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Author Topic: Veer sales nowadays  (Read 9519 times)

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Semmick Photo

« Reply #25 on: May 10, 2015, 09:58 »
0
Did anyone ask them why they do that?


« Reply #26 on: May 10, 2015, 12:20 »
+8
Did anyone ask them why they do that?

Of course not - this is MSG, all we do is complain!

Actually in response to your question I did ask them and will let you know how they respond.

Noedelhap

  • www.colincramm.com

« Reply #27 on: May 10, 2015, 13:08 »
+4
Ahahaha, I'm sorry, this is just laughable.

This '25 keywords' thing has got to be one of the worst new policies ever. Changing and screwing up my carefully keyworded images (they apparently even retro-actively changed keywords of accepted images) is not only rude, it's blatantly stupid.

They won't be receiving any new images from me. If they really want to play it the hard way, I'll just drop them. Their subscription sales are worthless anyway.

« Reply #28 on: May 10, 2015, 13:29 »
+1
Had situation with removed essential keywords often at IS too. Cannot believe that it is random. It is work for hire

Noedelhap

  • www.colincramm.com

« Reply #29 on: May 10, 2015, 14:49 »
+2
I think it's not outsourced, it's just an automated process. Most keywords are made plural, and some generic but irrelevant keywords (like 'nobody') are added. Most relevant keywords are randomly stripped.

« Reply #30 on: May 11, 2015, 10:53 »
0
Just discovered the keyword stripping. Seems really random :-\  Someone talking about shooting themself in the foot..........


So glad I saw this thread. I found over 100 of my files with the main keyword missing. Have no idea why they would remove the main keyword and in some instances create their own substitution! I emailed them the complete list.
 
Here is the worst offender, with none of these keywords included in the uploaded meta data:




Hi Rimglow,

I want to first apologize to you, and to the rest of the contributors on this thread about this "keyword issue". I think there are a few factors at play re: this issue. I am working with the keyword team now to see if we can get all of you some actual feedback about this problem.

In the meantime, Rimglow, I would like to know if you can send me a list of the original keywords you submitted with the image you linked to. I pulled what looks to be your original set from when you submitted. From what I can tell they are exactly what you took a screenshot of.

Grant
- Attachments and other options

« Reply #31 on: May 11, 2015, 11:46 »
+2
The Keywords that are included with my meta data are: sugar; bowl; glass; food; granules; crystals; sweet; white; isolated; condiment; dishware; transparent; container; clear; granulated; dispenser; macro; isolated; isolated on white; closeup; object; nobody; white background; cut out; studio shot; single object; ingredient; clipping path

These Keywords made it through all the other stock sites this file was uploaded to. I don't know why they were changed on Veer.

None of my photos have ever used the Keywords: sacred, fluffy, portraits, nests, indoors, or shells.
« Last Edit: May 11, 2015, 12:05 by rimglow »

Semmick Photo

« Reply #32 on: May 11, 2015, 13:01 »
+3
If its true that the original keywords got replaced/switched on the meta data somewhere along the process, then Veer has a massive issue on their hands.

« Reply #33 on: May 11, 2015, 13:32 »
0
I am still looking into Rimglow's issue. It seems as though it could be a metadata mixup on the ingest portion. Waiting on confirmation.

As for the overall "keyword" issue that I have been getting reports of, I feel like 2 things are going on here. The 1st is that, admittedly, the Veer CV needs some work - we are doing our best to clean things up as fast as we can.

The second issue is a possible misunderstanding of how the keyword hierarchy works. Below is a portion of a response from the keyword team regarding an issue with a contributors file and the term "pleasant smells" being substituted for "fragrant". I hope this clears some of the misunderstanding up. Also, please note the mention of "green" and "eco-friendly" in the below discussion. That is also a point of confusion/trouble for some.

You should also note that when you submit your images and  you already have kw's embedded, you can still, and should review them before submitting. To use the "green" example, the editing tool in your workspace will prompt you to clarify whether or not you mean "green(colors)" or "eco-friendly(environmental issue). If you skip this then it will cause issues with words that aren't defined prior to submitting. 

...the preferred term is not affecting search results, and therefore theres no reason I can think of that this is affecting sales. Fragrant and Pleasant Smells return the exact same number of search results. In the exact same order. Eco-friendly is getting added because of the keyword green. Is it sort of weird? Yes it is. Green is one of the worst mapping issues we struggle with. I guess thats actually useful feedback. If theyre giving us the color green, it helps a lot if they use green color or color green so the automap doesnt try and choose the environmental meaning. (Same with orange, black, white, peach colors are the worst).

Heres all the terms we have for pleasant smells that will all return the same results:

Aroma
Aromas
Aromatic
Aromatically
Aromatics
Aromatizing
Essence
Essences
Fragrance
Fragranced
Fragrances
Fragrant
Fragrent
Good Smell
Good Smelling
Good Smells
Good-Smelling
Pleasant Aroma
Pleasant Aromas
Pleasant Odor
Pleasant Odors
Pleasant Odour
Pleasant Odours
Pleasant Scent
Pleasant Scents
Pleasant Smell
Redolence
Redolences
Redolencies
Redolency
Redolent
Smell Good
Smelling Good
Smells Good
Sweet-Smelling

The hierarchies also include results for air fresheners, incense, and perfumes and colognes!


