I've never had a refund at Veer (that I know of) - how do they record that? Does it show up on the statistics tab of the Dashboard?

I've never had a refund at Veer (that I know of) - how do they record that? Does it show up on the statistics tab of the Dashboard?

Yes.  I had three returns yesterday, exactly a week after the sales were reported.  XL images at $5.25 each.

Seven months?! Might be worth e-mail to support to ask them why a refund was given such a very long time after a sale. They may pull an iStock and tell you to piss off (that's how I interpret iStock's garbage answer that they're too busy to give you the exact reason) but it might be worth a try.

I really think there needs to be a time limit on refunds. Stores do it with physical goods, why not with  image licenses? Given that we don't know the buyer, we can't even check up to see that they're being honest about it. I'm sure the agency isn't returning money to the customer, just credits, so it's no skin off their nose if they allow this sort of thing.

I had two refunds in January of a large and an EL totaling $38.50, four days after the sales. - annoying but at least it was within a reasonable time.  If it was 7 months I would complain.  I agree with jsnover that there should be a limit for digital content - 7 days seems reasonable, 30 tops.

Seven months?! Might be worth e-mail to support to ask them why a refund was given such a very long time after a sale. They may pull an iStock and tell you to piss off (that's how I interpret iStock's garbage answer that they're too busy to give you the exact reason) but it might be worth a try.

I really think there needs to be a time limit on refunds. Stores do it with physical goods, why not with  image licenses? Given that we don't know the buyer, we can't even check up to see that they're being honest about it. I'm sure the agency isn't returning money to the customer, just credits, so it's no skin off their nose if they allow this sort of thing.

you have made a good point and as they seem quite active here I believe they will clarify us

And now I see that I was lucky enough to receive a refund today for a sale made April 1st - "Flowering trees   Refund   Standard    XXLarge Return    √   ($7.00)"

So why this sudden rash of refunds for so many people? If Veer doesn't step in here this week, I think I'll send something to support asking for an explanation next week.

exactly Jo Ann, well said!

I have just had a refund for 43,75$ (production for resale) one month after the sale was reported. What looks very fishy is the fact that the same image has sold at the same time of the refund for 0.25$ as subscription sale!

i afraid if it is a new marketing strategy/ strategy for much profit by the agencies. 1st to show your sale and then take back the royalty given to contributor saying it was fraud. Its duty of agency to stop fraud not of a contributor. If some one  uses our images in a fraudulent way then its fault of agency. Why to penalize we contributors. And wot is the guarantee that there was really any fraud and the agency is not telling a lie.

There is no guarantee and in today's world, companies will do whatever it takes. Somebody has to pay for management's expensive cars, homes and vacations. And typically it's the low man on the totem pole who is barely scraping by anyway.

This is a little off the topic of agency fraud, but not really...I know a girl at school who was so happy to get an internship at a local marketing company. I just found out a week ago from her that all this time she has been getting paid as a subcontractor, even though she works in their office, on their equipment. In prior years here, companies only offered UNPAID internships. Fortunately some agency stepped in and said that no-pay internships weren't allowed any more. She only works part-time, so the company wouldn't have to pay any benefits. It's likely she's making minimum wage or thereabouts anyway. She agreed to work that way because she didn't think there was anything wrong with it, until we had a CPA come into our class on Visual Arts Business Procedures last week and talk about how that was wrong. The company wants to hire her full-time and she has been asking specifics about how much per hour, what benefits, what hours. They have been putting her off. My prediction is that they will not hire her, but will contact the school, looking for another intern as soon as she's gone. I hope I am wrong, I hope they do the right thing and hire her properly because she has talent.

My point is that companies are OK with fraud nowadays, as long as they can make their buck.

edit: and just to clarify, I have no clue as to whether this is what Veer is doing. I'm only stating that it wouldn't surprise me in the least, since it has been going on at other companies.

I now had my second refund at Veer this month. With the number of sales they have, that is really disturbing. Anyone ever heard an explanation from Veer about this?

had my first refund, from March 22. Refunded April 20.

Also received 10 refunds for a total of $37.10.  What is worse is that these were all credit sales and most of the valid sales that remain are subscription sales that netted me on average less than $0.30 each. This is pathetic.  Thinking of closing my account there.