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Author Topic: Dashboard Issues?  (Read 10945 times)

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« on: July 15, 2012, 14:03 »
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I haven't been able to access my Veer Dashboard in almost a week. I've tried from different computers, and even from different networks. If I go to "Workspace", it's fine. But if I click on Dashboard the wheels just spin until I get a Timeout Expired message.

Anyone experiencing similar issues?


« Reply #1 on: July 15, 2012, 14:43 »
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It was down for me last night and this morning, got a message about them coming back soon.  I tried a couple of times today, and got to their webpage, but the dashboard wouldn't load, just some script database error. Eventually, I was able to view the dashboard page, but it took several times.

« Reply #2 on: July 15, 2012, 15:03 »
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It's very buggy. After a few refreshes it finally shows up, but it's definitely something wrong with that page. The rest of the site seems to work well, except for the Dashboard page.

« Reply #3 on: July 15, 2012, 15:15 »
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it aint a 1st

« Reply #4 on: July 15, 2012, 15:32 »
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I haven't been able to access the dashboard (other parts of the site work) since last weekend or so. It's really not of much concern as sales are so sluggish there, but I find it rather telling that they leave something broken for so long - and no blog entry or any other indication this matters to them in any way...

« Reply #5 on: July 15, 2012, 15:34 »
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I haven't been able to access the dashboard (other parts of the site work) since last weekend or so. It's really not of much concern as sales are so sluggish there, but I find it rather telling that they leave something broken for so long - and no blog entry or any other indication this matters to them in any way...

I should have waited for your post ;D

« Reply #6 on: July 15, 2012, 15:40 »
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Is there any way to tell if you made sales, or what your balance is, without using the Dashboard? It's a little unsettling to not have access to your funds, or to see if you are getting sales.  :-\

« Reply #7 on: July 15, 2012, 17:43 »
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It seems to be working again.  It's been sluggish loading the page the last few days.  Hopefully it won't lead to them being sluggish with making payments for those of us who are waiting for it.

Wim

« Reply #8 on: July 16, 2012, 05:22 »
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Least of my worries with this agency.

They started to follow others in absurd rejections, I'm about to quit this agency.
When will these agencies start hiring qualified professional people that have more experience then taking a few photography classes or use the rejection button as a toy.
Microstock is looking more and more like one big kindergarten.

Anyway, site loading is slow, port is not updating for a long time but other then that I can access everything on site.

« Reply #9 on: July 16, 2012, 07:25 »
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I haven't been able to access my Veer Dashboard in almost a week. I've tried from different computers, and even from different networks. If I go to "Workspace", it's fine. But if I click on Dashboard the wheels just spin until I get a Timeout Expired message.

Anyone experiencing similar issues?

Same here, but now it eventually appears. I go for coffee or pick up the guitar.

« Reply #10 on: July 24, 2012, 11:08 »
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A week later and it seems little has changed. I still can't load the Dashboard.

« Reply #11 on: July 24, 2012, 11:34 »
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Things have seemed OK for the last few days, but like Dan, this morning I can't load the dashboard, even with a couple of refreshes.

After the utter debacle of the Alamy partnership I had expected some sort of follow up communication from Veer - via blog, contributor newsletter or here. Then with these outages, I looked for something in the blog. Nada.

Are they just walking away from this - no new development or fixes and just let things chug along hoping to pull in a little more cash from their investment? I stopped uploading when the Alamy thing happened and haven't restarted - waiting for some sort of statement of where they're going with partnerships (and our royalties on such deals).

I periodically get a burst of optimism about Veer - that perhaps it has a future as a top middle tier site. Not feeling that right now.

« Reply #12 on: July 24, 2012, 11:47 »
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I periodically get a burst of optimism about Veer - that perhaps it has a future as a top middle tier site. Not feeling that right now.

they need to sort this out once for all, its getting very annoying

Wim

« Reply #13 on: July 24, 2012, 11:54 »
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Are they hosting on a usb stick? Who took it out?
« Last Edit: July 24, 2012, 11:56 by Wim »

« Reply #14 on: July 25, 2012, 15:57 »
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Not just a dashboard issue anymore -the site went down over 12 hours ago and is still down (there is an apology notice up). On the plus side, that loaded almost instantly without the usual long wait for anything to appear. Regards, David.

