Agency Based Discussion > Zymmetrical.com

Uploading issues

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PixelBitch:
Thanks for deleting the small file...the big one is uploading now...much appreciated.

paul





--- Quote from: PixelBitch on October 28, 2009, 10:27 ---Hi keith,

It seems to be working just fine now...thanks!

One question...the image I was uploading last night when the system stopped is only a small file, 208.1K as against the 7.2mb of the original file...I am unable to overwrite or delete it...can someone at the back end do this so I can get the full resolution file up there? Image number PT0957-0002.jpg. This would be much appreciated.

best

paul






--- Quote from: zymmetrical on October 28, 2009, 03:16 ---Hi Paul,

Sorry you had trouble, look's like one of the servers got maxed out last night resulting in some upload issues. This has since been corrected so web and FTP uploading will work as normal now.  The FTP login is different than the website login, your credentials can be found on the Submissions page under 'Uploads', and clicking the FTP button.

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zymmetricaldotcom:
No problem, normally files don't get stuck.  Just a note, for better service it's best to run direct support issues through our ticket system, there's people working in different timezones that can address those. I'm the only one who checks on the MSG.

PixelBitch:
Will do Keith...thanks!



--- Quote from: zymmetrical on October 28, 2009, 13:31 ---No problem, normally files don't get stuck.  Just a note, for better service it's best to run direct support issues through our ticket system, there's people working in different timezones that can address those. I'm the only one who checks on the MSG.

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