Agency Based Discussion > VideoBlocks

No Time Limit for Refunds

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Yay Images Billionaire:
I accept that people buying clips that don't meet their needs does happen, but I just had a refund on VB for a clip I sold in October 2015. That's a bit ridiculous. How long does it take to figure out a clip isn't suitable?

lbarn:
I thought they said no refunds after the clip had been downloaded??

SpaceStockFootage:
Sales reversals can happen up to six months down the line, bit I can't really see any valid reason why a refund or a reversal would take place 15 months later.

unnonimus:
it is possible that the license agreement permits the refund after a longer period of time. there are benefits to some license agreements or purchase arrangements for the buyer, but they are paying more up front.

there are no laws (in the US) regulating refunds, but most banks voluntarily negotiate refunds for as much as 6 months after purchase. the refunds are negotiated between the financial institutions (the payer and receiver).

the stock media agency can offer refunds to whatever limit they desire.

helloitsme:

--- Quote from: imagesbykenny on January 15, 2017, 22:43 ---I accept that people buying clips that don't meet their needs does happen, but I just had a refund on VB for a clip I sold in October 2015. That's a bit ridiculous. How long does it take to figure out a clip isn't suitable?

--- End quote ---

For real?  That's disgusting.

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