ETA OK I may owe Veer an apology here! Just switched browsers (to Google Chrome) and got in as normal. When I switched back to IE9 I'm still getting the apology notice saying the site is down.  Just down for IE users then?
« Last Edit: July 25, 2012, 17:26 by Newsfocus1 »

« Reply #15 on: July 25, 2012, 18:05 »
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I'm having issues in Firefox, too.

Microstock Man

  • microstockman.com

« Reply #16 on: July 25, 2012, 20:43 »
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On a fast ADSL2+ connection I can wait around a minute for the dashboard page to show up most days. Sometimes longer. It's amazing how slow Veer can be. Speaking of which, still waiting on review of images submitted OVER a month ago!!

Really wish they would get some of these things together, as I quite like Veer in some respects, but these sort of issues make them difficult to deal with.

Wim

« Reply #17 on: July 26, 2012, 01:37 »
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On a fast ADSL2+ connection I can wait around a minute for the dashboard page to show up most days. Sometimes longer. It's amazing how slow Veer can be. Speaking of which, still waiting on review of images submitted OVER a month ago!!

Really wish they would get some of these things together, as I quite like Veer in some respects, but these sort of issues make them difficult to deal with.

Yup, agency has a lot potential and doing good for some but they need to find a better host and stop lagging behind (port updates, reviews, etc)

« Reply #18 on: July 27, 2012, 17:17 »
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Seriously, what the heck is going on at Veer?   I guess their definition of "right back" and mine mean something different alltogether.  Right back next week? Month?  Year?

« Reply #19 on: August 02, 2012, 15:30 »
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One week later and its STILL not fixed (at least it isnt for me..).
Bad points for you Veer  >:(

« Reply #20 on: August 03, 2012, 06:01 »
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Veer becomes more and more uninteresting for me in any case...
It's normal that the dashboard works not reliable.
It's normal that the rpd and rpi goes down.
It's normal that the inspection time is toooo long.
It's normal that the communication does not work as it should work.
It's normal that the fact, that Corbis is behind Veer, means absolutly nothing.
For me Veer works normal.
But they started hopefully for me.
Long time ago...

« Reply #21 on: August 09, 2012, 10:42 »
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They can sort the site out before they'll get any more uploads from me.

« Reply #22 on: August 09, 2012, 13:22 »
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Often I get in a chuff because I can't get onto the contributor site (today it's a new one - 505 messages) then I check Veer.com to see if they are in fact still in business and the customer site is always fast to load - never seems to have the same issues (at the same time at least) :)

« Reply #23 on: August 10, 2012, 06:29 »
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Often I get in a chuff because I can't get onto the contributor site (today it's a new one - 505 messages) then I check Veer.com to see if they are in fact still in business and the customer site is always fast to load - never seems to have the same issues (at the same time at least) :)

Great. So they are still selling stuff, just not telling suppliers about what they've sold. Wonderful. Don't you just love it.

« Reply #24 on: August 10, 2012, 07:43 »
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For me, the last sale at Veer was July 31 - as if they were taking August off! I keep expecting to hear they're shutting down, but perhaps they'll bring in the crash cart and revitalize the place...

lisafx

« Reply #25 on: August 13, 2012, 15:34 »
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I wish I had any idea what, if anything, I am earning at Veer.  Haven't been able to get to the dashboard in days.  And unlike every other site I contribute to, they don't show your running total anywhere else that I can see.   >:(

« Reply #26 on: August 13, 2012, 16:39 »
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This dashboard issue is extremely annoying, combined with the poor sales in the last weeks.

« Reply #27 on: August 21, 2012, 05:46 »
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Dashboard is still broken, I haven't been able to see how many sales I haven't had for many days either.  It is very poor that this hasn't been addressed yet.

« Reply #28 on: August 21, 2012, 05:57 »
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I just checked (haven't been keeping track regularly as I'm away) and it was working. Sales are slow, but the dashboard did come up (slowly)

Noedelhap

  • www.colincramm.com

« Reply #29 on: August 21, 2012, 09:03 »
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This is ridiculous.

« Reply #30 on: August 21, 2012, 16:49 »
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slow site loading
slow sales
slow reviews ...

The whole site should be renamed to VEERy SLOW.
 

