MicrostockGroup

Agency Based Discussion => Sites that no longer exist => Veer => Topic started by: Dook on July 27, 2009, 02:14

Title: Approved files gone
Post by: Dook on July 27, 2009, 02:14
Suddenly all my approved files are gone. I had about 150 approved files yesterday and now it shows zero. Pending and rejected are there, but approved not. Does anybody know what is going on?
Title: Re: Approved files gone
Post by: borg on July 27, 2009, 03:31
Same to me!

I think they are moving them...
Title: Re: Approved files gone
Post by: gbalex on July 27, 2009, 10:14
Does anyone have an email to contact tech support

There also seems to be a problem with my account.
Title: Re: Approved files gone
Post by: bittersweet on July 27, 2009, 10:23
Quote from: gbalex on July 27, 2009, 10:14
Does anyone have an email to contact tech support

There also seems to be a problem with my account.

I emailed them yesterday at the address shown on the contributor home page: [email protected]
Title: Re: Approved files gone
Post by: Brian O'Shea on July 27, 2009, 11:35
Hi All -

If you're not seeing your files - rest assured they are still in our system.

*** One thing to check first ---- if you have NOT completed the royalty and withholding tax registration process yet - please do so now. You must complete this step before your images are searchable and can be licensed. ***

To do this: click the "provide more information" link in the text at the top of your workspace to enter in royalty payment and withholding tax information to complete your registration. This will remove the hold on your files.

Your images should show up within 24 hours afterward (during the next search refresh).


- Brian
Title: Re: Approved files gone
Post by: borg on July 27, 2009, 12:39
My approved files are in my dashboard again...

But,where is earnings summary,statistic etc.?
Title: Re: Approved files gone
Post by: Brian O'Shea on July 27, 2009, 12:56
Quote from: borg on July 27, 2009, 12:39
My approved files are in my dashboard again...

But,where is earnings summary,statistic etc.?

Hi Borg -

I'll have more news on this later today in the full rundown:  but you can find basic real-time information for # of views, # of downloads and total royalties earned for each file on the Approved tab of your Dashboard.

Note that this information reflects data starting from yesterday onwards. As we've now switched to a fully credit-based purchase and royalty system and are paying royalties according to the VMP royalty rate card, stats from the Phase 1 Preview of Veer Marketplace are not included.


- Brian
Title: Re: Approved files gone
Post by: cidepix on July 27, 2009, 13:11
Quote from: Brian O'Shea on July 27, 2009, 12:56
Note that this information reflects data starting from yesterday onwards. As we've now switched to a fully credit-based purchase and royalty system and are paying royalties according to the VMP royalty rate card, stats from the Phase 1 Preview of Veer Marketplace are not included.
- Brian

Brian,

When I do a search on veer marketplace for any keyword I get en error I didn't used to get on veer. It says "A script on this page causes internet explorer run slow and your computer can become unresponsive"

Yes, it does become unresponsive. I don't get this error when I use google chrome. This problem may be preventing many internet explorer users find what they want and customers may be getting pissed right now.. I don't know if you are aware of the issue.
Title: Re: Approved files gone
Post by: Brian O'Shea on July 27, 2009, 13:23
Quote from: cidepix on July 27, 2009, 13:11
Quote from: Brian O'Shea on July 27, 2009, 12:56
Note that this information reflects data starting from yesterday onwards. As we've now switched to a fully credit-based purchase and royalty system and are paying royalties according to the VMP royalty rate card, stats from the Phase 1 Preview of Veer Marketplace are not included.
- Brian

Brian,

When I do a search on veer marketplace for any keyword I get en error I didn't used to get on veer. It says "A script on this page causes internet explorer run slow and your computer can become unresponsive"

Yes, it does become unresponsive. I don't get this error when I use google chrome. This problem may be preventing many internet explorer users find what they want and customers may be getting pissed right now.. I don't know if you are aware of the issue.

Hi cidepix -

Thanks for reporting this bug - I believe our developers are aware of this particular issue, but I'll pass your findings on to them just in case.

- Brian


Title: Re: Approved files gone
Post by: Brian O'Shea on July 27, 2009, 13:24
Quote from: cidepix on July 27, 2009, 13:11
Quote from: Brian O'Shea on July 27, 2009, 12:56
Note that this information reflects data starting from yesterday onwards. As we've now switched to a fully credit-based purchase and royalty system and are paying royalties according to the VMP royalty rate card, stats from the Phase 1 Preview of Veer Marketplace are not included.
- Brian

Brian,

When I do a search on veer marketplace for any keyword I get en error I didn't used to get on veer. It says "A script on this page causes internet explorer run slow and your computer can become unresponsive"

Yes, it does become unresponsive. I don't get this error when I use google chrome. This problem may be preventing many internet explorer users find what they want and customers may be getting pissed right now.. I don't know if you are aware of the issue.

Cidepix -

Meant to ask - what version of IE are you seeing this on?

Thanks!

- Brian
Title: Re: Approved files gone
Post by: cidepix on July 27, 2009, 13:30
Quote from: Brian O'Shea on July 27, 2009, 13:24

Cidepix -

Meant to ask - what version of IE are you seeing this on?

Thanks!

- Brian

The latest IE on windows vista, also on a brand new PC which has no other problems at all about the internet. The version is IE8. I think this is the latest, not sure..
Title: Re: Approved files gone
Post by: Dook on July 27, 2009, 14:21
My approved files are back, after I completed tax information.
Thanks, Brian!