you can log in.
Now move the plugins of the "-temp" folder one after the other in the empty,new Plugin folder and kontroll whether all OK is. It takes 5 min

Delate the "-temp" folder.

My Symbiostock site: www.elilena.com

cathyslife · « **Reply #20 on:** July 16, 2013, 10:10 »

Quote from: dmg on July 16, 2013, 09:28

I have same problem on my local testing host. I've tried all advice from this thread and nothing worked.
I am not going to re-install my WP or the theme again and again as it is of no use.
What I have noticed is that when I'm trying to see the theme with 'Live Preview' it is going to /wp-admin/customize.php?theme=symbiostock link with the same white screen as a result.
I have also defined WP memory limit to 128M and still with no change.
In debug mode I'm getting this message:
Fatal error: Call-time pass-by-reference has been removed in /var/www/mysite/wp-content/themes/symbiostock/inc/classes/network-manager/network-manager.php on line 1645

If you have tried this, i apologize. You might try toggling the theme off and on again a second time...i think i remember reading this as a solution.

Amanda_K · « **Reply #21 on:** July 16, 2013, 12:39 »

It's a bit hard to tell what could be happening without knowing much about your local testing setup, a little Googling looks like that error may have to do with the PHP version being used. Can you check that for us?

Also, just curious did you activate the network? I'm not certain if that would cause errors on a local environment depending on the set up. I took a look at the line it's referencing and I don't see an obvious cause for the error but I'll send AJT a note to double check since it looks like it's in his network search function.

dmg · « **Reply #22 on:** July 16, 2013, 13:00 »

Quote from: Amanda_K on July 16, 2013, 12:39

It's a bit hard to tell what could be happening without knowing much about your local testing setup, a little Googling looks like that error may have to do with the PHP version being used. Can you check that for us?

Also, just curious did you activate the network? I'm not certain if that would cause errors on a local environment depending on the set up. I took a look at the line it's referencing and I don't see an obvious cause for the error but I'll send AJT a note to double check since it looks like it's in his network search function.

I am on newest LAMP server at Ubuntu 13.04
WordPress Version: 3.5.2
PHP Version: 5.4.9-4ubuntu2.1
MySQL Version: 5.5.31-0ubuntu0.13.04.1
Web Server: Apache/2.2.22 (Ubuntu)
and as it is on my home computer, which is connected to internet through the local cable provider, I have no network activated.
I have tried deleting and installing theme a few timed and it still pointing to network-manager.php as causing problem.

ajt · « **Reply #23 on:** July 16, 2013, 13:14 »

Yes, that '&' is my fault and it will be fixed. It should not be there (I've put & in function call instead of header). But I think that it has nothing common with blank screen. This & is reported as a bug in debug mode (as it was) or sometimes as a warning only in rare php versions, but maybe...

I've sent you PM with link to theme with & bug fixed.
Try it and let me know if it works.

Leo Blanchette · « **Reply #24 on:** July 16, 2013, 14:34 »

I am just checking in quickly - let me know if you've solved this.

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Author Topic: White screen after activating Symbiostock theme (Read 13019 times)

shutterhead

Kerioak~Christine

shutterhead

Kerioak~Christine

Ron

sc

cathyslife

Ron

Travelling-light

cathyslife

shutterhead

shutterhead

shutterhead

shutterhead

shutterhead

Kerioak~Christine

shutterhead

shutterhead

dmg

elilena

cathyslife

Amanda_K

dmg

ajt

Leo Blanchette

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