« Reply #31 on: August 25, 2012, 04:22 »
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I wonder if anyone from Veer would like to use this forum to offer an explanation as to why the Contributor section of Veer is - and has been - inoperable for weeks. I sent an email to Veer over a week ago requesting information and I haven't even had the courtesy of a reply. This is becoming inexcusable.

« Reply #32 on: August 25, 2012, 06:01 »
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I haven't been able to use Dashboard either but if I go to Workspace instead I can then (usually!) click on either Approved or Rejected and see total earnings.  The Statistics link for me has not worked at all in over a month.

c h e e r s
fred

« Reply #33 on: September 23, 2012, 12:49 »
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Dashboard is still broken, I haven't been able to see how many sales I haven't had for many days either.  It is very poor that this hasn't been addressed yet.

If you can't get into Dashboard, you don't know how much you earn.

If you don't know how much you earn, you won't know how much you'll be paid.

If you don't know how much you'll be paid, you won't know when you'll be paid.

Not too bad for them.

But it's bad for us.

« Reply #34 on: September 25, 2012, 20:57 »
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I haven't been able to access my Veer Dashboard in almost a week. I've tried from different computers, and even from different networks. If I go to "Workspace", it's fine. But if I click on Dashboard the wheels just spin until I get a Timeout Expired message.

Anyone experiencing similar issues?

As far as I'm concerned Veer Dashboard is being "disabled". I don't bother to click on it anymore.


« Reply #35 on: September 26, 2012, 06:28 »
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I cant' go to dashboard with Chrome, but with Firefox it works. My problem is that I can't upload any files! Veer FTP isn't working since months, browser upload crashes regurarly.

Microstock Man

  • microstockman.com

« Reply #36 on: September 28, 2012, 02:59 »
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Been having huge issues with dashboard, its just crazy. Usually if I refresh the page about 15 times it eventually gets there. But come on Veer, this needs to be fixed!!

« Reply #37 on: September 28, 2012, 03:14 »
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I'm using Opera and not able to access dashboard for quite some time now.

Don't they have a technical department in Veer?  :(

« Reply #38 on: September 30, 2012, 16:51 »
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two and a half months and we are still having dashboard issues... maybe 3!

« Reply #39 on: September 30, 2012, 18:27 »
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I can't upload there at the moment. Veer is becoming a bit of a joke.

« Reply #40 on: September 30, 2012, 21:07 »
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I can get to the dashboard alright, but when I try to access the stats page, I get "Not found (error to origin)", whatever that means.

w7lwi

  • Those that don't stand up to evil enable evil.
« Reply #41 on: September 30, 2012, 21:31 »
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Log-in is quick and easy.  Click on the Dashboard tab and go have a cigarette.  Then take the wife out to dinner and a show.  Stop off for a nightcap on the way home.  When you get back, see if the Dashboard has come up yet or not.  If you're lucky, 50% of the time it will be up.

microstockphoto.co.uk

« Reply #42 on: October 01, 2012, 01:02 »
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Now I get this error message when I click on dashboard:

"Not found (error to origin)"

STILLFX

« Reply #43 on: October 01, 2012, 01:43 »
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Sent email to Ryan at support.
Hopefully he sorts the problems out soon.

« Reply #44 on: October 01, 2012, 03:26 »
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Looks like it's working now!

Microstock Man

  • microstockman.com

« Reply #45 on: October 01, 2012, 20:53 »
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Working? Not at all! It's actually gotten worse! I used to be able to access the stats page after a bunch of attempts, now it doesn't work at all.

How am I meant to know what i've earned!!?? Come on Veer!
« Last Edit: October 01, 2012, 20:58 by Microstock Man »

STILLFX

« Reply #46 on: October 02, 2012, 13:31 »
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Got this reply via email:

"We are aware of the issues with uploading and our tech team is currently working on it.  Our apologies for the interruption.

Regards,
Ryan

Contributor Service
Veer"
 


« Reply #47 on: October 04, 2012, 06:43 »
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I'm trying to upload my 10-images-for-an-application set but it won't let me upload anymore than 6. I've tried different exports, different folders but it won't play. Bah.

« Reply #48 on: October 04, 2012, 07:22 »
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Blimey, that was a faff. I re-exported the images at 90% quality (like it says to consider in the instructions) and reduced the size of the bigger (D800) files and it accepted them.