Grant

« Reply #34 on: May 11, 2015, 13:54 »
+4
Your keyword issues are more serious than this. When I search for "Northern Lights" on Veer (I happen to have lots of northern lights shots) I get results that more than 50% don't show something even closely related to the search term. Many of my northern lights images don't show at all.
That's no wonder, I know it now thanks to this forum thread, because the keyword "northern lights" has been stripped. I feel like having wasted a lot of time uploading to Veer.


« Reply #36 on: May 11, 2015, 14:41 »
+13
Why, oh why would you be using a CV at all??!!  It has proven to be a complete disaster  when used elsewhere.   Customers are used to simple word or combination word searches like Google, Amazon, etc. 

Please scrap the already disproven CV system and go back to keeping the original keywords we uploaded.  It may come as a shock, but most of us actually know what we are doing.

PS. Thank you for coming on to answer our questions.   My frustration is not at you personally, but at whatever person or group of persons that decided to go with this genius CV idea.
« Last Edit: May 11, 2015, 14:45 by PixelBytes »


« Reply #38 on: May 11, 2015, 14:55 »
+5
Pixel - I know it isn't personal and I completely understand the frustration that something like this causes. Trust me, I am also frustrated. I wish I could do more to simplify this. As you can probably imagine, it's not as simple as removing the CV, especially when a search experience is built around that.

FWIW, I am compiling this feedback and sending it up the ladder. Hopefully, it will give others here a feeling of what the contributor experience is like.

As always, don't hesitate to shoot me an email. My (digital) door is always open.

Grant

Thanks for being here, not taking the criticism personally, and for conveying our issues to the decision makers. :)

« Reply #39 on: May 11, 2015, 16:12 »
-1
Here's an illustration to how infuriating and random a main Keyword omission can be. While doing a search for "Wood Barrel Isolated", I see that my upload from 2006 never shows up, because the Main Keyword "barrel" has been stripped by Veer.  Other images that have the word barrel show up.



The Keywords in the uploaded meta data were: Barrel, Wine, Gunpowder, Rum, Container, Keg, Wood, Old, Cellar, Lager, Beer, Storage, Cask, vintage, oak, empty, hoop, fermentation, macro, isolated, isolated on white, closeup, object, nobody, white background, cut out, studio shot, single object, clipping path


Semmick Photo

« Reply #41 on: May 11, 2015, 16:24 »
+6
Your CV system is adding tonnes of spam, my (key)word.

« Reply #42 on: May 11, 2015, 16:25 »
+1
What should we do if your CV does not include the meaning of the keyword for our image?


« Reply #44 on: May 11, 2015, 16:37 »
0
What should we do if your CV does not include the meaning of the keyword for our image?

Feel free to email me with the image that you are concerned about. I would be happy to take a look at it. I would also suggest taking time to review the keywords prior to submitting them. There may be things that aren't matching up in that portion of the process. I understand, you probably embed your KW's and you don't think you should have to review them prior to submission but it may be worth the extra effort.

Semmick Photo

« Reply #45 on: May 11, 2015, 16:49 »
+2
This is where the disconnect is coming in. The excerpt from the email I received from the keywording team explained it best:

 "But again, I get that some of the mapping options are funky looking, but they dont impact search negatively. In fact, we put their content in front of way more searches for free".I

That is the best way we can explain it. We are not stripping or spamming images with keywords.
but you are. A barrel is not a basement even if the word storage was used.

« Reply #46 on: May 11, 2015, 16:53 »
0
This is where the disconnect is coming in. The excerpt from the email I received from the keywording team explained it best:

 "But again, I get that some of the mapping options are funky looking, but they dont impact search negatively. In fact, we put their content in front of way more searches for free".I

That is the best way we can explain it. We are not stripping or spamming images with keywords.
but you are. A barrel is not a basement even if the word storage was used.
You are correct, a barrel is not a basement. However, the term cellar, which was submitted with the image, could be rolled into the term basement, which is probably what happened in that instance. It can be found in search by either term.
« Last Edit: May 11, 2015, 16:56 by GrantP »

« Reply #47 on: May 11, 2015, 16:57 »
+6
Example:

http://marketplace.veer.com/stock-photo/Australian-water-dragon-Physignathus-lesueurii-9383494?slot=01&pg=1&SearchId=94e74995&skeywords=9383494#

The search for "australian water dragon" shows a total of five results, none of that my image.

The search for the scientific name ("Physignathus lesueurii") shows no results at all.

Obviously, both of these were in the keywords when I uploaded the file.
It's not only that some keywords seem to be missing, it's the main keywords.

And @Grant: checking keywords for each file after submission is way too much effort. Sorry to say, but your sales volume is much too low to make that effort worthwhile.

When you report to your development team, I'd suggest whatever they plan to do to your CV, please make sure that images do appear in searches for the exact keywords that were existing at upload time.
If there is any fancy CV that adds additional search terms on top, fine with me. But please:
a) don't change / delete any of the existing keywords
b) don't expect us to spend additional effort after submission.

Thanks for listening, I just hope your folks back at Veer don't just ignore the input you are gathering...

« Reply #48 on: May 11, 2015, 17:09 »
+6
nobody, but nobody is going to take the time to review keywords of uploaded images at Veer given the return there.

« Reply #49 on: May 11, 2015, 17:16 »
+2
When I look at your image on the site, I see this message:

Based on the keywords you have provided, we will index your image with additional related keywords, shown below.

Fair enough. I don't think the contributors can see that message. That's where the confusion comes in. We think that since we can't see the main Keyword in the search result, it's not there. Good to know it is!
« Last Edit: May 11, 2015, 17:59 by rimglow »


 

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