Quote from: Brian O'Shea on August 12, 2009, 12:18

(interestingly our research indicates lightboxes are not as commonly used by buyers as we might expect).

As a buyer of hundreds of stock images per year, I never realized my buying habit of lightboxing to compare options, rather than immediately purchasing the first image that might work, was so unusual.

Glad to hear that this is not a permanent state, but hearing phrases like "next year" being applied to some of this stuff is a little daunting. I would really like some responses to previous questions regarding reassigning illustrations to the illustration category (when they were labeled as photos automatically and we have no way to change them). They do not appear in the illustration search at all. Also, to questions regarding replacing vector files whose previews do not appear correctly. It has been two weeks since someone told me they were in process of fixing these files and nothing has changed. Can I upload replacement files or do I need to continue to be patient for an indefinitely longer period of time?

I know there is a lot going on but I've asked these same questions at least 3 different times in 3 different places (email to support, here, and via sitemail) and I'm starting to feel a bit ignored.

Hi whatalife -

It's not that using Lightboxes is unusual - it's not at all.
Sorry if that was unclear - I meant that I personally would expect the vast majority of buyers to use 'em (75%+ or more), and we have found it's actually lower than 50%. But obviously still an important feature.

As an aside - one interesting finding from this research - our teams talked to a surprising number of buyers who pull images directly off a site to store as small comps on their machine - a kind of offline/manual lightbox of sorts. (Though, these are most likely buyers who are looking at images across many sites.)

We have been busy after the release, apologies if your questions on MSG or to support weren't answered. When things get busy I don't make it here as often as I would like - so emailing directly to  [email protected]  will give you a quicker answer.

We went through the collection on the backend and switched over previously uploaded JPEG illustrations from "photo" to "illustration". It sounds like some of your files weren't caught in this sweep. Do you happen to have an example SKU# handy?  I'll do some investigating...

I'll also check in on the preview regeneration and send you a update via DM.


- Brian

168 online
1 sale so far ($0.35)

Thank you Lisa.

It seems like there is still no way to see the summary of all the sales. I actually went through all the pages of images to see it.

WOO HOO!! *~* happy dance *~*

I finally had my first sale! A vector (gasp!) ...and a yummy $7.00 royalty! 

Brian also got back to me and said that the repaired vector previews should go live by tomorrow and that my mis-categorized files have now been tucked away in the correct place.

Yup! vectors are 20 credits so when they sell, they are sweet  After 2 ridiculously silent weeks, yesterday I had 2 vector sales and $14 royalty.

I hope they implement the jpegs and cheaper options soon because I do believe with buying options from 1 to 20, I would have made more than $14 with 249 files.