« Reply #49 on: October 07, 2012, 09:45 »
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I haven't been able to get to that stats page for days, so whoever is "working on it" needs to work faster or better!

I can get to the contributor dashboard and see from the summary numbers there that they have processed a pending payment for later this month and that there is a small amount earned since October 1st. As soon as I get the money owed, I'll need to decide whether or not to pull the plug. I keep hoping they'll get their act together.

« Reply #50 on: October 11, 2012, 04:06 »
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I'm getting the Not found (error to origin) issue as well.  If you go to http://contributor.veer.com/dashboard/Approved then you can see if you've gotten any downloads.  Until the stats page is fixed then that'll have to be the work around for me to see if I get anything just won't be able to see what it was.

« Reply #51 on: October 11, 2012, 04:22 »
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I'm getting the Not found (error to origin) issue as well.  If you go to http://contributor.veer.com/dashboard/Approved then you can see if you've gotten any downloads.  Until the stats page is fixed then that'll have to be the work around for me to see if I get anything just won't be able to see what it was.


Thanks Anita.

I remembered Opera used to work when Explorer failed. But not anymore.

« Reply #52 on: October 11, 2012, 04:45 »
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Getting the Not Found message some of the time but when I do get in and try and upload (via the web site uploader not FTP) it goes through the upload stage and then a message Image Not Processed (Unknown error) appears. Been trying for a week now. Regards, David.

« Reply #53 on: October 11, 2012, 10:00 »
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My reply from Ryan in contributor service yesterday was "... our tech team is working to correct it now, but it may still be a few days until we have things rolling more efficiently. " The suggested workaround of refreshing the page no longer works for me (it used to).

I appreciate getting a prompt response from support, but I find it impossible to believe this problem would take long to fix if it were any sort of priority - IOW if this were a customer focused part of the site it would be fixed in hours.

It seems that spending any money or time on contributor related things isn't happening at any of the agencies (even SS has left the mobile site for iPhones broken since iOS6 shipped weeks ago).

« Reply #54 on: October 25, 2012, 07:10 »
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25th now and still can't upload photos.

« Reply #55 on: October 25, 2012, 07:41 »
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25th now and still can't upload photos.
And the worst thing is that it still lets you go through the upload process before giving you the "not processed" message. If they know it's broken can't they just switch it right off until they get around to fixing it? The lack of communication here (or on their Facebook/Twitter pages) doesn't help matters. Regards, David.
« Last Edit: October 25, 2012, 07:43 by Newsfocus1 »

Microbius

« Reply #56 on: October 31, 2012, 09:42 »
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Can't get to my workspace today on Veer, anyone else?

« Reply #57 on: October 31, 2012, 09:52 »
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I can get to Veer, but not to the dashboard. I guess a week or so of it working was enough for a while and now we're back to busted :)

lisafx

« Reply #58 on: October 31, 2012, 11:20 »
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Same here.  Can't access any of the Veer contributor areas.  Hope it's accessible by tomorrow when most of us will be doing our monthly stats. 

« Reply #59 on: January 22, 2013, 06:38 »
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25th now and still can't upload photos.
And the worst thing is that it still lets you go through the upload process before giving you the "not processed" message. If they know it's broken can't they just switch it right off until they get around to fixing it? The lack of communication here (or on their Facebook/Twitter pages) doesn't help matters. Regards, David.

And it's still broken! There was a brief sign of life this morning when it suddenly worked perfectly and I managed to get 5 images uploaded and submitted to the rejection queue, but then it went again -back to the Not Processed/Unknown Error message. Ryan did respond to an email some weeks ago saying they were "working on it". Seems their IT section goes at the same speedy pace as their reviews. Regards, David.

microstockphoto.co.uk

« Reply #60 on: April 05, 2013, 04:17 »
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Working at the moment, but very slow at times.

I'll also add a minor request: can you please show the site in a single language - possibly English - instead of a mix of English and localised? Seeing menus in Italian and the rest in English is ridiculous.

« Reply #61 on: April 05, 2013, 05:25 »
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^^^^^ Still broken for me. Just tried uploading five images - all got the "not processed/unknown error" message. Another waste of time and broadband data. Regards, David.


 

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